Support statistics for 2019 When we close a support ticket, we send an email to everyone who commented on that ticket. Feedback is requested on a scale of 1-10 (10 being the best). Results Average feedback is 9.79 across 12 members of staff. Our staff can’t rate or view ticket results. We show the results… Read More »

OpenText is a Canadian enterprise software company which purchased Carbonite for $1.42bn yesterday. Carbonite said in a statement that it had received a number of offers and the OpenText deal was “the best way to maximise shareholder value”. What does this mean for UK companies using Carbonite? Nothing is likely to change in the interim, however,… Read More »

On the 9th March 2019, the England and Wales Police Federation [PFEW] were subjected to a ransomware attack on the main computer system in their Surrey Headquarters. The attack disabled their email connections and locked them out of their files. This was confirmed in their Twitter feed It took them 12 days to report the… Read More »