Our Support Stats for 2019

February 13, 2020,
BOBcloud support, how did we do?

Support statistics for 2019

When we close a support ticket, we send an email to everyone who commented on that ticket.
Feedback is requested on a scale of 1-10 (10 being the best).

Results

Average feedback is 9.79 across 12 members of staff.

Our staff can’t rate or view ticket results.

We show the results for staff members who have responded to at least 10 tickets throughout the year.

We only show results for tickets which were opened in the support department.

Thank you to everyone who took the time to respond.

 

BOBcloud support feedback 2019

BOBcloud support feedback 2019

Average rating per member of staff

Average rating per member of staff

 

Disclaimer

We use WHMCS for our helpdesk system and the built-in feedback tool.
WHMCS highlights the response(s) received from us.

We have hidden our staff names.
If you are an existing customer and want us to prove these statistics, please contact us for the full report.

 

 

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BOBcloud.net
The Old Sorting Office, Corsham, Wiltshire SN13 9AA
Tel: 0800 907 8238 https://www.bobcloud.net/wp-content/themes/bobcloud/images/logo.png