Forums and Knowledgebases = More Sales

You have spent years creating FAQs, technical papers, manuals and have a wealth of knowledge you can share with existing and future customers. This data isn’t working for you if it is tucked away on your network or on SharePoint.

By putting this data where it can be seen on a forum it can appreciate by everyone which will in-turn improve your online reputation.

A Discourse forum will be indexed and made searchable a lot quicker and in more detail than your website alone.

However you want to update your public documents, the platform will work for you. You can update your Discourse from devices running Windows, MAC or Linux. Full support is provided for APPs running iOS and Android.

Data control is essential for forums and knowledgebases if you don’t want your data to sprawl out of control.

You will be able to manage your environment from a single web page wherever you are. You can delegate forum moderators, allow trusted contributors to moderate other posts and fulfil your visitors’ wants and needs with minimal input.

Forums should be organic and grow on their own.

Every online system will be a target for cybercriminals who will want to steal your customers’ personal data and later ransom you.

SSL security is a minimum requirement for any system nowadays along with access permissions and user roles configured out-of-the-box. All users start with minimal permissions so there can be no accidental elevation of rights.

Discourse is used by more than 1,500 organisations which you can check for yourself

Because Discourse is a mature product you can be sure the ability of their software to zone the many thousands of users an average forum will contain form one another.

When we install and configure your Discourse forum we will also automate the backups. You will receive an email each day when the backup has run and always have all your data on hand should you need to restore.

Cybercriminals love nothing more than obtaining personal information and ransoming the site owner to keep their breach secret.

Not only will your Discourse forum hide all personal data, but it will also be protected from unauthorised access.

SSL security ensures all personal data is stored and protected in-line with GDPR.

The Discourse forum requires a low-spec Linux VPS to operate. You can use your own server, one in the cloud, or we can recommend a VPS provider we use.

You should expect to pay no more than £15 per month for the system to run. Discourse software is free to use at all times.

We can manage your server or provide support as and when you need it. We are also experts in the Discourse software and the Linux OS which powers your forum. This means we can provide ad-hoc coding and modifications should you want to make bespoke changes.