Create additional help desk contacts

Support
Posts: 75
Joined: Tue Sep 20, 2016 1:06 pm

Create additional help desk contacts

Postby Support » Fri Jul 28, 2017 9:09 am

How to create additional accounts on our help desk
Our central help desk is on a different system to our online backup portals.
You can add additional staff to your help desk account as follows.

How to create a Support staff contact
Logon at https://control.bobcloud.net/clientarea.php
Click on Contacts / Sub-Accounts in the top right of the screen
Add the new contact’s details

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Activate Sub-Account
Tick the box labelled ‘Tick to configure as a sub-account with client area access’. Doing so will allow the contact to log onto the help desk and access parts of the system you have designated.

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Email Preferences
Select the emails you want your contact to receive.

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