Resetting passwords

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Posts: 4
Joined: Wed Jan 04, 2017 10:30 am

Resetting passwords

Postby kendixon » Sat Jan 07, 2017 5:20 am

I want to reset a user password but have 2 options in the customer page.
What does each option do?
This video shows where I mean

Posts: 74
Joined: Tue Sep 20, 2016 1:06 pm

Re: Resetting passwords

Postby Support » Mon Jan 09, 2017 12:48 pm

Hi, thanks for the video

The top option in your video 'Apply changes only to DATA CLOUD secure storage' is only a cosmetic setting which is used to hint at the password stored. This setting can be confusing and consequently ignored. We are reviewing whether this option should stay.

The bottom option 'Also apply change to the Backup account' will change the end user's login within the software on their server and the portal at

The encryption password used to restore data cannot be changed or recovered by us.
BOBcloud Support

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