How to stop a running or stalled backup
Error
A backup hangs or stalls.
Causes
There is limited bandwidth or a break in connectivity between the device backing up and our service.
The device has been rebooting during a backup.
We also see this issue during initial backups, where a lot of data is uploaded from multiple backup sets.
We recommend new backups are run one at a time until they are complete.
Fix
Right-click on our application icon in the bottom right of the screen. The name will be Server or Desktop.
You will see this menu allowing you to stop a running backup.
After halting the backup, click Exit
It might have stalled if the backup doesn’t stop within 5 minutes.
If a backup is stuck on a running process, there is usually a file named running which should be deleted.
See the OS-specific list of locations below.
- Delete the file named running.
- Create a file named stop (no filename extension is required).
After a few minutes, the backup should stop.
Possible File locations:
Windows Server version
C:\Users\username\ .obm\ipc\BackupSet{BackupSetID}
Windows desktop version
C:\Users\username\ .acb\ipc\BackupSet{BackupSetID}
MAC
${User_Profile}.obm\ipc\BackupSet\Backupset_id
Tag
Tags Ahsay OBM ACB, stop running backup, hung, stalled