www.bobcloud.net

A-Click Backup Manager v8

Office 365 Backup & Restore Guide for

Mac OS X

Ahsay Systems Corporation Limited

24 May 2019

This is the original Ahsay manual

Depending on the service you have with us, some of the content won’t be applicable to you.

Note:

We don’t supply the following services, Open direct, Run Direct, or Run on Server on our BOBcloud

service. These are only provided on our System Provider service.

All accounts must be created on our reseller portal https://portal.data-stor.net

Any Ahsay professional services are provided by them and not us.

Definitions:

Our Desktop version is named ACB \ AhsayACB in this manual.

Our Server version is named OBM \ AhsayOBM in this manual.

The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net

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Copyright Notice

The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication

may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any

means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change

without notice and does not represent a commitment on the part of the vendor, Ahsay Systems Corporation Limited does not

warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation

Limited in writing.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

Trademarks

Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager,

Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System, Ahsay NAS

Client Utility are trademarks of Ahsay Systems Corporation Limited.

Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.

Apple and Mac OS X are registered trademarks of Apple Computer, Inc.

Dropbox is registered trademark of Dropbox Inc.

Google Cloud Storage and Google Drive are registered trademarks of Google Inc.

Lotus, Domino, Notes are registered trademark of IBM Corporation.

Microsoft, Windows, Microsoft Exchange Server, Microsoft serverServer, Microsoft Hyper-V, Microsoft Azure, One Drive and

One Drive for Business are registered trademarks of Microsoft Corporation.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective

owners.

Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.

Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.

Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.

www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.

ShadowProtect is registered trademark of StorageCraft Technology Corporation.

VMware, ESX, ESXi, vCenter are registered trademarks of VMware, Inc.

All other product names are registered trademarks of their respective owners.

Disclaimer

Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any loss,

destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in

respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you

agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by

Ahsay Systems Corporation Limited without prior notice to you.

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Revision History

Date

Descriptions

Type of modification

21 January 2019

First Draft

New

17 April 2019

Updated the Add-on Module Requirement in Ch.

2.3; Updated the AhsayACB Licenses for the

agentless in Ch 2.3; Updated the Java Heap Size

in Ch. 2.3; Updated the Subscription Plan by

adding the Office 365 Business in Ch. 2.3; Added

the Supported Services for the Office 365 in Ch.

2.4; Added three (3) limitations in Ch. 2.5;

New / Modifications

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Table of Contents

1 Overview ..............................................................................................................1

What is this software?.......................................................................................................1

System Architecture..........................................................................................................1

Why should I use AhsayACB or AhsayCBS User Web Console? ....................................2

About This Document .......................................................................................................9

2 Preparing for Backup and Restore..................................................................10

Hardware Requirement...................................................................................................10

Software Requirement ....................................................................................................10

Other Requirements........................................................................................................10

Supported Services.........................................................................................................17

Limitation.........................................................................................................................20

Best Practices and Recommendations ...........................................................................20

3 Login to AhsayACB / AhsayCBS User Web Console ....................................22

Login to AhsayACB.........................................................................................................22

Login to AhsayCBS User Web Console..........................................................................23

4 Creating an Office 365 Backup Set..................................................................24

Creating a Backup Set on AhsayACB.............................................................................24

Create a Backup Set on User Web Console...................................................................31

5 Overview of Office 365 Backup Process.........................................................36

6 Running Backup Job ........................................................................................37

Start a Manual Backup in AhsayACB .............................................................................37

Start a Manual Backup on the User Web Console .........................................................39

Configure Backup Schedule for Automated Backup.......................................................41

Setting up on AhsayACB.....................................................................................41

Setting on User Web Console.............................................................................43

7 Restoring Office 365 Backup Set.....................................................................45

Restore Backup with AhsayACB.....................................................................................45

Restore Backup with User Web Console........................................................................48

8 Contacting Ahsay..............................................................................................51

Technical Assistance ......................................................................................................51

Documentation................................................................................................................51

Appendix ..................................................................................................................52

Appendix A Setting Backup Destination on AhsayACB for Backup Set Created on

User Web Console.................................................................................................................52

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1 Overview

What is this software?

Ahsay brings you specialized client backup software, namely AhsayACB, to provide a set of tools to

protect your Office 365 user accounts. This includes backup and recovery of individual emails,

contacts, calendars and other mail items in your Office 365 Outlook, files on OneDrive and

SharePoint, with snapshots / versioning, and retention policy to protect even items that you may

have accidentally deleted from your Office 365 user account.

System Architecture

Below is the system architecture diagram illustrating the major elements involved in the backup

process among the Office 365 service, AhsayACB and AhsayCBS.

In this user guide, we will focus on the software installation, as well as the end-to-end backup and

restore process using both AhsayCBS User Web Console (Agentless) and the AhsayACB (Agent-

based).

1. Agentless: No need to install AhsayACB. The AhsayCBS backup server connects to the

Office 365 directly through the Internet.

2. Agent-based: The latest version of AhsayACB is installed on the remote backup machine

which is connected to Office 365 and AhsayCBS backup server through internet.

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Why should I use AhsayACB or AhsayCBS User Web Console?

We are committed to bringing you a comprehensive Office 365 backup solution with AhsayACB.

Below are some key areas that we can help making your backup experience a better one.

Easy Setup & Professional Services

Setup is a few clicks away - our enhanced AhsayACB v8 can be easily downloaded and installed

in just a few clicks. The refined user interface also provides user-friendly instructions to guide you

through installation, configuration, backup and restore. The intuitive setup procedures together with

instructions in this user guide makes the software installation and operations easy even for layman

users. That being said, if you do run into any problems during setup, we are here to help out. Visit

the URL below for details on technical assistance.

https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp

Professional Services

AhsayACB Installation and Configuration Service

If you would like to save the time of reading through this document for setup, we have introduced this

service to take care of all the installation and setup for you. On top of the installation and setup services,

we also have a whole series of premium after-sales services to provide you with the best user

experiences possible.

Valid Maintenance

Our Valid Maintenance provides you with professional and timely customer support along the way. You

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are entitled to the Valid Maintenance for free during the first year of your service subscription, and

recurring annual fee at 20% of your annual subscription fee.

Refer to our Professional Services webpage for further details and subscription.

Selectable Backup Run Type

You can choose to either run the backup set you created on Server (AhsayCBS User Web Console)

or Client (AhsayACB).

NOTE

The run type of an Office 365 backup set can only be set if you create a backup set via the AhsayCBS

Admin / User Web Console. For backup set created via the backup client application (i.e. AhsayACB), the

run type is set to Run on Client by default.

Run on Server

A Run on Server Office 365 backup set provides you with an agentless backup solution. Manual or

scheduled backup job is performed on the backup server (i.e. AhsayCBS User Web Console); you

do not need to install a backup agent on your personal computer in order to backup your data on

cloud storages. The advantages of agentless backup technology make it a good option for users

who want to simplify the backup and restore management.

Run on Client

A Run on Client Office 365 backup set provides you with an agent-based backup solution. Manual

or scheduled backup job is performed on the client computer (i.e. AhsayACB); you need to install a

backup agent on your personal computer in order to back up your data on cloud storages. The

advantages of agent-based backup technology make it a good option for users who want to have

more control on individual backup / restore and resources management.

Comparison between Run on Server and Run on Client

With both Run on Server (agentless) and Run on Client (agent-based) backup options available

and the freedom to use different setting on different backup sets according to your needs, our

backup solution offers you with high level of flexibility and efficiency for Office 365 backup and

restore.

Below is the comparison between backup and restore job Run on Server and Run on Client.

Run on Server

(AhsayCBS User Web Console)

Run on Client

(AhsayACB)

Installation

 No need to install the client backup

agent on your computer or upgrade

it when a newer version becomes

available, which can fulfill some

regulatory requirements of

compliance during backup or

 Need to install the latest version

of AhsayACB on computer with

internet access for connection to

Office 365 account.

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restore.

 Only a web browser and internet

connection is needed.

Backup

 Backup operation of all users are

performed on the backup server,

which means multiple jobs may run

at the same time leading to slower

performance.

 Backup period will be shorter as the

backup data are transferred directly

from Office 365 to AhsayCBS

backup server.

 Backup destination is restricted to

AhsayCBS backup server.

 Backup job is performed on your

computer with resources that is

dedicated to yourself.

 In the event of a failure to a

single backup agent, it fails in

isolation to other users’

environment.

 Backup period will be longer as

the backup data are transferred

from Office 365 to AhsayACB,

then to AhsayCBS backup

server.

 Backup destination can be

AhsayCBS backup server, local

and cloud drive and FTP.

Large

Number of

User

Backup

Sets

 Backup of large number of user

backup set may take more time. As it

will increase the AhsayCBS server

load a lot if run multiple user backup

sets concurrently and may affect the

server performance, so it will make

backup speed slower and period

longer.

 Backup of large number of user

backup sets may take less time.

As backup sets can be run

concurrently over several

machines as distributed solution,

the resource will be more and

will make backup speed faster

and period shorter.

Cost

 Do not require provision of additional

Mac machine.

 May require the provision of an

additional Mac machine.

Restore

 Restore operation of all users are

performed on the backup server

which may have multiple jobs to run

at the same time, resulting in slower

performance.

 Restore period should be shorter as

the backed up items are transferred

directly from AhsayCBS backup

server to Office 365.

 Restore job is performed on your

computer with resources that is

dedicated to yourself.

 In the event of a failure to a single

backup agent, it fails in isolation

to other users’ environment.

 Restore period should be longer

as the backed up items are

transferred from AhsayCBS

backup server to AhsayACB first

and then to Office 365.

Differences between a Run on Server and Run on Client Backup Set

The following table summarizes the differences in backup options available for a Run on Server or

Run on Client, and the tool to use (client agent or user web console) when performing a backup and

restore:

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Run on Server

Office 365 Backup Set

Run on Client

Office 365 Backup Set

General Settings

Yes

Backup Source

Yes

Backup Schedule

Yes

Continuous Backup

Yes

Destination

Yes (Restricted to AhsayCBS and

Predefined destination)

Yes

In-File Delta

Yes

Retention Policy

Yes

Command Line Tool

N/A

Yes

Reminder

N/A

Bandwidth Control

Yes

IP Allowed for Restore

N/A

Other

Yes

To Run a Backup

AhsayCBS User Web Console Only

AhsayACB

To Run a Restore

AhsayCBS User Web Console Only

AhsayACB

Fast and Efficient

We understand that backup could be a time and resources consuming process, which is why

AhsayACB is designed with advanced technologies to make backup a fast and efficient process.

We also understand that you may wish to run backup at a specified time interval of your choice,

that’s why we also allow you to set your own backup schedules so that you can take full control of

the time when to perform backup.

Multi-threading – this technology utilizes the computing power of multiple CPU cores for

creating multiple backup and restore threads to produce fast backup and restore performance.

The default setting for Office 365 backup sets supports

Backup of 4 users concurrently (4 threads).

For each of the 4 users, now supports a maximum 4 items concurrently (4 threads).

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For Agentless Option:

For Agent-based Option:

As shown the technology translate into a total of 16 concurrent threads.

Index File Structure – The index file structure has been re-designed to improve the backup

and restore performance.

Each Office 365 user will have its own individual index file instead of a single index file for all

users within the backup set.

This new design eliminates any potential I/O performance bottlenecks when the index files

are updated during each backup job, which can occur when using single index file structure

for multi-thread concurrent backup.

Block Level Incremental Backup – this technology breaks down the backup files into

multiple blocks and only the changed blocks will be backed up each time.

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Backup of Selected Items

To back up the Office 365 user accounts, the backup resources can be user level, site collection

level and even item level.

Flexible backup options:

Only select the required users, specific site collection or items for backup.

Flexible restore options:

Restore all the users or just one user, or restore the whole site collection or just one

site, or restore the whole user contents or just one item.

Restore items to the original location or an alternate location.

High Level of Security

We understand your Office 365 users may contain sensitive information that requires to be protected,

that is why your backup data will be encrypted with the highest level of security measure.

Un-hackable Encryption Key – to provide the best protection to your backup data, you

can turn on the encryption feature which will be default encrypt the backup data locally with

AES 256-bit truly randomized encryption key.

Encryption Key Recovery – Furthermore, we have a backup plan for you to recover your

encryption key in case you have lost it. You backup service provider can make it mandatory

for you to upload the encryption key to the centralized management console, the encryption

key will be uploaded in hashed format and will only be used when you request for a

recovery.

Centralized Management Console

Our enriched features on the centralized web console offers you a one-stop location for monitoring

and managing your backup and restore. Below is an overview of what you can do with it. For more

details regarding the setup and operations of the centralized management console, refer to the

AhsayCBS v8 Administrator’s Guide for details.

Create/ update/ delete backup set

Restore backup set

Configure user settings

Configure backup settings

View and download backup and restore reports

Monitor backup and restore live activities

Monitor storage statistic

Cloud Destinations Backup

To offer you with the highest flexibility of backup destination, you can now back up Office 365 user

to a wide range of cloud storage destinations. Utilizing cloud destination backup gives you an extra

layer of protection in the event of a local drive corruption, where you will still be able to retrieve data

from the cloud destination.

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NOTE

Cloud destination backup applies only to agent-based backup sets. The backup destination is restricted to

AhsayCBS for all agentless backup sets.

Below is a list of supported cloud destinations.

Aliyun (阿里云) *

Google Drive

Amazon S3

Amazon Cloud Drive

Google Cloud Storage

CTYun (中国电信天翼

云 )*

AWS S3 Compatible

Cloud Storage

Microsoft OneDrive /

OneDrive for Business

Rackspace

OpenStack

Microsoft Azure

Dropbox

FTP

SFTP

OneDrive

Higher Reliability

The implementation of one index file per user can significantly improve the overall resilience of

backup and restore from index related issues.

For example, if a single index file corrupted, it will only affect corresponding user, while other users

selected for backup are unaffected.

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About This Document

What is the purpose of this document?

This document aims at providing all necessary information for you to get started with setting up your

system for Office 365 backup and restore, followed by step-by-step instructions on creating backup

set, running backup job and restoring backed up data, using both the AhsayACB and AhsayCBS

Web User Console.

The document can be divided into 3 main parts.

Part 1: Preparing for Office 365 Backup & Restore

Requirements

Requirements on hardware & software for installation

Best Practices and Recommendations

Items recommended to pay attention to before backup and restore

Part 2: Performing Office 365 Backup

Logging in to Client Agent or User Web Console

Log in to AhsayACB or User Web Console

Creating a Backup Set

Create a backup set using AhsayACB or User Web Console

Running a Backup Set

Run a backup set using the AhsayACB or User Web Console

Configuring an Automated Backup

Configure backup schedule for automated backup

Part 3: Restoring Office 365 Backup

Restoring a Backup Set using AhsayACB & User Web Console

Restore a backup using the AhsayACB and User Web Console

What should I expect from this document?

After reading through this documentation, you can expect to have sufficient knowledge to set up

your system to backup Office 365 on AhsayACB, as well as to carry out an end-to-end backup and

restore process.

Who should read this document?

This documentation is intended for backup administrators and IT professionals who are responsible

for the Office 365 backup and restore.

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2 Preparing for Backup and Restore

Hardware Requirement

To achieve the optimal performance when AhsayACB is running on your machine, refer to the

following article for the list of hardware requirements.

FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above

Software Requirement

Make sure the operating system where you have the Office 365 installed is compatible with the

AhsayACB. Refer to the following article for the list of compatible operating systems and application

versions.

FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above

Other Requirements

AhsayACB Installation

For agent-based backup and restore, make sure that the latest version of AhsayACB is

installed on your computer with Internet access for connection to your Office 365

account.

User should also stay up-to-date when newer version of AhsayACB is released. To get

our latest product and company news through email, please subscribe to our mailing

list. http://www.ahsay.com/jsp/en/home/subscribe_mail_list.jsp

Add-on Module Requirement

Make sure that the Office 365 Backup feature has been enabled as an add-on module

in your AhsayACB user account and there is enough Office 365 Backup license quota

to cover the backup of your users.

Please contact your backup service provider for more details. Below is a sample screen

shot of an AhsayACB User with an add-on module of Office 365 with two (2) licenses.

NOTE

Please be reminded that a maximum of two modules is allowed for Office 365 Backup on

AhsayACB. If you wish to add extra module, consider using AhsayOBM instead. Please

contact your backup service provider for more details.

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Access for AhsayCBS User Web Console

It is now possible to perform agentless backup and restore, which can be done via the

AhsayCBS User Web Console without using the AhsayACB client agent. In order to

access the User Web Console, make sure you have Internet connection and a web

browser installed on your computer or mobile device.

AhsayACB Licenses

AhsayACB licenses are calculated on a per device basis:

For Agent-based:

i. To backup users with one (1) backup client computer

Example: If one AhsayACB is installed then, one AhsayACB license is required.

ii. To backup users with multiple backup client computers, the number of

AhsayACB licenses required is equal to the number of devices.

For Agentless:

iii. To backup users using AhsayCBS User Web Console, one AhsayACB license is

required.

Please contact your backup service provider for more details.

Backup Quota Requirement

Make sure that your AhsayACB user account has sufficient quota assigned to

accommodate the storage of the Office 365 users for the new backup set and retention

policy.

Please contact your backup service provider for details.

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Java Heap Size

The default Java heap size setting for AhsayACB is 2048 MB / 2.048 GB. To avoid any

inconveniences and ensure smooth operation when performing Office 365 backup, it is

highly recommended to allot extra memory.

Below is the table for the memory requirement:

Per OneDrive

Account

100 MB

Note: The memory requirement is dependent on the number of OneDrive or Personal

Sites selected for backup.

NOTE:

The Java heap size to be configured should not exceed 2/3 of the RAM available, to

allow sufficient resources for the operating system.

Office 365 Subscription Plan

The following subscription plans with Office 365 email services are supported to run

backup and restore on AhsayACB or AhsayCBS User Web Console.

Office 365 Business Essentials

Office 365 Business Premium

Office 365 Education

Office 365 Enterprise E1

Office 365 Enterprise E3

Office 365 Enterprise E4

Office 365 Enterprise E5

Office 365 Education

Office 365 Subscription Status

Make sure your Office 365 subscription with Microsoft is active in order to enjoy all

privileges that come along with our backup services. If your account has expired, renew

it with Microsoft as soon as possible so that you can continue enjoy the Office 365

backup services provided by Ahsay.

When your account is expired, depending on your role, certain access restrictions will

be applied to your account. Refer to the URL below for more details.

Microsoft Office 365 Subscription Status

Granting Permission for Application Impersonation & Mail Search

This permission allows users added under the Members section of the Discovery

Management group (refer to the previous section for setup) to back up and/or restore

user item(s) not only for their own account, but also the accounts of other users in the

same Members section. To grant permission for this feature, you have to add the

Application Impersonation & Mail Search role by following the steps below.

i. Open https://outlook.office365.com/ecp

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ii. Login to the Office 365 admin center as an account administrator.

iii. Select the permissions menu on the left, then double click on Discovery

Management on the right.

iv. Click the + icon under the Role section.

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v. Select the ApplicationImpersonation&MailSearch role, then click the add

button. Click OK afterward.

vi. Click Save to confirm and exit the setting.

Granting Permission for SharePoint Global Admin

The Global Admin permission allow SharePoint account to list other account’s

Personal Site and OneDrive in the backup source tree. So before using AhsayACB to

create backup set, please ensure the SharePoint account has already owned the

permission in order to apply AhsayACB to back up and/or restore user item(s) not only

for their own account, but also the accounts of other users.

i. Open https://outlook.office365.com/owa to sign in Office 365 as a global admin

or SharePoint admin.

ii. Click in the upper-left and choose Admin to open the Office 365 admin

center.

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iii. In the left pane, choose Admin Centers > SharePoint.

iv. Check the box of the site collection you want to grant Global Admin and click

Owners to choose Manage Administrators.

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v. Add Global Admin in the Site Collection Administrators box.

vi. Click OK to confirm.

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Supported Services

Below are the supported services of Office 365 Backup module. It is also specified in the table some

services that are currently not yet supported by the Office 365 Backup module.

Note: If you wish to backup SharePoint Sites you have to use the AhsayOBM.

Refer to this link for the AhsayOBM v8 User Guide - Office365 Backup & Restore for Mac.

Services

Supported

?

Services

Supported

?

Outlook

✔

OneDrive

✔

SharePoint

×

Microsoft

Teams

×

Yammer

×

Microsoft

Stream

×

Power BI

×

Microsoft

Power

Apps

×

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Below are the supported Outlook Mailbox types of Office 365 Backup.

Outlook Mailbox

Item

Supported?

Item

Supported?

User mailbox

✔

Room Mailbox

✔

Public Folder

✔

Equipment Mailbox

✔

Public Folder Mailbox

✔

Shared Mailbox

✔

Below are the items that you can backup or restore from an Outlook mailbox.

Folder Level

Item

Supported?

Item

Supported?

Inbox

✔

RSS Feeds

✔

Drafts

✔

Junk Email

✔

Sent Items

✔

Tasks

✔

Deleted Items

✔

Calendar

✔

Tags

×

Below are the items from the Public Folder that you can backup and restore from an Office 365

backup set.

Public Folder

Item

Supported?

Item

Supported?

Folders

✔

Files

✔

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Limitation

For backup and restoration of Office 365 backup set, there is some limitation.

1. AhsayACB and AhsayCBS User Web Console currently do not support Office 365 user

accounts with enabled Multi-Factor Authentication (MFA). If you are trying to backup Office

365 user accounts with MFA enabled, you have to disable it.

2. Restore filter using AhsayCBS User Web Console is not yet supported.

3. Restore to Local Machine is not supported using AhsayCBS User Web Console. It is only

available using AhsayACB.

4. Supports Backup up to 2 accounts

Each AhsayACB backup user account supports backup of a maximum of TWO Office 365

personal accounts.

Consider using AhsayOBM instead if you wish to back up for more than two Office 365

accounts. Contact your backup service provider for further details. Click here to read the

AhsayOBM v8 User Guide - Office365 Backup & Restore for Mac.

Best Practices and Recommendations

The following are some best practices or recommendations we strongly recommend you to follow

before you start any Office 365 backup and restore.

Temporary Directory Folder Location (For backup and restore running on

AhsayACB only)

Temporary directory folder is used by AhsayACB for storing backup set index files and

any incremental or differential backup files generated during a backup job. To ensure

optimal backup/restoration performance, it is recommended that the temporary

directory folder is set to a local drive with sufficient free disk space.

Performance Recommendations

Consider the following best practices for optimized performance of the backup

operations:

Enable schedule backup jobs when system activity is low to achieve the best

possible performance.

Perform test restores periodically to ensure your backup is set up and performed

properly. Performing recovery test can also help identify potential issues or gaps

in your recovery plan. It's important that you do not try to make the test easier, as

the objective of a successful test is not to demonstrate that everything is flawless.

There might be flaws identified in the plan throughout the test and it is important

to identify those flaws.

Set Backup Destination

After creating the backup set in Run on Client mode on AhsayCBS user web console,

please remember to set the backup destination for the backup set in AhsayACB.

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Backup Destination

To provide maximum data protection and flexible restore options, it is recommended to

configure:

At least one offsite or cloud destination

At least one local destination for fast recovery

Login AhsayACB

After modifying the backup schedule setting or Continuous Backup setting of the Run

on Client backup set on AhsayCBS user web console, please remember to login to the

AhsaACB client once to synchronize the changes immediately.

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3 Login to AhsayACB / AhsayCBS User Web

Console

Login to AhsayACB

1. Double-click the AhsayACB icon to launch the application.

2. Enter the Login name and Password of your AhsayACB account.

3. Click Show advanced option to configure the Backup Server and Proxy details if

necessary.

4. Click OK afterward to login to AhsayACB.

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Login to AhsayCBS User Web Console

1. Login to the AhsayCBS web console at

https://backup_server_hostname:port

Note: Contact your service provider for the URL to connect to the web console if necessary.

2. Enter the Login Name and Password of your AhsayACB account.

3. Click LOGIN afterward to login to the web console.

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4 Creating an Office 365 Backup Set

Creating a Backup Set on AhsayACB

4. In the AhsayACB main interface, click Backup Sets.

5. Click the “+” icon next to Add new backup set.

6. Enter a Name for your backup set and select Office 365 Backup as the Backup set type.

7. Enter the user name and password of your Office 365 account, choose the region for the

account and then press Test to validate the account.

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Test completed successfully shows when the validation is successful. Press Next to

proceed to the next step.

8. In the Backup Source menu, select the desired user account and content folder for

backup.

Enable the Show mails checkbox at the bottom left corner if you would like to choose

individual mail items for backup.

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9. In the Schedule menu, configure a backup schedule for backup job to run automatically at

your specified time interval. Slide the on/off button to turn on this feature, then click Add

new schedule to add a new schedule, then click Next to proceed afterward.

Configure the backup schedule settings on this page, then click OK when you are done

with the settings, then click Next to proceed.

10. In the Destination menu, select a backup destination where the backup data will be stored.

Click the “+” icon next to Add new storage destination / destination pool.

Note

For more details on Backup Destination, refer to the following Wiki article for details:

http://wiki.ahsay.com/doku.php?id=public:8002_faq:faq_on_backup_destination

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11. Select the storage type.

Single storage destination – the entire backup will be uploaded to one single

destination you selected under the Destination storage drop-down list. By default,

the destination storage is selected as CBS.

Destination pool – the backup will be spread over on the destinations you have

selected. Enter a Name for the destination pool and then click Add new storage

destination to the pool to select the desired storage destinations.

You can choose a storage combination of the Local/Mapped drive/Removable Drive,

Cloud storage or FTP. Click OK to proceed when you are done with the settings.

 If you have chosen the Local/Mapped Drive/Removable Drive option, click

Change to browse to a directory path where backup data will be stored, then

click Test to validate the path. Test completed successfully shows when

the validation is done.

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 If you have chosen the Cloud Storage, click Test to log in to the

corresponding cloud storage service.

 If you have chosen the FTP as the destination, enter the the Host, Username

and Password details.

12. You can add multiple storage destinations. The backup data will be uploaded to all the

destinations you have selected in the order you added them. Press the icon to

alter the order. Click Next to proceed when you are done with the selection.

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13. In the Encryption window, the default Encrypt Backup Data option is enabled with an

encryption key preset by the system which provides the most secure protection.

You can choose from one of the following three Encryption Type options:

 Default – an encryption key with 44 alpha numeric characters will be randomly

generated by the system

 User password – the encryption key will be the same as the login password of your

AhsayACB at the time when this backup set is created. Please be reminded that if

you change the AhsayACB login password later, the encryption keys of the backup

sets previously created with this encryption type will remain unchanged.

 Custom – you can customize your encryption key, where you can set your own

algorithm, encryption key, method and key length.

Note: For best practice on managing your encryption key, refer to the following Wiki article.

http://wiki.ahsay.com/doku.php?id=public:5034_best_practices_for_managing_encryption_k

ey

Click Next when you are done setting.

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14. If you have enabled the Encryption Key feature in the previous step, the following pop-up

window shows, no matter which encryption type you have selected.

The pop-up window has the following three options to choose from:

 Unmask encryption key – The encryption key is masked by default. Click this option

to show the encryption key.

 Copy to clipboard – Click to copy the encryption key, then you can paste it in another

location of your choice.

 Confirm – Click to exit this pop-up window and proceed to the next step.

15. The following screen is displayed when the new Office 365 backup set is created

successfully.

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Create a Backup Set on User Web Console

1. Log in to the User Web Console according to the instructions in Login to User Web

Console.

2. Click the User icon on the User Web Console landing page.

3. On the Backup Set menu, click the + icon highlighted to create a bcakup set.

4. Select the type as Office 365 Backup, then name the backup set.

5. On the same menu under Run on, select Server to create a run on server (agentless

backup) backup set or Client to create a run on client (agent-based backup) backup set.

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Server - If you choose to run the backup set on the CBS server, you won’t be able to

back up, restore or manage your backups on the AhsayACB once the backup set is

created.

Client - If you choose to run the backup set on the AhsayACB, you won’t be able to

back up, restore or manage your backups on the AhsayCBS Web Management

Console once the backup is created.

Notes

1. This setting CANNOT be altered once the backup set is created. If you wish to change

the backup method later, you will have to create a new backup set and start over the

configurations again.

2. For backup sets created in Run on Server backup type, the backup destination is

restricted to AhsayCBS by default and cannot be altered. If you wish to back up to

other destinations, backup sets should be created in Run on Client backup type

instead.

6. Enter the user name and passowrd of your Office 365 account, choose the region for the

account and then press Test to verify the account.

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7. Press the icon at the bottom right corner to proceed when you are done settings.

8. Select the Backup Source in this menu. Click on the folder or individual file you would like

to back up.

9. Press at the bottom right corner to proceed when you are done with the selection.

10. If you would like the backup set to run at a specified time interval of your choice, turn this

feature on by sliding the on/off switch in the Schedule menu.

If you choose to turn this feature on, you may configure the following items.

 Name of the scheduled backup

 Backup schedule type

 Backup start time

 Run Retention Policy after backup

Click the icon at the bottom right corner to confirm the backup schedule once you finish

setting.

11. This step is only for user who has chosen to Run the backup set on Client in step 5.

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If you have chosen to Run on Server, the backup destination is preset as the CBS and is

not configurable. In that case, you can skip to step 12 now.

To define the backup destination, there are two options:

In this menu, you can choose the Predefined Destination set by your backup service

provider. Click the icon under the Predefinied Destination section to display the

available destinations. Mark the checkbox of your desired destination, then click the

icon at the bottom right corner to confirm your selection.

If you would like to choose other backup destination other than the Predefined

Destination, proceed to the next step without making any setting here. You will have

to complete this backup set creation first, then log in to the AhsayACB and configure

the backup destination from there. For further details, refer to Appendix A Setting

Backup Destination on AhsayACB for Backup Created on User Web Console.

Press at the bottom right corner to proceed when you are done with the setting.

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12. By default, the Encrypt Backup Data option is enabled with the Encryption Type preset as

Default which provides the most secure protection.

You can choose from one of the following three Encryption Type options:

 Default (Machine Generated Random) – an encryption key with 44 alpha numeric

characters will be randomly generated by the system

 User password – the encryption key will be the same as the login password of

your AhsayACB at the time when this backup set is created. Please be reminded

that if you change the AhsayACB login password later, the encryption keys of the

backup sets previously created with this encryption type will remain unchanged.

 Custom – you can customize your encryption key, where you can set your own

algorithm, encryption key, method and key length.

 Note: For best practice on managing your encryption key, refer to the following

Wiki article:

http://wiki.ahsay.com/doku.php?id=public:5034_best_practices_for_managing_encr

yption_key

Click the green icon at the bottom right corner to confirm the backup schedule once

you finish setting.

13. Click at the bottom right corner to confirm creating this backup set.

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5 Overview of Office 365 Backup Process

The following steps are performed during an Office 365 backup job:

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6 Running Backup Job

Start a Manual Backup in AhsayACB

1. Login to AhsayACB according to the instructions in Login to AhsayACB.

2. Click the Backup icon on the main interface of AhsayACB.

3. Select the backup set which you would like to start a backup for.

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4. If you would like to modify the In-File Delta type, Destinations and Retention Policy Settings,

click Show advanced option.

5. Click Backup to start the backup.

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Start a Manual Backup on the User Web Console

1. Log in to the User Web Console according to the instructions in Login to User Web

Console.

2. Click on the User icon.

3. Under the Backup Set > Manage Backup Set menu, you should see the backup set you

have created.

4. Click the drop-down menu on the backup set that you would like to start a backup for.

Select Backup and then click Run.

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5. Modify the In-file Delta type and Rentention Policy settings if necessary.

6. Click the icon at the bottom right corner to start the backup.

7. You will see the status showing Backup is Running when the backup is in progress.

8. If you want to monitor the backup status, you need to go to Live Activities to watch the

process.

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Configure Backup Schedule for Automated Backup

Setting up on AhsayACB

1. Click the Backup Sets icon on the AhsayACB main interface.

2. Select the backup set that you want to create a backup schedule for.

3. Click on the Backup Schedule tab.

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4. Turn on the backup schedule by switching the “Run scheduled backup for this backup

set” feature to On, then click the + icon next to Add new schedule.

5. Configure the backup schedule settings on this page, then click OK when you are done

with the settings.

6. Click Save to confirm the settings and exit the Backup Schedule menu.

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Setting on User Web Console

1. Click on the User icon on the main page of the User Web Console.

2. Click on the backup set which you would like to create a scheduled backup for under the

Backup Set menu.

3. Go to the Backup Schedule menu, slide the on/off switch at the right to turn this feature on.

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4. Click under the Manage schedule to add your desired schedule.

5. You may configure the following items for the schedule.

 Name of the scheduled backup

 Backup schedule type

 Backup start time

 Run Retention Policy after backup

Click at the bottom right corner to confirm the backup schedule once you finish

setting.

6. Click to confirm the setting.

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7 Restoring Office 365 Backup Set

Follow the instructions below to restore the Office 365 backup to the original and alternate Office

365 account.

Restore Backup with AhsayACB

1. Login to AhsayACB according to the instructions in Login to AhsayACB.

2. Click the Restore icon on the main interface of AhsayACB.

3. Select the backup set that you would like to restore.

4. Select the backup destination that you would like to restore mail items to.

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5. Select the item(s) you would like to restore. You can also choose to restore backed up file

from a specific backup job of your choice using the Select what to restore drop-down

menu at the top. Click Next to proceed when you are done with the selection.

6. The backed up items can be restored to the Original location and Alternate Office 365

account. Click Next when you see this screen to proceed.

Original location - restore items to the original location where you backed them up.

Alternate Office 365 Account – restore items to another Office 365 account. Input the

Username and Password and choose the region for the other Office 365 account and

press Test to validate the account.

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Test completed successfully shows when the validation is successful, then click

Next to continue.

7. Select the temporary directory for storing temporary files, such as delta files when they are

being merged, click Restore to start the restoration.

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Restore Backup with User Web Console

1. Log in to the User Web Console according to the instructions in Login to User Web

Console.

2. Click on the User icon.

3. You should see the backup set you would like to restore under Backup Set > Manage

Backup Set. Click on the drop-down menu on the backup set you would like to restore,

then select Restore and click Run.

4. Select the mail items that you would like to restore. You can also choose to restore backed

up mail items from a specific backup job of your choice using the Select What to Restore

drop-down menu.

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5. Click the icon to proceed when you are done with the selection.

6. The backed up items can be restored the Original location and Alternate Office 365

account.

Original location – restore items to the original location where you backed them up.

Alternate Office 365 Account – restore items to another Office 365 account. Input the

Username and Password and choose the region for the other Office 365 account and

press Test to validate the account.

7. Click the icon to start the restoration.

8. You will see the status showing Restore is Running when the restore is in progress.

9. If you want to monitor the backup status, you need to go to Live Activities to watch the

process.

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8 Contacting Ahsay

Technical Assistance

To contact Ahsay support representatives for technical assistance, visit the following website:

https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp

Also use the Ahsay Wiki for resource such as Hardware Compatibility List, Software Compatibility

List, and other product information:

http://wiki.ahsay.com/doku.php?id=public:home

Documentation

Documentations for all Ahsay products are available at:

https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_documentation

_guides

You can send us suggestions for improvements or report on issues in the documentation, by

contacting us at:

https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp

Please specify the specific document title as well as the change required/suggestion when

contacting us.

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Appendix

Appendix A Setting Backup Destination on AhsayACB for

Backup Set Created on User Web Console

You need to read the instructions below only if you:

 Have created a backup set on AhsayCBS User Web Console; AND

 Selected the backup set to Run on Client; AND

 Have not selected any Predefined Destination in the backup creation process on the User

Web Console

-OR-

Have selected a Predefined Destination in the backup creation process on User Web Console

but wish to add additional backup destination other than the predefined destination.

1. Log in to AhsayACB according to the instructions in Login to AhsayACB.

2. In the AhsayACB main interface, click Backup Sets.

3. Click the backup set which you wish to add backup destination to.

4. Click the Destination menu on the left side, then click the Add button on the right to add backup

destination.

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5. Select the storage type.

Single storage destination – the entire backup will be uploaded to one single destination

you selected under the Destination storage drop-down list. By default, the destination

storage is selected as CBS.

Destination pool – the backup will be spread over on the destinations you have selected.

Enter a Name for the destination pool and then click Add new storage destination to the

pool to select the desired storage destinations.

You can choose a storage combination of the Local/Mapped drive/Removable Drive,

Cloud storage or FTP. Click OK to proceed when you are done with the settings.

 If you have chosen the Local/Mapped Drive/Removable Drive option, click Change to

browse to a directory path where backup data will be stored, then click Test to validate the

path. Test completed successfully shows when the validation is done.

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 If you have chosen the Cloud Storage, click Test to log in to the corresponding cloud

storage service.

 If you have chosen the FTP as the destination, enter the the Host, Username and

Password details.

6. You can add multiple storage destinations. The backup data will be uploaded to all the

destinations you have selected in the order you added them. Press the icon to alter the

order. Click Next to proceed when you are done with the selection.