www.bobcloud.net
Ahsay Online Backup Manager v8
Quick Start Guide for QNAP NAS
Ahsay Systems Corporation Limited
21 January 2019
This is the original Ahsay manual
Depending on the service you have with us, some of the content won’t be applicable to you.
Note:
We don’t supply the following services, Open direct, Run Direct, or Run on Server on our BOBcloud
service. These are only provided on our System Provider service.
All accounts must be created on our reseller portal https://portal.data-stor.net
Any Ahsay professional services are provided by them and not us.
Definitions:
Our Desktop version is named ACB \ AhsayACB in this manual.
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
www.bobcloud.net
Copyright Notice
© 2019 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any
means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change
without notice and does not represent a commitment on the part of the vendor. Ahsay Systems Corporation Limited does not
warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation
Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager,
Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System and Ahsay
NAS Client Utility are trademarks of Ahsay Systems Corporation Limited.
Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.
Apple and Mac OS X are registered trademarks of Apple Computer, Inc.
Dropbox is registered trademark of Dropbox Inc.
Google Cloud Storage and Google Drive are registered trademarks of Google Inc.
Lotus, Domino and Notes are registered trademark of IBM Corporation.
Microsoft, Windows, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Azure, One Drive and
One Drive for Business are registered trademarks of Microsoft Corporation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective
owners.
Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.
Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.
Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.
www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
ShadowProtect is registered trademark of StorageCraft Technology Corporation.
Vmware, ESX, ESXi and vCenter are registered trademarks of Vmware, Inc.
All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any loss,
destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in
respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you
agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by
Ahsay Systems Corporation Limited without prior notice to you.
www.bobcloud.net
Revision History
Date
Descriptions
Type of modification
21 January 2019
First Draft
New
www.bobcloud.net
Table of Contents
1 Requirements for AhsayOBM on QNAP NAS.............................................................................1
Hardware Requirements............................................................................................................1
Software Requirements .............................................................................................................1
AhsayOBM Installation ..............................................................................................................1
NAS-QNAP Add-on Module.......................................................................................................1
QNAP NAS User Account Permission.......................................................................................2
2 Get started with AhsayOBM.........................................................................................................3
3 Download and Install AhsayOBM................................................................................................4
Download AhsayOBM................................................................................................................4
Install AhsayOBM ......................................................................................................................5
4 Start AhsayOBM............................................................................................................................8
Login to AhsayOBM...................................................................................................................8
5 Create a Backup Set ...................................................................................................................11
6 Overview on Backup Process....................................................................................................18
7 Run Backup Jobs........................................................................................................................19
Start a Manual Backup ............................................................................................................19
Configure Backup Schedule for Automated Backup................................................................22
8 Restore Data................................................................................................................................25
Login to AhsayOBM.................................................................................................................25
Restore Data............................................................................................................................25
9 Contact Ahsay.............................................................................................................................34
Technical Assistance ...............................................................................................................34
Documentation.........................................................................................................................34
Appendix .............................................................................................................................................35
Cloud Storage as Backup Destination .....................................................................................35
Uninstall AhsayOBM................................................................................................................37
www.bobcloud.net 1
1 Requirements for AhsayOBM on QNAP NAS
Hardware Requirements
Refer to the following article for the list of QNAP NAS models and supported list:
FAQ: Ahsay Hardware Compatibility List (HRL) for AhsayOBM on QNAP NAS
Software Requirements
Refer to the following article for the Ahsay Software Compatibility List:
FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
AhsayOBM Installation
The latest version of AhsayOBM must be installed on the QNAP NAS.
NAS-QNAP Add-on Module
Make sure the NAS-QNAP feature has been enabled as an add-on module in your AhsayOBM user
account to cover the backup of your QNAP NAS.
Please contact your backup service provider for more details.
www.bobcloud.net 2
QNAP NAS User Account Permission
The QNAP NAS user account used for the AhsayOBM installation must be a member of
“administrator” user group.
The QNAP NAS user account belongs to “everyone” user group can apply AhsayOBM after
administrator assigning AhsayOBM to Display on “Every user’s menu” or “Every user’s main menu
and as an App shortcut on the login screen”in App Center.
After login with user account belongs to “everyone” user group, you can find the App in the user’s
menu.
www.bobcloud.net 3
2 Get started with AhsayOBM
This quick start guide will walk you through the following 5 major parts to get you started with using
AhsayOBM.
Download and Install
Download and install AhsayOBM
on your QNAP NAS
NAS
Launch the App
Launch and log in to AhsayOBM
Create a Backup Set
Create a backup set according to
your preferences
Run Backup Jobs
Run a backup job to back up your
data
Restore Data
Restore your backed up data
www.bobcloud.net 4
3 Download and Install AhsayOBM
Download AhsayOBM
1. In a web browser, click the blue icon on the top right corner to open the download page for the
AhsayOBM installation package file from your backup service provider’s website.
2. In the AhsayOBM tab of the download page, you can choose the AhsayOBM installer by
operating system.
3. In the QNAP section, click the Download (Online) icon to download the AhsayOBM installation
package.
www.bobcloud.net 5
Install AhsayOBM
1. Login to QNAP QTS with the admin account. In a web browser, enter the QNAP NAS device IP
address and use the login credentials to login.
Note: Refer to the following user manual for information on how to login to QTS:
https://www.qnap.com/en/support/con_show.php?cid=11
2. To install AhsayOBM on QNAP NAS, click the App Center icon from the desktop.
3. When the Package Center window appears, select Install Manually.
www.bobcloud.net 6
4. When the Install Manually window appears, click Browse to select the AhsayOBM package file
which you have downloaded (e.g. obm-qnap-port number-Backup Service Provider Web
Console IP Address-https-0O.qpkg).
After selecting the AhsayOBM package file, obm-qnap-443-10.120.10.30-https-0O.qpkg, click
Open to proceed.
5. Click Install to proceed with the installation.
6. Click OK to start the installation of AhsayOBM when the window prompt.
www.bobcloud.net 7
7. Upon successful installation, the following message will be prompted.
Click OK to finish the installation.
8. After the installation, AhsayOBM will be listed in App Center and desktop.
www.bobcloud.net 8
4 Start AhsayOBM
Login to AhsayOBM
1. Click the AhsayOBM icon on the desktop to launch the application.
2. The Free Trial Registration menu may display when you login for the first time. Click Login if
you already have an AhsayOBM account, or click Free Trial to register for a trial backup
account.
Note: The free trial registration menu will only be displayed if your service provider has enabled
free trial registration on the backup server.
www.bobcloud.net 9
3. In case you want to enter the backup server setting provided by your backup service provider,
click Show advanced option.
4. Click OK after typing in the backup server information. You can turn on the Proxy feature if
needed.
www.bobcloud.net 10
5. Enter the Login name and Password of your AhsayOBM account provided by your backup
service provider. Then, click OK to login.
6. Upon successful login, the following screen will be displayed.
www.bobcloud.net 11
5 Create a Backup Set
1. Click the Backup Sets icon on the main interface of AhsayOBM.
2. Create a backup set by clicking “+ Add new backup set”.
3. When the Create Backup Set window appears, name your new backup set, then click Next to
proceed.
4. In the Backup Source window, select the files and folders that you would like to backup.
www.bobcloud.net 12
5. Click the Show files checkbox if you want to select individual file(s) for backup.
After selecting the backup source, click Next to proceed.
6. When the Schedule window appears, you can configure a backup schedule to automatically run
a backup job at your specified time interval. In the Schedule window, the Run scheduled backup
for this backup set is Off by default.
You can leave it as is if you want to add a schedule later.
If you want to add a schedule now, switch on Run scheduled backup for this backup
set. Then, click “+” next to Add New schedule.
www.bobcloud.net 13
When the New Backup Schedule window appears, specify your backup schedule.
Then, click OK to save your changes and close the New Backup Schedule window.
Note: For details about the options from the dropdown menus, please refer to
Configure Backup Schedule for Automated Backup.
7. In case you have added a schedule, it will be shown in the Schedule window. Click Next to
proceed when you are done with the settings.
8. The Destination window will appear.
www.bobcloud.net 14
Select the appropriate option from the Backup mode drop down menu.
Sequential (default value) – run backup jobs to each backup destination one by one
Concurrent – run backup jobs to all backup destinations at the same time
To select a backup destination for the backup data storage, click the “+” icon next to Add new
storage destination / destination pool.
9. In the New Storage Destination / Destination Pool window, select the destination type and
destination storage. Then, click OK to confirm your selection.
Note: For more details on configuration of cloud storage as backup destination, refer to
Appendix A in this guide.
www.bobcloud.net 15
10. In the Destination window, your selected storage destination will be shown. Click Next to
proceed.
11. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system.
User password – the encryption key will be the same as the login password of your
AhsayOBM at the time when this backup is created. Please be reminded that if you
change the AhsayOBM login password later, the encryption keys of the backup sets
previously created with this encryption type will remain unchanged.
www.bobcloud.net 16
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
Note: For best practice on managing your encryption key, refer to the following Wiki article.
http://wiki.ahsay.com/doku.php?id=public:5034_best_practices_for_managing_encryption_key
Click Save when you are done with the settings.
12. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption key you have selected.
The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this option to
show the encryption key.
www.bobcloud.net 17
Copy to clipboard – Click to copy the encryption key, then you can paste it in another
location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step.
13. Upon successful creation of the backup set, the following screen will appear. You can click
Backup now to back up your data or click Close to exit.
www.bobcloud.net 18
6 Overview on Backup Process
The following steps are performed during a backup job.
www.bobcloud.net 20
4. When the following options are shown, it is recommended that you tick the checkbox next to
Run Retention Policy after backup in the Retention Policy section at the bottom. This will help
you save hard disk quota in the long run. In the In-File Delta type section, the following three
options are available:
Full – A full backup captures all the data that you want to protect. When you run a
backup job for the first time, AhsayOBM will run a full backup regardless of the in-file
delta setting.
Differential – A differential backup captures only the changes made as compared with
the last uploaded full file only (i.e. changes since the last full backup, not since the last
differential backup).
Incremental – An incremental backup captures only the changes made as compared
with the last uploaded full or delta file (i.e. changes since the last incremental backup).
5. Click Backup to start the backup job. The status will be shown.
6. When the backup is completed, the progress bar will be green in color and the message
“Backup Completed Successfully will appear.
www.bobcloud.net 21
7. You can click the View icon on the right hand side to check the log. A window will pop up to
show the log. Click Close to exit the pop-up window.
www.bobcloud.net 22
Configure Backup Schedule for Automated Backup
1. Click Backup Sets on the AhsayOBM main interface.
2. All backup sets will be listed. Select the backup set that you would like to create a backup
schedule for. A screen will pop up, showing the General tab.
www.bobcloud.net 23
3. Go to the Backup Schedule tab. In case Run scheduled backup for this backup set is off,
switch it On. Existing schedules will be listed at the bottom if any.
4. Click Add to add a backup schedule. The New Backup Schedule window will appear.
www.bobcloud.net 24
5. You can configure your backup schedule settings.
The Stop dropdown menu offers two options:
until full backup completed – in case you prefer a complete backup
after [how many] hr – in case you prefer the backup job to stop after a certain
number of hours regardless of whether or not the backup job is complete
As an example, the four types of backup schedules may look like the following.
6. Click Save to confirm your settings.
www.bobcloud.net 25
8 Restore Data
Login to AhsayOBM
Login to the AhsayOBM application with the instructions provided in Login to AhsayOBM.
Restore Data
1. Click the Restore icon on the main interface of AhsayOBM.
2. All the available backup sets for restore will be listed. Select the backup set that you would like
to restore the data from.
3. Select where you would like to restore your data from.
www.bobcloud.net 26
4. Select to restore files from a specific backup job, or from all files available. Then, select the files
or folders that you would like to restore.
There are two options from the Select what to restore drop-down menu:
Choose from files as of job – This option allows you to select a backup version
from a specific date and time to restore.
Choose from ALL files – This option allows you to restore all the available
backup files and folders for this backup set. Among all the available backup files
and folders, you can even select only some of the backup files or folders to
www.bobcloud.net 27
restore.
5. Click the Show files checkbox to select individual files for restoration. Click Next to proceed
when you are done with the selections.
6. Select to restore the files to their Original location, or to an Alternate location. Then click
Next to proceed.
Original location – the backed up data will be restored to the computer running the
AhsayOBM under the same directory path as on the machine storing the backup
source. For example, if the backup source files are stored under Users/[User’s
Name]/Downloads folder, the data will be restored to Users/[User’s
www.bobcloud.net 28
Name]/Downloads as well on the computer running the AhsayOBM.
Alternate location – you can choose to restore the data to a location of your choice on
the computer where AhsayOBM is running.
www.bobcloud.net 29
www.bobcloud.net 30
7. Click Show advanced option to configure other restore settings:
Overwrite mode during restoration
When there are file name conflicts during restoration, you can choose to skip them all
or overwrite all existing files in the restore destination.
Restore file permissions
Restore file permissions are disabled by default. When you perform a file restore on a
shared computer, it is recommended that you enable Restore file permissions by
ticking the checkbox so that the files restored will not be fully accessible to everyone
using the shared computer.
Delete extra files
Synchronize the selected restore source with the restore destination.
By enabling this option, the restore process will attempt to synchronize the selected
restore source with the restore destination, making sure the data in the restore
destination is exactly the same as the restore source. Any data created after backup
will be treated as “extra files” and will be deleted from the restore source if this feature
is enabled.
Example:
Two files are created under the Document folder 01, namely doc 1 & doc 2.
A backup is performed for folder Document folder 01.
Two new files are created, namely doc 3 & doc 4.
www.bobcloud.net 31
A restore is performed for the Document folder 01, with Delete extra files option
enabled.
Since doc 3 & doc 4 have never been backed up, therefore they will be deleted
from Document folder 01, leaving only the two files that have been backed up.
WARNING
Please exercise extra caution when enabling this feature. Consider what data in the
restore source has not been backed up and what impact it would cause if those data
is deleted.
Prior to the data restore and synchronization, a warning message shows as the one
shown below. Only clicking Yes will the “extra file” be deleted. You can click Apply
to all to confirm deleting all the “extra files” at a time.
Follow Link (Enabled by default)
When this option is enabled, not only the symbolic link or junction point will be restored,
the directories and files that the symbolic link or junction point links to will also be
restored.
The table below summarizes the behaviors when a restore is performed with different
settings.
Follow Link
Restore to
Behavior
Original
location
Symbolic link or junction point is restored to the
original backup location.
Target directories or files are also restored to the
original backup location.
Enabled
Alternate
location
Symbolic link or junction point is restored to the
location specified.
Target directories or files are also restored to the
alternate location specified.
Original
location
Symbolic link or junction point is restored to the
original backup location.
Target directories or files are NOT restored to the
original backup location.
Disabled
Alternate
location
Symbolic link or junction point is restored to the
location specified.
Target directories or files are NOT restored to the
alternate location specified.
www.bobcloud.net 32
Verify checksum of in-file delta files during restore
Verify checksum of in-file delta files during restore is disabled by default. You can
enable the feature by ticking the checkbox so that the checksum of in-file delta
files will be verified. As the feature will make the restore process time longer, it is
recommended to enable the feature only if you want to verify whether the merged
file were correct.
7. Click Next to proceed when you are done with the settings.
8. Select the temporary directory for storing temporary files, such as delta files when they are
being merged.
9. Click Restore to start the restore. The status will be shown.
10. When the restore is completed, the progress bar will be green in color and the message
Restore Completed Successfully will appear.
www.bobcloud.net 33
You can click the View icon on the right hand side to check the log. A window will pop up to
show the log. Click Close to exit the pop-up window.
11. In the Restore window, click Close to close the Restore window.
12. To exit AhsayOBM, click the red “x” on the top right corner. If you wish to use the AhsayOBM
again, you will then have to launch it again.
www.bobcloud.net 34
9 Contact Ahsay
Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the following website:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Also use the Ahsay Wiki for resource such as Hardware Compatibility List, Software Compatibility
List, and other product information:
http://wiki.ahsay.com/doku.php?id=public:home
Documentation
Documentations for all Ahsay products are available at:
https://www.ahsay.com/jsp/en/home/index.jsp?pageContentKey=ahsay_downloads_documentation
_guides
You can send us suggestions for improvements or report on issues in the documentation, by
contacting us at:
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
The specific document title as well as the change required/suggestion when contacting us.
www.bobcloud.net 35
Appendix
Cloud Storage as Backup Destination
For most cloud storage providers (e.g. Dropbox, Google Drive, etc.), you need to enable access of
AhsayOBM on your cloud destination. Click OK / Test, you will be prompted to login to the
corresponding cloud service.
IMPORTANT
The authentication request will be opened in a new tab / window on the browser, ensure that the pop-up
tab / window is not blocked.
1. Click Allow to permit AhsayOBM to access the cloud storage.
2. Enter the authentication code returned in AhsayOBM to complete the destination setup.
www.bobcloud.net 36
NOTE
A backup destination can be set to a supported cloud storage, backup server, FTP / SFTP server,
network storage, or local / removable drive on your computer.
Multiple backup destinations can be configured for a single backup set. In fact it is recommended for
you to set up at least 2 backup destinations for your backup set.
For more details on backup destination, for example which cloud service providers are supported,
destination type, or limitation, you can refer to the following article:
http://wiki.ahsay.com/doku.php?id=public:8002_faq:faq_on_backup_destination
www.bobcloud.net 37
Uninstall AhsayOBM
Refer to the following steps to uninstall AhsayOBM.
1. Login to QNAP QTS with the admin account. In a web browser, enter the QNAP NAS
device IP address and use the login credentials to login.
Note: Refer to the following user manual for information on how to login to QTS:
https://www.qnap.com/en/support/con_show.php?cid=11
2. Click the App Center icon on the desktop.
3. When the App Center window appears, click the arrow icon of AhsayOBM.
www.bobcloud.net 38
4. Select Remove to uninstall the AhsayOBM.
5. Click OK to uninstall AhsayOBM.
Note: If you select OK, AhsayOBM program files, user settings and AhayOBM-relevant
user data will be removed from the NAS drive.
6. When the uninstallation is completed, the following message will appear.