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README FIRST

Windows Server Backup v8

Quick Start Guide for O365 (email, OneDrive and SharePoint)

19

th

February 2020

We use Ahsay’s software for our online backup service and this is the original Ahsay manual.

99% of the time you won’t need to use these manuals. If you do, please read the following notes.

Email us on support@bobcloud.net anytime if you require assistance.

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Depending on the service you have with us, some of the content won’t be applicable to you.

Note:

We don’t supply the following services on our shared platform. These are only provided on our

System Provider service.

Agentless backup, Open direct, Run Direct, or Run on Server.

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All accounts must be created on our reseller portal https://portal.data-stor.net

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Definitions:

Our Server version is named OBM \ AhsayOBM in this manual.

The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net

File name and path substitutes

%system_path%/ahsayobm >>> %system_path%/server

Service and process substitutes

ahsayobm >>> server

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Copyright Notice

The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this

publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in

any form by any means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is

subject to change without notice and does not represent a commitment on the part of the vendor, Ahsay Systems

Corporation Limited does not warrant that this document is error free. If you find any errors in this document, please

report to Ahsay Systems Corporation Limited in writing.

This product includes software developed by the Apache Software Foundation (http://www.apache.org/).

Trademarks

Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup

Manager, Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup

System, Ahsay NAS Client Utility are trademarks of Ahsay Systems Corporation Limited.

Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.

Apple and Mac OS X are registered trademarks of Apple Computer, Inc.

Dropbox is registered trademark of Dropbox Inc.

Google Cloud Storage and Google Drive are registered trademarks of Google Inc.

Lotus, Domino, Notes are registered trademark of IBM Corporation.

Microsoft, Windows, Microsoft Exchange Server, Microsoft serverServer, Microsoft Hyper-V, Microsoft Azure, One Drive

and One Drive for Business are registered trademarks of Microsoft Corporation.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their

respective owners.

Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.

Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.

Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.

www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.

ShadowProtect is registered trademark of StorageCraft Technology Corporation.

VMware, ESX, ESXi, vCenter are registered trademarks of VMware, Inc.

All other product names are registered trademarks of their respective owners.

Disclaimer

Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any

loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from

or in respect of any use or misuse of reliance on this document. By reading and following the instructions in this document,

you agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to

time by Ahsay Systems Corporation Limited without prior notice to you.

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Revision History

Date

Descriptions

Type of modification

21 January 2019

First Draft

New

14 February 2019

Updated the Java heap size requirement with

formula and examples on Ch. 2.4;

Modifications

12 April 2019

Updated the Add-on Module Requirement by

adding the detailed calculation for Office 365

license in Ch. 2.4; Up dated the Supported

Services of Office 365 Backup module in Ch.

2.5; Updated the screen shot for Ch. 4.1;

Updated the screen shot for Ch. 4.2; Updated

the screen shot on Manual Backup using

AhsayOBM in Ch. 6.1; Updated the screen shot

and added additional procedures for the

restoration options in Ch. 7.1; Updated the

screen shot and added additional procedures

for the restoration options in Ch. 7.2; Added the

procedure for the Restore – Search Items with

AhsayOBM in Ch. 7.3; Added example

scenarios for Office 365 license requirement

and usage in Appendix B; Added examples for

Java Heap Size in Appendix C; Added example

scenarios for number of users to backup in

Appendix D; Added example scenario for

restore filter using AhsayOBM.

New / Modifications

20 August 2019

Updated the screen shots on the following

pages: 71, 73, 76, 80, 82, and 87;

Modifications

11 October 2019

Updated the Cloud Destinations Backup to

include Wasabi and Backblaze in Ch. 1; Added

Restore Requirement in Ch. 2.4; Updated

Supported Services in Ch. 2.5; Updated

Limitations in Ch2.6; Added MFA for Login

using AhsayOBM in Ch. 3.1; Added MFA for

Login using AhsayCBS Web Console in Ch. 3.2;

Updated screen shots to include “Sort By” and

“App Password” using AhsayOBM in Ch. 4.1;

Updated screen shots to include “Platform” and

“App Password” using AhsayCBS Web Console

in Ch. 4.2; Updated the Overview of Office 365

Backup Process in Ch. 5; Updated screen shots

to include “Sort By” and “App Password” using

AhsayOBM in Ch. 7.1; Updated screen shots to

include “App Password” using AhsayCBS Web

New / Modifications

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Console in Ch. 7.2; Added Appendix E: Setting

MFA in Microsoft 365 Admin Center; Added

Appendix F: Setting “Need help logging in”

using AhsayOBM; Added Appendix G: Setting

“Need help logging in” using AhsayCBS Web

Console; Updated the Technical Assistance in

Ch. 8.1;

25 October 2019

Modified the diagram for the Overview on

Backup Process, added a diagram for the

Backup Set Index Handling Process and

Detailed Process of Data Validation Check in

Ch. 5;

New / Modifications

3 January 2020

Modified the diagram for the Overview on the

Backup Process and added a diagram for the

Detailed Process of Periodic Data Integrity

Check in Ch. 5

New / Modification

6 February 2020

Added Ch. 1.4 and modified Ch. 5.1 and 5.2;

New / Modifications

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Table of Contents

1 Overview ..............................................................................................................1

What is this software?.......................................................................................................1

System Architecture..........................................................................................................1

Why should I use AhsayOBM or AhsayCBS User Web Console? ...................................2

Why should I use AhsayOBM to backup/restore my Office 365 domain? ......................10

About This Document .....................................................................................................12

2 Preparing for Backup and Restore..................................................................13

Hardware Requirement...................................................................................................13

Software Requirement ....................................................................................................13

Antivirus Exclusion Requirement ....................................................................................13

Upgrade VMware Tools Requirement.............................................................................13

Other Requirements........................................................................................................13

Supported Services.........................................................................................................23

Limitations 30

Best Practices and Recommendations ...........................................................................35

3 Login to AhsayOBM / AhsayCBS User Web Console....................................36

Login to AhsayOBM ........................................................................................................36

Login to AhsayCBS User Web Console..........................................................................40

4 Creating an Office 365 Backup Set..................................................................43

Creating a Backup Set on AhsayOBM............................................................................43

Create a Backup Set on AhsayCBS User Web Console ................................................62

5 Overview of Office 365 Backup Process.........................................................73

5.1 Run on Server Office 365 Backup ..........................................................................73

5.2 Run on Client Office 365 Backup............................................................................77

6 Running Backup Job ........................................................................................81

Start a Manual Backup in AhsayOBM.............................................................................81

Start a Manual Backup on the AhsayCBS User Web Console .......................................88

7 Restoring Office 365 Backup Set.....................................................................91

Restore Backup with AhsayOBM....................................................................................93

From Users .........................................................................................................94

Local machine ................................................................................................95

Original location............................................................................................101

Alternate location..........................................................................................106

Alternate Office 365 Account........................................................................112

From Site Collections ........................................................................................120

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Local machine ..............................................................................................120

Original location............................................................................................125

Alternate Location ........................................................................................130

Alternate Office 365 Account........................................................................137

Restore Backup with AhsayCBS User Web Console ...................................................144

From Users .......................................................................................................145

Original location............................................................................................146

Alternate location..........................................................................................147

Alternate Office 365 Account........................................................................148

From Site Collections ........................................................................................151

Original location............................................................................................152

Alternate Location ........................................................................................154

Alternate Office 365 Account........................................................................157

Restore Filter with AhsayOBM......................................................................................162

From Users .......................................................................................................163

From Site Collections ........................................................................................173

Appendix ................................................................................................................179

Appendix A: Setting Backup Destination on AhsayOBM for Backup Set Created on

User Web Console ...................................................................................179

Appendix B: Example Scenarios for Office 365 License Requirement and Usage.......184

Appendix C: Example Setting for Java Heap Size........................................................188

Appendix D: Example Scenarios for Restore Filter using AhsayOBM..........................189

Appendix E: Setting Multi-Factor Authentication (MFA) in Microsoft 365 Admin

Center ......................................................................................................204

Appendix F: Setting “Need help logging in” using AhsayOBM......................................218

Appendix G: Setting “Need help logging in” using AhsayCBS User Web Console.......222

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1 Overview

What is this software?

Ahsay brings you specialized client backup software, namely AhsayOBM, to provide a set of tools

to protect your Office 365 user accounts. This includes backup and recovery of individual emails,

contacts, calendars and other mail items in your Office 365 Outlook, files on OneDrive and

SharePoint, with snapshots / versioning, and retention policy to protect even items that you may

have accidentally deleted from your Office 365 user account.

System Architecture

Below is the system architecture diagram illustrating the major elements involved in the backup

process among the Office 365 service, AhsayOBM and AhsayCBS.

In this user guide, we will focus on the software installation, as well as the end-to-end backup and

restore process using both AhsayCBS User Web Console (Agentless) and the AhsayOBM (Agent-

based).

1. Agentless: No need to install AhsayOBM. The AhsayCBS backup server connects to the

Office 365 directly through the Internet.

2. Agent-based: The latest version of AhsayOBM is installed on the remote backup machine

which is connected to Office 365 and AhsayCBS backup server through internet.

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Why should I use AhsayOBM or AhsayCBS User Web Console?

We are committed to bringing you a comprehensive Office 365 backup solution with AhsayOBM.

Below are some key areas that we can help to make your backup experience a better one.

Easy Setup & Professional Services

Setup is a few clicks away - our enhanced AhsayOBM v8 can be easily downloaded and installed

in just a few clicks. The refined user interface also provides user-friendly instructions to guide you

through installation, configuration, backup and restore. The intuitive setup procedures together with

instructions in this user guide makes the software installation and operations easy even for layman

users. That being said, if you do run into any problems during setup, we are here to help out. Visit

the URL below for details on technical assistance.

https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp

Professional Services

AhsayOBM Installation and Configuration Service

If you would like to save the time of reading through this document for setup, we have introduced this

service to take care of all the installation and setup for you. On top of the installation and setup services,

we also have a whole series of premium after-sales services to provide you with the best user

experiences possible.

Valid Maintenance

Our Valid Maintenance provides you with professional and timely customer support along the way. You

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are entitled to the Valid Maintenance for free during the first year of your service subscription, and

recurring annual fee at 20% of your annual subscription fee.

Refer to our Professional Services webpage for further details and subscription.

Selectable Backup Run Type

You can choose to either run the backup set you created on Server (AhsayCBS User Web Console)

or Client (AhsayOBM).

NOTE

The run type of an Office 365 backup set can only be set if you create a backup set via the AhsayCBS

Admin / User Web Console. For backup set created via the backup client application (i.e. AhsayOBM), the

run type is set to Run on Client by default.

Run on Server

A Run on Server Office 365 backup set provides you with an agentless backup solution. Manual or

scheduled backup job is performed on the backup server (i.e. AhsayCBS User Web Console); you

do not need to install a backup agent on your personal computer in order to back up your data on

cloud storages. The advantages of agentless backup technology make it a good option for users

who want to simplify the backup and restore management.

Run on Client

A Run on Client Office 365 backup set provides you with an agent-based backup solution. Manual

or scheduled backup job is performed on the client computer (i.e. AhsayOBM); you need to install

a backup agent on your personal computer in order to back up your data on cloud storages. The

advantages of agent-based backup technology make it a good option for users who want to have

more control on individual backup / restore and resources management.

Comparison between Run on Server and Run on Client

With both Run on Server (agentless) and Run on Client (agent-based) backup options available

and the freedom to use different setting on different backup sets according to your needs, our

backup solution offers you with high level of flexibility and efficiency for Office 365 backup and

restore.

Below is the comparison between backup and restore job Run on Server and Run on Client.

Run on Server

(AhsayCBS User Web Console)

Run on Client

(AhsayOBM)

Installation

 No need to install the client backup

agent on your computer or upgrade

it when a newer version becomes

available, which can fulfill some

regulatory requirements of

compliance during backup or

 Need to install the latest version

of AhsayOBM on computer with

internet access for connection to

Office 365 account.

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restore.

 Only a web browser and internet

connection are needed.

Backup

 Backup operation of all users are

performed on the backup server,

which means multiple jobs may run

at the same time leading to slower

performance.

 Backup period will be shorter as the

backup data are transferred directly

from Office 365 to AhsayCBS

backup server.

 Backup destination is restricted to

AhsayCBS backup server.

 Backup job is performed on your

computer with resources that is

dedicated to yourself.

 In the event of a failure to a

single backup agent, it fails in

isolation to other users’

environment.

 Backup period will be longer as

the backup data are transferred

from Office 365 to AhsayOBM,

then to AhsayCBS backup

server.

 Backup destination can be

AhsayCBS backup server, local

and cloud drive and FTP.

Large

Number of

User

Backup

Sets

 Backup of large number of user

backup set may take more time. As it

will increase the AhsayCBS server

load a lot if run multiple user backup

sets concurrently and may affect the

server performance, so it will make

backup speed slower and period

longer.

 Backup of large number of user

backup sets may take less time.

As backup sets can be run

concurrently over several

machines as distributed solution,

the resource will be more and

will make backup speed faster

and period shorter.

Cost

 Do not require provision of additional

Windows machine.

 May require the provision of an

additional Windows machine.

Restore

 Restore operation of all users are

performed on the backup server

which may have multiple jobs to run

at the same time, resulting in slower

performance.

 Restore period should be shorter as

the backed-up items are transferred

directly from AhsayCBS backup

server to Office 365.

 Restore job is performed on your

computer with resources that is

dedicated to yourself.

 In the event of a failure to a single

backup agent, it fails in isolation

to other users’ environment.

 Restore period should be longer

as the backed-up items are

transferred from AhsayCBS

backup server to AhsayOBM first

and then to Office 365.

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Differences between a Run on Server and Run on Client Backup Set

The following table summarizes the differences in backup options available for a Run on Server or

Run on Client, and the tool to use (client agent or user web console) when performing a backup

and restore:

Run on Server

Office 365 Backup Set

Run on Client

Office 365 Backup Set

General Settings

Yes

Backup Source

Yes

Backup Schedule

Yes

Continuous Backup

Yes

Destination

Yes (Restricted to AhsayCBS and

Predefined destination)

Yes

In-File Delta

Yes

Retention Policy

Yes

Command Line Tool

N/A

Yes

Reminder

N/A

Yes

Bandwidth Control

Yes

IP Allowed for Restore

N/A

Yes

Other

Yes

To Run a Backup

AhsayCBS User Web Console Only

AhsayOBM

To Run a Restore

AhsayCBS User Web Console Only

AhsayOBM

Fast and Efficient

We understand that backup could be a time and resources consuming process, which is why

AhsayOBM is designed with advanced technologies to make backup a fast and efficient process.

We also understand that you may wish to run backup at a specified time interval of your choice,

that’s why we also allow you to set your own backup schedules so that you can take full control of

the time when to perform backup.

Multi-threading – this technology utilizes the computing power of multiple CPU cores for

creating multiple backup and restore threads to produce fast backup and restore

performance.

The default setting for Office 365 backup sets supports

Backup of 4 users concurrently (4 threads).

For each of the 4 users, now supports a maximum 4 items concurrently (4 threads).

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For Agentless Option:

For Agent-based Option:

As

shown the technology translate into a total of 16 concurrent threads.

Index File Structure – The index file structure has been re-designed to improve the backup

and restore performance.

Each Office 365 user will have its own individual index file instead of a single index file for all

users within the backup set.

This new design eliminates any potential I/O performance bottlenecks when the index files

are updated during each backup job, which can occur when using single index file structure

for multi-thread concurrent backup.

Block Level Incremental Backup – this technology breaks down the backup files into

multiple blocks and only the changed blocks will be backed up each time.

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Backup of Selected Items

To back up the Office 365 user accounts, the backup resources can be user level, site collection

level and even item level.

Flexible backup options:

Only select the required users, specific site collection or items for backup.

Flexible restore options:

Restore all the users or just one user or restore the whole site collection or just one

site or restore the whole user contents or just one item.

Restore items to the original location or an alternate location.

High Level of Security

We understand your Office 365 users may contain sensitive information that requires to be

protected, that is why your backup data will be encrypted with the highest level of security measure.

Un-hackable Encryption Key – to provide the best protection to your backup data, you can

turn on the encryption feature which will be default encrypt the backup data locally with AES

256-bit truly randomized encryption key.

Encryption Key Recovery – Furthermore, we have a backup plan for you to recover your

encryption key in case you have lost it. Your backup service provider can make it mandatory

for you to upload the encryption key to the centralized management console, the encryption

key will be uploaded in hashed format and will only be used when you request for a recovery.

Centralized Management Console

Our enriched features on the centralized web console offers you a one-stop location for monitoring

and managing your backup and restore. Below is an overview of what you can do with it. For more

details regarding the setup and operations of the centralized management console, refer to the

AhsayCBS Administrator’s Guide for details.

Create/ update/ delete backup set

Restore backup set

Configure user settings

Configure backup settings

View and download backup and restore reports

Monitor backup and restore live activities

Monitor storage statistic

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Cloud Destinations Backup

To offer you with the highest flexibility of backup destination, you can now back up Office 365 user

to a wide range of cloud storage destinations. Utilizing cloud destination backup gives you an extra

layer of protection in the event of a local drive corruption, where you will still be able to retrieve

data from the cloud destination.

NOTE

Cloud destination backup applies only to agent-based backup sets. The backup destination is restricted to

AhsayCBS for all agentless backup sets.

Below is a list of supported cloud destinations.

Aliyun

(阿里云) *

Google Drive

Amazon

S3

Wasabi

Google

Cloud

Storage

CTYun

(中国电信天翼云 )*

AWS S3

Compatible

Cloud

Storage

Microsoft

OneDrive for

Business

Rackspace

OpenStack

Microsoft

Azure

Dropbox

FTP

SFTP

Microsoft

OneDrive

Backblaze

Cloud backup gives you two major advantages:

Cloud to Cloud Backup – you can back up your data on cloud storage to another cloud

destination of your choice. This gives you an extra layer of protection in the event of a

local drive corruption, where you will still be able to retrieve data from the cloud destination.

Eliminate Hardware Investment – with the increasingly affordable cloud storage cost,

you can deploy on cloud platform and utilize cloud storage as your centralized data

repository, or simply expand your cloud storage as a backup destination without having to

invest on hardware.

High Level of Security

We understand the data on your cloud storage may contain sensitive information that requires to be

protected, that is why your backup data will be encrypted with the highest level of security measure.

Un-hackable Encryption Key – to provide the best protection to your backup data, you

can turn on the encryption feature which will be default encrypt the backup data locally

with AES 256-bit truly randomized encryption key.

Encryption Key Recovery – Furthermore, we have a backup plan for you to recover your

encryption key in case you have lost it. Your backup service provider can make it

mandatory for you to upload the encryption key to the centralized management console,

the encryption key will be uploaded in hashed format and will only be used when you

request for a recovery.

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Higher Reliability

The implementation of one index file per user can significantly improve the overall resilience of

backup and restore from index related issues.

For example, if a single index file corrupted, it will only affect corresponding user, while other users

selected for backup are unaffected.

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Why should I use AhsayOBM to backup/restore my Office 365

domain?

You may be wondering why you need to use AhsayOBM to backup/restore your Office 365. Well,

people assume that Microsoft is responsible for backing up everything from your calendars and your

emails to your files in SharePoint and OneDrive. As the backups performed by Microsoft are to

provide a system wide recovery rather than to facilitate the recovery of individual items for the end

user.

Let’s take a look at some of the Microsoft’s Office 365 backup capabilities and limitations

Microsoft is only responsible for the Office 365 infrastructure and uptime of the cloud and

apps with Office 365. So, if you are relying on Microsoft to protect your organization from

data loss, your data and organization are at high risk if you do not implement additional data

protection. These are some of the scenarios that Microsoft is responsible for on their cloud

platform:

 Hardware Failure

 Software Failure

 Natural Disaster

 Power Outage

On the other hand, Microsoft is not responsible in any of these scenarios and you have to

face the harsh reality that there’s no guarantee a complete and speedy restore incase these

happens:

 Accidental Data Deletion (Human error)

 Malicious Attacks

 Viruses/Malware

Microsoft has a retention policy for mailbox and pubic folder that are only up to 14 days to

30 days. To support this, please refer to this article for more information: Microsoft: Overview

of retention policy.

Microsoft has set the same limitations for SharePoint Online and OneDrive. It only stores

deleted items for a period of 93 days, once you exceed the retention period, the data is gone

indefinitely.

End users do not have control over what were backed up and what can be restored.

End users have no direct access to their backup data of their Office 365 domains/accounts.

Now, let’s check the capabilities of AhsayOBM for Office 365

AhsayOBM ensures protection from data loss, ensuring the all information in your Office 365

environment are protected to avoid disruptions to day-to-day operations.

We offer fully flexible retention policy that can be configured by days, weekly, monthly,

quarterly, years compare to Microsoft’s limited retention period which is 14 to 30 days only.

Using AhsayOBM, end user has access or control over items that will be backed up or

restore, whether it is individual item, calendar entries, notes or even corrupted mailbox and

more.

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11

AhsayOBM also provides multiple backup destinations from your Office 365 to your local

machine, to any of our supported cloud destinations, and to our AhsayCBS Server.

Flexible restore is also a key feature of AhsayOBM that is designed to have multiple restore

options.

Ahsay has automated backups and manual (on demand) backups You are also able to

check the restore and backup status with corresponding backup and restore reports.

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12

About This Document

What is the purpose of this document?

This document aims at providing all necessary information for you to get started with setting up

your system for Office 365 backup and restore, followed by step-by-step instructions on creating

backup set, running backup job and restoring backed up data, using both the AhsayOBM and

AhsayCBS Web User Console.

The document can be divided into 3 main parts.

Part 1: Preparing for Office 365 Backup & Restore

Requirements

Requirements on hardware & software for installation

Best Practices and Recommendations

Items recommended to pay attention to before backup and restore

Part 2: Performing Office 365 Backup

Logging in to Client Agent or User Web Console

Log in to AhsayOBM or User Web Console

Creating a Backup Set

Create a backup set using AhsayOBM or User Web Console

Running a Backup Set

Run a backup set using the AhsayOBM or User Web Console

Configuring an Automated Backup

Configure backup schedule for automated backup

Part 3: Restoring Office 365 Backup

Restoring a Backup Set using AhsayOBM & User Web Console

Restore a backup using the AhsayOBM or User Web Console

What should I expect from this document?

After reading through this documentation, you can expect to have sufficient knowledge to set up

your system to backup Office 365 on AhsayOBM, as well as to carry out an end-to-end backup and

restore process.

Who should read this document?

This documentation is intended for backup administrators and IT professionals who are

responsible for the Office 365 backup and restore.

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13

2 Preparing for Backup and Restore

Hardware Requirement

To achieve the optimal performance when AhsayOBM is running on your machine, refer to the

following article for the list of hardware requirements.

FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above

Software Requirement

Make sure the operating system where you have the Office 365 installed is compatible with the

AhsayOBM. Refer to the following article for the list of compatible operating systems and

application versions.

FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above

Antivirus Exclusion Requirement

To optimize performance of AhsayOBM on Windows, and to avoid conflict with your antivirus

software, refer to the following Wiki article the list of processes and directory paths that should be

added to all antivirus software white-list / exclusion list:

FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows

NOTE

The bJW.exe process is automatically added to Windows Defender exclusion list for Windows 10 and 2016,

and 2019 during installation / upgrade via installer or upgrade via AUA.

Upgrade VMware Tools Requirement

To avoid unexpected java crash, if the Windows machine is a guest VM hosted on a VMware Host

then it is highly recommended that the VMware tools version installed on the guest VM must be

10.0.5 or above.

Below is the warning message that will be displayed if the version of the VMware Tools is less than

10.0.5.

NOTE

For more information about the upgrade of VMware Tools, refer to this article

http://wiki.ahsay.com/doku.php?id=public:5288_ahsayobc_crash_on_vm_with_vmware_tools_pre-10.0.5.

Other Requirements

AhsayOBM Installation

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14

For agent-based backup and restore, make sure that the latest version of AhsayOBM

is installed on your computer with Internet access for connection to your Office 365

account.

User should also stay up-to-date when newer version of AhsayOBM is released. To

get our latest product and company news through email, please subscribe to our

mailing list.

http://www.ahsay.com/jsp/en/home/subscribe_mail_list.jsp

Office 365 Add-on Module Requirement

Make sure that the Office 365 Backup feature has been enabled as an add-on module

in your AhsayOBM user account and there is enough Office 365 Backup license quota

to cover the backup of your users.

Please contact your backup service provider for more details. Below is a sample

screen shot of an AhsayOBM User with an add-on module of Office 365 with 20

licenses.

The licenses for the Office 365 module are calculated by the number of unique Office

365 accounts. If same Office 365 account is backed up on multiple backup sets with

an OBM user account would be counted a one Office 365 license.

If you are trying to backup SharePoint Sites under the Site Collections and/or files or

folders under Public Folder, only one Office 365 license module is required.

However, If you are trying to backup Items from Outlook, Items from OneDrive,

Personal Sites under Users, the Office 365 license count will be calculated based on

the number of the user account selected.

For more detailed examples about the Office 365 license requirement and usage,

refer to Appendix B: Example Scenarios for Office 365 License Requirement and

Usage.

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Access for AhsayCBS User Web Console

It is now possible to perform agentless backup and restore, which can be done via the

AhsayCBS User Web Console without using the AhsayOBM client agent. In order to

access the User Web Console, make sure you have Internet connection and a web

browser installed on your computer or mobile device.

AhsayOBM Licenses

AhsayOBM licenses are calculated on a per device basis:

For Agent-based:

i. To backup users with one (1) backup client computer

Example: If one AhsayOBM is installed then, one AhsayOBM license is

required.

ii. To backup users with multiple backup client computers, the number of

AhsayOBM licenses required is equal to the number of devices.

Example: If there are ten (10) users to be backed-up with three (3) backup

client computers, then 3 AhsayOBM licenses are required.

For Agentless:

i. To backup users using AhsayCBS User Web Console, one AhsayOBM license

is required.

Please contact your backup service provider for more details.

Backup Quota Requirement

Make sure that your AhsayOBM user account has sufficient quota assigned to

accommodate the storage of the Office 365 users for the new backup set and

retention policy.

Please contact your backup service provider for more details.

Continuous Backup Module

The Continuous backup add-on module is required if would like to enable the

continuous backup feature.

Please contact your backup service provider for more details.

Java Heap Size

The default Java heap size setting for AhsayOBM is 2048 MB / 2.048 GB. To avoid

any inconveniences and ensure smooth operation when performing Office 365 backup,

it is highly recommended to allot extra memory.

Below is the table for the memory requirement:

Per OneDrive

Account

100 MB

Per SharePoint

150 MB

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Site Collection

Note: The memory requirement is dependent on the number of OneDrive or

SharePoint Site Collections selected for backup.

For more detailed examples about the Office 365 license requirement and usage, refer

to Appendix C: Example Setting for Java Heap Size.

NOTE:

The Java heap size to be configured should not exceed 2/3 of the RAM available, to allow

sufficient resources for the operating system.

For more detailed information on how to change the Java heap size, please refer to

this link: FAQ: How to modify the Java heap size setting of AhsayOBM?

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Office 365 Subscription Plan

The following subscription plans with Office 365 email services are supported to run

backup and restore on AhsayOBM or AhsayCBS User Web Console.

Office 365 Business

Office 365 Business Essentials

Office 365 Business Premium

Office 365 Enterprise E1

Office 365 Enterprise E3

Office 365 Enterprise E4

Office 365 Enterprise E5

Office 365 Education

Office 365 Subscription Status

Make sure your Office 365 subscription with Microsoft is active in order to enjoy all

privileges that come along with our backup services. If your account has expired,

renew it with Microsoft as soon as possible so that you can continue enjoy the Office

365 backup services provided by Ahsay.

When your account is expired, depending on your role, certain access restrictions will

be applied to your account. Refer to the URL below for more details.

Microsoft Office 365 Subscription Status

Granting Permission to Accounts for Creating Backup Set

Before the Office 365 account administrator or other accounts can create a backup set,

the administrator has to grant permission to the account(s) which are going to create

backup set. The account must be a member of the following security groups:

Discovery Management

Public Folder Management

Follow the steps below to grant permission to user account.

i. Open https://outlook.office365.com/ecp

ii. Login to the Office 365 admin center as an account administrator.

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iii. Select the permissions menu on the left, then double click on Discovery

Management or Public Folder Management on the right.

iv. You can now add users to this group. Click the + icon under the Members

section.

v. Look for the username(s) of the account that you would like to add permission

for, then click add > OK to add the corresponding user(s) to the permission

group.

vi. Click Save to confirm and exit the setting.

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Granting Permission for Application Impersonation & Mail Search

This permission allows users added under the Members section of the Discovery

Management group (refer to the previous section for setup) to back up and/or restore

user item(s) not only for their own account, but also the accounts of other users in the

same Members section. To grant permission for this feature, you have to add the

Application Impersonation & Mail Search role by following the steps below.

i. Open https://outlook.office365.com/ecp

ii. Login to the Office 365 admin center as an account administrator.

iii. Select the permissions menu on the left, then double click on Discovery

Management on the right.

iv. Click the + icon under the Role section.

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v. Select the ApplicationImpersonation&MailSearch role, then click the add

button. Click OK afterward.

vi. Click Save to confirm and exit the setting.

Granting Permission for SharePoint Global Admin

The Global Admin permission allow SharePoint account to list other account’s

Personal Site and OneDrive in the backup source tree. So before using AhsayOBM to

create backup set, please ensure the SharePoint account has already owned the

permission in order to apply AhsayOBM to back up and/or restore user item(s) not

only for their own account, but also the accounts of other users.

i. Open https://outlook.office365.com/owa to sign in Office 365 as a global admin

or SharePoint admin.

ii. Click in the upper-left and choose Admin to open the Office 365 admin

center.

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iii. In the left pane, choose Admin Centers > SharePoint.

iv. Check the box of the site collection you want to grant Global Admin and click

Owners to choose Manage Administrators.

v. Add Global Admin in the Site Collection Administrators box.

vi. Click OK to confirm.

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Restore Requirement

When restoring data of Office 365 user, the account which the data will be restored to

requires valid license(s):

Requires Exchange License

Example: Exchange Online Plan and Office 365 E3 are required when restoring

Outlook's / Public Folder's items.

Requires SharePoint License

Example: SharePoint Online Plan and Office 365 E3 are required when

restoring OneDrive's / Personal Site's items.

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Supported Services

Below are the supported services of Office 365 Backup module. It is also specified in the table

some services that are currently not yet supported by the Office 365 Backup module.

Services

Supported

?

Services

Supported

?

Outlook

✔

OneDrive

✔

SharePoint

✔

Microsoft

Teams

×

Yammer

×

Microsoft

Stream

×

Power BI

×

Microsoft

Power

Apps

×

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Below are the supported Outlook Mailbox types of Office 365 Backup.

Outlook Mailbox

Item

Supported?

Item

Supported?

Archive Mailbox

×

Distribution Group

×

Dynamic Distribution

Group

×

Equipment Mailbox

✔

Office 365 Group

×

Public Folder

✔

Public Folder Mailbox

✔

Room Mailbox

✔

Security Group

×

Shared Mailbox

✔

User Mailbox

✔

NOTE

1. For backing up Shared Mailbox on ACB, it is required to set a password to the Shared Mailbox on Office

365 portal, such that it can be logged in on ACB to create backup set

2. For backing up Public Folder, a licensed Exchange Administrator or a licensed user with Public Folder

permission is required

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Below are the items that you can backup or restore from an Outlook mailbox.

Folder Level

Item

Supported?

Item

Supported?

Tags

×

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Below are the SharePoint items that you can backup or restore from an Office 365 backup set.

SharePoint

Item

Supported?

Item

Supported?

Announcements

✔

Assets Libraries

✔

Bright Banner

✔

Calendars

✔

Contacts

✔

Custom Lists

✔

Data Connection

Libraries

✔

Discussion Boards

✔

External Lists

✔

Form Libraries

✔

General Settings

✔

1

Import Spreadsheets

✔

Issue Tracking

✔

Links

✔

Look and Feel

✔

2

Manage Site Features

✔

Newsfeed

×

Permissions and

Management

✔

3

Picture Libraries

✔

Report Libraries

✔

Site Collection

Features

✔

Site Page

✔

Survey

✔

Version History

✔

3

Wiki / Page Libraries

✔

NOTES

✔

1

For the General Settings, only the List Name can be restored.

✔

2

For the Look and Feel, only the Title can be restored.

✔

3

For the Version History and Permissions and Management, the backup and restore are

supported for OneDrive files and SharePoint documents (Document Library) only.

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Below are the SharePoint Site Collections template that you can backup or restore from an Office

365 backup set.

SharePoint Site Level Collection

Item

Supported?

Item

Supported?

Team Site

✔

Team Site (Classic

Experience)

✔

Blog

✔

Project Site

✔

Developer Site

✔

Community Site

×

Document Center

×

eDiscovery Center

×

Records Center

×

Business Intelligence

Center

×

Compliance Policy

Center

×

Enterprise Search

Center

×

Community Portal

×

Basic Search Center

×

Visio Process

Repository

×

My Site Host

✔

Publishing Portal

×

Enterprise Wiki

×

Modern Team Site

✔

Modern

Communication Site

×

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Below is the Site Column Type that you can backup or restore from an Office 365 backup set.

Item

Supported

?

Item

Supported

?

CalendarFolderType

✔

CalendarItemType

✔

ContactItemType

✔

ContactsFolderType

✔

DistributionListType

✔

FolderType

✔

MeetingCancellationMessageT

ype

✔

MeetingMessageType

✔

MeetingRequestMessageType

✔

MeetingResponseMessageT

ype

✔

MessageType

✔

PostItemType

✔

SearchFolderType

✔

TasksFolderType

✔

TaskType

✔

UserConfigurationType

×

Below are the items from the Public Folder that you can backup and restore from an Office 365

backup set.

Public Folder

Item

Supported?

Item

Supported?

Folders

✔

Files

✔

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Limitations

Exchange Online

For more detailed information on the limitations of Exchange Online, please refer to this Microsoft

article, Exchange Online Limits. These are some of the limitations that will be discussed in the

Exchange Online Limits article:

Address book

Mailbox storage

Capacity alerts

Mailbox folder

Message

Receiving and sending

Retention

Distribution group

Journal, Transport, and Inbox rule

Moderation

Exchange ActiveSync

SharePoint

1. Document Libraries, List Items and their default Column Types will be supported, excluding

customized Apps and SharePoint App Store applications.

2. Most of site lists will be supported, except for certain list types that will be skipped to restore

due to API limitation, for example is Microfeed in Classic Team Site.

3. Site logos will NOT be restored, it is suggested revisiting the site setting page and manually

add the missing images if necessary.

4. User-defined workflow templates will NOT be supported for backup and restore.

5. Recycle Bin will NOT be supported for backup and restore.

6. Most of Site level settings will NOT be restored, except for those essential to support the

successful restore of the backup items e.g. Manage Site Feature / Site Collection Feature.

7. Most of List level settings (including List view) will NOT be restored, except for those

essential to support the successful restore of backup items, e.g. item checkout settings.

Following restore, it is suggested revisiting the relevant settings if necessary. This may

affect list column ordering and visibility after restore.

8. Restoring External Data column is NOT supported, if external content type has been

deleted via SharePoint Designer.

9. Restoring of multiple Value of managed metadata column when the key name (column

name) contains space is NOT supported.

10. Restoring of list with local managed metadata column to alternate location is NOT

supported.

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11. Restoring Newsfeed items in Modern Team Site will not publish the items to Homepage

automatically, user will need to navigate to Site Content > Page Library> click on each

individual news item and “Post” the news one by one manually.

 Backup User (except for Global Administrator) may not have permission to back up

the site collection even if he/she can view it in the backup source tree. FOR EACH

site collection, the user can backup it only if he/she is assigned as a site admin of

that site collection.

 If the user is assigned as site admin of the root level site collection only, he/she

is not automatically added as site admin of other site collection under that root

level site collection (i.e. If user is to backup specific site collection under the

root, he/she has to be added as site admin of that specific site collection under

the root also).

 For site collection that can be viewed by user in the source tree which he/she is

not yet assigned as a site administrator:

o when user expand the node of that site collection, access denied error

pop up will be given.

o when user tick such site collection to backup, access denied error will

be given in the backup log.

12. For more detailed information on the limitations of SharePoint Online, please refer to this

Microsoft article, SharePoint Online Limits. These are some of the limitations that will be

discussed in the SharePoint Online article:

Limits by plan

Service limits for all plans, such as: items in lists and libraries, file size and file path

length, moving and copying across site collections, sync, versions, SharePoint groups,

managed metadata, subsites, etc.

OneDrive

1. Backup and restore of file share links will be supported for OneDrive and SharePoint

Documents only, and only for restore to the same Office 365 organization.

2. Backup and restore of all versions will be supported for OneDrive and SharePoint

Documents only, except for ”.aspx“ files.

3. For more detailed information on the limitations of OneDrive, please refer to this Microsoft

article, OneDrive Limits. These are some of the limitations that will be discussed in the

OneDrive Limits article:

File upload size which is 15GB for OneDrive

File name and path lengths

Thumbnails and previews

Number of items to be synced

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Information rights management

Differential sync

Libraries with specific columns

Windows specific limitations

Outlook

1. Online Archive Mailbox will NOT be supported for backup and restore.

2. For Outlook mail item, after using restore to original location to overwrite a mail item (and

hence id of the mail id is changed), then

 In the backup source tree of the same backup set:

o the original ticked item still use the old mail id to reference and becomes red

item.

o there is another item (with the latest mail id) created for that mail item

3. User will need to dis-select the red item and tick the mail item again in the backup source

tree in order to do the next backup properly. As per development team, the issue will not be

handled as user's selected source should not be modified by system

Restore filter feature

Restore filter using AhsayCBS User Web Console is not yet supported.

Restore to Local machine

Restore to Local Machine is not supported using AhsayCBS User Web Console. It is only available

using AhsayOBM.

Restore to Alternate location

1. Only administrator account or user account with administrative authority can restore backup

items to an alternate location.

2. If you are trying to restore item(s) from one user to an alternate location user, AhsayOBM

will restore the item(s) to their respective destination folder(s) with the same name of the

original folder(s).

Example: Item from Outlook of User-A will be restored to the Outlook of the alternate

location User-B; Item from SharePoint of User-A will be restored to the SharePoint of the

alternate location User-B.

3. Restore of item(s) in public folder to an alternate location public folder is not supported.

Example: Restore of item(s) in public folder from User-A to alternate location User-B is not

supported.

4. When restoring to alternate location, data type “Person or Group” will not be restored.

Following restore, it is suggested revisiting the relevant settings if necessary. This also

affects “Assigned To” column values of some list templates (e.g. Tasks list), and “Target

Audience” column values of some list templates (e.g. Content and Structure Reports).

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5. If you are trying to restore item(s) from several users to an alternate location user,

AhsayOBM will restore the item(s) to their respective destination folder(s) in alternate

location user with the same name of the original folder(s).

Example: Item from Outlook of User-A and User-B will be restored to the Outlook of the

alternate location User-C.

Restore to Alternate office 365 account

If you are trying to restore item(s) from multiple office 365 user account to an alternate office 365

user account, AhsayOBM can only restore one office 365 user account at a time.

Restore to Alternate Organization

1. Restoring of document library (including OneDrive) items 'Share Link to alternate

organization will trigger a warning message.

2. Skip to restore People and groups and Site permissions to alternate origination.

Restore data to a destination user which has a different language

If you are trying to restore the item to a destination user which has a different language setting than

the original user, AhsayOBM will restore item(s) to their respective destination folder based on the

translation listed below.

For folders such as ‘Calendar’ or ‘Notes’, a new folder ‘Calendar’ or ‘Notes’ will be created.

For folders in OneDrive and SharePoint, a new folder will be created.

Backup source

(English)

Action

Destination User with Chinese as default

language settings

Inbox

Merge

收件箱

Outbox

Merge

寄件匣

Sent Items

Merge

寄件備份

Deleted Items

Merge

刪除的郵件

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Drafts

Merge

草稿

Junk E-Mail

Merge

垃圾電郵

Calendar

Create new folder

Calendar

Notes

Create new folder

Notes

OneDrive Folder

Create new folder

OneDrive Folder

SharePoint Folder

Create new folder

SharePoint Folder

Restore existing documents in checked-out status

Restoring of existing documents in checked out status is supported only when the user who has

checked out the file is the same user who is performing the restore.

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Best Practices and Recommendations

The following are some best practices or recommendations we strongly recommend you follow

before you start any Office 365 backup and restore.

Temporary Directory Folder Location (For backup and restore running on

AhsayOBM only)

Temporary directory folder is used by AhsayOBM for storing backup set index files

and any incremental or differential backup files generated during a backup job. To

ensure optimal backup/restoration performance, it is recommended that the temporary

directory folder is set to a local drive with sufficient free disk space.

Performance Recommendations

Consider the following best practices for optimized performance of the backup

operations:

Enable schedule backup jobs when system activity is low to achieve the best

possible performance.

Perform test restores periodically to ensure your backup is set up and

performed properly. Performing recovery test can also help identify potential

issues or gaps in your recovery plan. It is important that you do not try to

make the test easier, as the objective of a successful test is not to

demonstrate that everything is flawless. There might be flaws identified in the

plan throughout the test and it is important to identify those flaws.

Set Backup Destination

After creating the backup set-in Run-on Client mode on AhsayCBS user web console,

please remember to login AhsayOBM to set the backup destination if you want the

backup destination to be Local/ Mapped Drive/ Removable Drive.

Backup Destination

To provide maximum data protection and flexible restore options for agent-based

backup, it is recommended to configure:

At least one offsite or cloud destination

At least one local destination for fast recovery

However, for Agentless Cloud storage there may be an impact on the backup

performance.

Login AhsayOBM

After modifying the backup schedule setting or Continuous Backup setting of the Run

on Client backup set on AhsayCBS user web console, please remember to login to

the AhsayOBM client once to synchronize the changes immediately.

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3 Login to AhsayOBM / AhsayCBS User Web

Console

Login to AhsayOBM

1. Login to the AhsayOBM application user interface. Double click the AhsayOBM desktop icon

to launch the application.

2. Enter the Login name and Password of your AhsayOBM account.

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3. Click Show advanced option to configure the Backup Server and Proxy details if

necessary.

4. Click OK to login to AhsayOBM.

5. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. If not, skip

to Step 7.

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6. Enter the passcode and click the Verify button.

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NOTE

 The Resend passcode setting may vary on the cooldown time, expiry time, consecutive invalid

passcode attempts allowed, and consecutive resend allowed. Please contact your service

provider for more details.

 To know more about the Need help logging in feature, refer to Appendix F: Setting Need help

logging in? using AhsayOBM.

7. The main menu will be displayed. This consist of the following modules: Backup, Backup

Sets, Report, Restore, Settings, and Utilities.

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Login to AhsayCBS User Web Console

1. Login to the AhsayCBS web console at

https://backup_server_hostname:port

Note: Contact your backup service provider for the URL to connect to the web console if

necessary.

Enter the Login Name and Password of your AhsayOBM account.

2. Click LOGIN afterward to login to the web console.

3. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. If not, skip

to Step 5.

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4. Enter the passcode and click Send.

NOTE

 The Resend passcode setting may vary on the cooldown time, expiry time, consecutive invalid

passcode attempts allowed, and consecutive resend allowed. Please contact your service

provider for more details.

 To know more about the Need help logging in feature, refer to Appendix G: Setting Need help

logging in? using AhsayCBS User Web Console.

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5. The main menu will be displayed. This consist of the following modules: Live Activities,

User, and Run Direct.

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4 Creating an Office 365 Backup Set

Creating a Backup Set on AhsayOBM

1. In the AhsayOBM main interface, click Backup Sets.

2. Click the “+” icon next to Add new backup set.

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3. Enter a Name for your backup set and select Office 365 Backup as the Backup set type.

Enter the user name and password of your Office 365 account, choose the region for the

account, enter the App password. Press Test to validate the account.

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NOTE

The App password is only required if the MFA status of an Office 365 account is enforced.

Enter the code sent to your device. If you want use other method of authentication, click the

link Use another method to authenticate on the lower left corner of the screen.

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Choose from the two (2) options which are Text and Call.

If Call is selected, you will receive a call from a third-party app and from there follow the

instructions to proceed with the authentication. However, if Text is selected, enter the code

sent to your device and click the Verify button to proceed.

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Test completed successfully shows when the validation is successful. Press Next to

proceed to the next step.

NOTE

The App password is only required if the MFA status of an Office 365 account is enforced.

Enter the code sent to your device. If you want use other method of authentication, click the

link Use another method to authenticate on the lower left corner of the screen.

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Choose from the two (2) options which are Text and Call.

If Call is selected, you will receive a call from a third-party app and from there follow the

instructions to proceed with the authentication. However, if Text is selected, enter the code

sent to your device and click the Verify button to proceed.

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Test completed successfully shows when the validation is successful. Press Next to

proceed to the next step.

4. In the Backup Source menu, select the desired Outlook, OneDrive, Personal Site, Public

Folders or Site Collections for backup.

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Or click I would like to choose the files to backup to choose the detailed items to backup.

Enable the Show items checkbox at the bottom left corner if you would like to choose

individual items for backup.

Below are example screen shots for the Users, Public Folders, and Site Collections.

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Users: include Outlook, OneDrive and Personal Sites

Public Folders: include public folders

Site Collections: include Personal Sites and Site Collections

5. In the Schedule menu, configure a backup schedule for backup job to run automatically at

your specified time interval. Slide the on/off button to turn on this feature, then click Add

new schedule to add a new schedule, then click Next to proceed afterward.

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6. In the Destination menu, select a backup destination where the backup data will be stored.

Click the “+” icon next to Add new storage destination / destination pool.

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NOTE

For more details on Backup Destination, refer to the following Wiki article for details:

FAQ: Frequently Asked Questions on Backup Destination

Select storage destinations.

You can choose a storage combination of the Local/Mapped drive/Removable Drive or

Cloud storage. Click OK to proceed when you are done with the settings.

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 If you have chosen the Local/Mapped Drive/Removable Drive option, click

Change to browse to a directory path where backup data will be stored, then

click Test to validate the path. Test completed successfully shows when the

validation is done.

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 If you have chosen the Cloud Storage, select from the destination storage then

click OK.

You can add multiple storage destinations. The backup data will be uploaded to all the

destinations you have selected in the order you added them. Press the icon to alter

the order. Click Next to proceed when you are done with the selection.

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7. In the Encryption window, the default Encrypt Backup Data option is enabled with an

encryption key preset by the system which provides the most secure protection.

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You can choose from one of the following three Encryption Type options:

 Default – an encryption key with 44 alpha numeric characters will be randomly

generated by the system

 User password – the encryption key will be the same as the login password of

your AhsayOBM at the time when this backup set is created. Please be

reminded that if you change the AhsayOBM login password later, the encryption

keys of the backup sets previously created with this encryption type will remain

unchanged.

 Custom – you can customize your encryption key, where you can set your own

algorithm, encryption key, method and key length.

NOTE

For best practice on managing your encryption key, refer to the following Wiki article.

FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB?

Click Next when you are done setting.

8. If you have enabled the Encryption Key feature in the previous step, the following pop-up

window shows, no matter which encryption type you have selected.

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The pop-up window has the following three options to choose from:

 Unmask encryption key – The encryption key is masked by default. Click this

option to show the encryption key.

 Copy to clipboard – Click to copy the encryption key, then you can paste it in

another location of your choice.

 Confirm – Click to exit this pop-up window and proceed to the next step.

9. If you have enabled the scheduled backup option, you will be prompted to enter the User

Name and Password of the Windows account that will be running the backup.

Click Next to create the backup set.

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10.The following screen is displayed when the new Office 365 backup set is created

successfully.

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Create a Backup Set on AhsayCBS User Web Console

1. Log in to the User Web Console according to the instructions in Login to AhsayCBS User

Web Console.

2. Click the User icon on the User Web Console landing page.

3. On the Backup Set menu, click the + icon highlighted to create a bcakup set.

4. Select the type as Office 365 Backup, then name the backup set

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5. On the same menu under Run on, select Server to create a run on server (agentless

backup) backup set or Client to create a run on client (agent-based backup) backup set.

Server - If you choose to run the backup set on the CBS server, you won’t be able

to back up, restore or manage your backups on the AhsayOBM once the backup set

is created.

Client - If you choose to run the backup set on the AhsayOBM, you won’t be able to

back up, restore or manage your backups on the AhsayCBS Web Management

Console once the backup is created.

The Platform drop down box will appear once you select the Run on Client. Select

the correct operating system from the drop down box. There are three (3) choices

which are Windows, Mac, or Linux. Default is Windows.

NOTES

 This setting CANNOT be altered once the backup set is created. If you wish to change the

backup method later, you will have to create a new backup set and start over the configurations

again.

 For backup sets created in Run on Server backup type, the backup destination is restricted to

AhsayCBS by default and cannot be altered. If you wish to back up to other destinations, backup

sets should be created in Run on Client backup type instead.

6. Enter the user name and password of your Office 365 account, choose the region for the

account, enter the App password. Press Test to validate the account.

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NOTE

The App password is only required if the MFA status of an Office 365 account is enforced.

7. Enter the code sent to your device. If you want use other method of authentication, click the

link Use another method to authenticate on the lower left corner of the screen.

8. Choose from the two (2) options which are Text and Call.

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9. If Call is selected, you will receive a call from a third-party app and from there follow the

instructions to proceed with the authentication. However, if Text is selected, enter the code

sent to your device and click the button to proceed.

10. Test completed successfully shows when the validation is successful. Press Next to

proceed to the next step.

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11. Select the Backup Source in this menu. Select the desired Outlook, OneDrive, Personal

Site, Public Folders or Site Collections for backup. Check the box will back up all, i.e. check

the box of Outlook will back up the mailboxes of all the users.

Or click I would like to choose the files to backup to choose the detailed files to backup.

Users: include Outlook, OneDrive and Personal Sites

Public Folders: include public folder

Site Collections: include personal site and site collection

Press at the bottom right corner to proceed when you are done with the selection.

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You also have an option if you want to view the Advanced Backup Source screen by

Explorer or Table.

This is the Explorer view:

This is the Table view:

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12. Press at the bottom right corner to continue.

13. If you would like the backup set to run at a specified time interval of your choice, turn this

feature on by sliding the on/off switch in the Schedule menu.

Click the button to add a schedule.

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If you choose to turn this feature on, you may configure the following items.

 Name of the scheduled backup

 Backup schedule type

 Backup start time

 Run Retention Policy after backup

Click at the bottom right corner to confirm the backup schedule once you finish setting.

14. This step is only for user who has chosen to Run the backup set on Client in step 5.

If you have chosen to Run on Server, the backup destination is preset to the AhsayCBS or

Predefined Destination.

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You can choose one backup destination and skip to step 12.

If you have chosen to Run the backup set on Client.

To define the backup destination, there are two options:

In this menu, you can choose the Predefined Destination set by your backup service

provider. Click to display the available destinations. Mark the checkbox of your

desired destination.

Click at the bottom right corner to confirm your selection.

If you would like to choose other backup destination other than the Predefined

Destination, proceed to the next step without making any setting here. You will have

to complete this backup set creation first, then log in to the AhsayOBM and

configure the backup destination from there. For further details, refer to Appendix A

Setting Backup Destination on AhsayOBM for Backup Created on User Web

Console.

Press at the bottom right corner to proceed when you are done with the setting.

15. By default, the Encrypt Backup Data option is enabled with the Encryption Type preset as

Default which provides the most secure protection.

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You can choose from one of the following three Encryption Type options:

 Default (Machine Generated Random) – an encryption key with 44 alpha

numeric characters will be randomly generated by the system

 User password – the encryption key will be the same as the login password of

your AhsayOBM at the time when this backup set is created. Please be reminded

that if you change the AhsayOBM login password later, the encryption keys of the

backup sets previously created with this encryption type will remain unchanged.

 Custom – you can customize your encryption key, where you can set your own

algorithm, encryption key, method and key length.

NOTE:

For best practice on managing your encryption key, refer to the following Wiki article:

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FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB?

Click at the bottom right corner to confirm the backup schedule once you finish

setting.

16. Click at the bottom right corner to confirm creating this backup set.

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5 Overview of Office 365 Backup Process

The following steps are performed during an Office 365 backup job on Run on Server and Run on

Client.

5.1 Run on Server Office 365 Backup

For an overview of the detailed process for Steps 2, 3 and 8, please refer to A, B and C.

A

B

C

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5.2 Run on Client Office 365 Backup

For an overview of the detailed process for Steps 3, 5 and 10, please refer to D, E and F.

D

E

F

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6 Running Backup Job

Start a Manual Backup in AhsayOBM

1. Login to AhsayOBM according to the instructions in Login to AhsayOBM.

2. Click the Backup icon on the main interface of AhsayOBM.

3. Backup sets can be sorted by Name or by Creation Time. By default, it is sorted by Name.

Select the backup set which you would like to start a backup for. In case you want to modify

the In-File Delta type, Destinations and Retention Policy settings, click Show advanced

option.

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4. If you would like to modify the In-File Delta type, Destinations and Retention Policy Settings,

click Show advanced option.

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5. Click Backup to start the backup and wait until the backup is finished.

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3. Check the log of your backup by clicking this icon . It will show you the log of your backup

with corresponding date and time.

To view the report, go to the Report > Backup

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In this Backup Report screen, you can see the backup set with corresponding destination,

completion date and time, and status.

Click the backup report and the summary of the backup will be displayed. You can also

click the View Log, this will redirect you to the log summary of your backup.

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You can also search for backup reports from a specific period of date. For

example, we have the From date which is, 01 Mar 2019 and the To date

which is, 18 Mar 2019. Then click the Go button to generate the available

reports.

If this is a valid range of dates then backup reports will be displayed unless

there were no backup running on the specified dates. A message of No

records found will also be displayed.

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Start a Manual Backup on the AhsayCBS User Web Console

1. Log in to the User Web Console according to the instructions in Login to User Web Console.

2. Click on the User icon.

3. Under the Backup Set > Manage Backup Set menu, you should see the backup set you

have created.

4. Click the drop-down menu on the backup set that you would like to start a backup for. Select

Backup and then click Run.

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5. Modify the In-file Delta type and Rentention Policy settings if necessary.

6. Click at the bottom right corner to start the backup.

7. You will see the status showing Backup is Running when the backup is in progress.

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8. If you want to monitor the backup status, you need to go to Live Activities to watch the

process.

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7 Restoring Office 365 Backup Set

Prior performing the restoration, it is best to be knowledgeable on the options of AhsayOBM can

offer. Below are brief descriptions of the said features for you to be familiarize with and utilize each

function. After this quick walkthrough you will see the step-by-step instructions with corresponding

screen shots on how to restore your data using the following options below.

For Office 365, you can restore items from,

Users

This is composed of data from Outlook, OneDrive, and Personal Site.

Site Collections

This is composed of one Top-level site, Subsites, and Public Folders.

Those items can be restored to,

Local Machine

Restore your data to your local computer where the AhsayOBM is running.

Note: This option only applies to restore of items such as files, images, videos, music

and more from OneDrive and not items from Outlook mailbox.

Original Location

Restore your data to the original Office 365 account.

Alternate Location

Restore your data to an alternate location, another O365 user account on the same

365 domain. Alternate location depends on source of the items. It can be from Users

or Site Collections.

Example #1:

Restore Items from Users

Office 365 Account: TestAccountABC@onecompany

Users: TestUserAccount01@onecompany

TestUserAccount02@onecompany

TestUserAccount03@onecompany

TestUserAccount04@onecompany

TestUserAccount05@onecompany

Explanation:

For the example above, we have the TestAccountABC@onecompany as our Office

365 account. For the alternate location, a dropdown list will be available and from

there you can choose from the following Office 365 accounts:

o TestUserAccount01@onecompany

o TestUserAccount02@onecompany

o TestUserAccount03@onecompany

o TestUserAccount04@onecompany

o TestUserAccount05@onecompany

Example #2:

Restore Items from Site Collections

Office 365 Account: SampleAccountXYZ@twosquaretower

Site Collection / Site: blackbox.sharepoint.com/sites/EmptySite1

blackbox.sharepoint.com/sites/EmptySite2

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blackbox.sharepoint.com/sites/EmptySite3

blackbox.sharepoint.com/sites/EmptySite4

blackbox.sharepoint.com/sites/EmptySite5

Explanation:

For the example above, we have the SampleAccountXYZ@twosquaretower as our

Office 365 account. For the alternate location, a dropdown list will be available and

from there you can choose from the following Site Collections / Sites:

o blackbox.sharepoint.com/sites/EmptySite1

o blackbox.sharepoint.com/sites/EmptySite2

o blackbox.sharepoint.com/sites/EmptySite3

o blackbox.sharepoint.com/sites/EmptySite4

o blackbox.sharepoint.com/sites/EmptySite5

Alternate Office 365 Account

Last but not the least, you can restore your data to an alternate Office 365 account

that has a different domain.

Example:

Original Office 365 Account: TestAccountABC@onecompany

Alternate Office 365 Account: SampleAccountXYZ@twosquaretower

Explanation:

As you can see on the above example, we have two (2) Office 365 accounts with

different domain. The Original Office 365 account is what we used as the source of

our backup and can also use as the original location for restoration. For the alternate

Office 365 account, we need to use another Office 365 account that has a different

domain.

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Restore Backup with AhsayOBM

1. Login to AhsayOBM according to the instructions in Login to AhsayOBM.

2. Click the Restore icon on the main interface of AhsayOBM.

3. Select the backup set that you would like to restore.

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4. Select the backup destination that you would like to restore backed-up items to. In our

screenshot below, we have three (3) options namely, AhsayCBS, GoogleDrive-1, and

Local-1.

5. Select to restore from Users or Site Collections. Click Next to continue.

From Users

For the backup data from Users

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Select the item(s) you would like to restore. You can also choose to restore

backed up file from a specific backup job of your choice using the Select what

to restore drop-down menu at the top. Click Next to proceed when you are

done with the selection.

Select the destination you would like the mail objects to be restored.

Local machine

Tick the Restore to local computer checkbox and click Next to proceed.

Click the Browse button to select a path on where you want the items to

be restored on your local computer. Make sure it has enough space to

accommodate your restoration.

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Also click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click Next to proceed.

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Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

Restore is completed. Click the to show the log of the restoration.

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To check if the files from OneDrive are fully restored in the location

machine on the selected directory which is

C:\Users\Administrator\Documents, go to the Documents folder. There

should be an available Office 365 folder.

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Open the Office 365 folder and you will see a User folder. This includes

the selected Office 365 user account which is

carven.tsang@cloudbacko.biz and when you open the Office 365 user

account folder, you will see the OneDrive folder.

Click the OneDrive folder and you will see the TestFiles folder.

Inside the TestFiles folder are files we have restored from OneDrive. This

includes Images, Microsoft Excel. Microsoft Word, PowerPoint

Presentations, and Text.

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Here is a preview of one of restored files from OneDrive.

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Original location

Select the item(s) you would like to restore. You can also choose to

restore backed up file from a specific backup job of your choice using the

Select what to restore drop-down menu at the top. Click Next to proceed

when you are done with the selection

Choose from the following three (3) options on where you want your items

to be restored. Select the Original location.

Also click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

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By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click Next to proceed.

Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

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Restore is completed. Click the to show the log of the restoration.

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To check if the mails from Outlook and files from OneDrive are fully

restored in the original location, login and check the files in Outlook and

OneDrive. As you can see on our example screen shot below, Carven

Tsang is logged in and the Inbox from Outlook and TestFiles folder from

OneDrive are available.

Open the TestFiles folder to check if the files are completely restored.

Here is a preview of one of the restored files from OneDrive.

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Alternate location

Select the item(s) you would like to restore. You can also choose to restore

backed up file from a specific backup job of your choice using the Select

what to restore drop-down menu at the top. Click Next to proceed when

you are done with the selection

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate location.

Also click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

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By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click Next to proceed.

Select an Office 365 user account on which the data will be restored. Click

on the dropdown arrow to view the available Office 365 user accounts.

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Click Next to proceed.

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Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration.

Restore is completed. Click the to show the log of the restoration.

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To check if the mails from Outlook and files from OneDrive are fully

restored in the original location, login and check the files in Outlook and

OneDrive. As you can see on our example screen shot below, CSV-Ivyr is

logged in and the Inbox from Outlook and TestFiles folder from OneDrive

are available.

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Here is a preview of one of restored files from OneDrive.

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Alternate Office 365 Account

Select the item(s) you would like to restore. You can also choose to

restore backed up file from a specific backup job of your choice using the

Select what to restore drop-down menu at the top. Click Next to proceed

when you are done with the selection

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate Office 365 Account.

Input the Username, Password, App password, and choose the region for

the other Office 365 account.

If the MFA of an alternate Office 365 account is enabled, then you are

required to input the App password. Otherwise, restoration will not be able

to proceed as it is mandatory.

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Choose from the following Region:

Also, click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

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By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Test completed successfully shows when the validation is successful,

then click Next to continue.

Click Next to proceed.

Select an Office 365 user account on which the data will be restored. Click

on the dropdown arrow to view the available Office 365 user accounts.

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Click Next to proceed.

Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

Restore is completed. Click the to show the log of the restoration.

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To check if the mails from Outlook and files from OneDrive are fully

restored in the original location, login and check the files in Outlook and

OneDrive. As you can see on our example screen shot below, Ronnie

Chan is logged in and the Inbox from Outlook and TestFiles folder from

OneDrive are available.

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Here is a preview of one of restored files from OneDrive.

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From Site Collections

Select the item(s) you would like to restore. You can also choose to restore

backed up file from a specific backup job of your choice using the Select what

to restore drop-down menu at the top. Click Next to proceed when you are

done with the selection.

Select the destination you would like the mail objects to be restored.

Local machine

Tick the Restore to local computer checkbox and click Next to proceed.

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Click the Browse button to select a path on where you want the items to

be restored on your local computer. Make sure it has enough space to

accommodate your restoration.

Also, click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

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Click Next to proceed.

Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

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Restore is completed. Click the to show the log of the restoration.

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To check if the files from the Site Collections are fully restored in the

location machine on the selected directory which is

C:\Users\Administrator\Documents, go to the Documents folder. There

should be an available Office 365 folder.

Open the Office 365 folder and you will see a Site Collections folder. This

includes the selected SharePoint site which is the ahsay.sharepoint.com.

Open the folder and you will see the sites, list and libraries, and subsites.

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Original location

Select the item(s) you would like to restore. You can also choose to

restore backed up file from a specific backup job of your choice using the

Select what to restore drop-down menu at the top. Click Next to proceed

when you are done with the selection.

Choose from the following three (3) options on where you want your items

to be restored. Select the Original location.

Select a Mode.

o Overwrite when exist

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If the data that you will be restoring is already available in the Office

365 account, then you have a choice to still overwrite the existing

data.

o Skip when exist

If the data you will be restoring is already available in the Office 365

account, then you have a choice to skip and move to the next one.

Click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

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Click Next to proceed.

Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

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Restore is completed. Click the to show the log of the restoration.

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To check if the selected site from Site Collections is fully restored, login and

check the SharePoint. As you can see on our example screen shot below,

Carven Tsang is logged in and the ahsay.sharepoint.com/sites/test is

completely restored.

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Alternate Location

Select the item(s) you would like to restore. You can also choose to

restore backed up file from a specific backup job of your choice using the

Select what to restore drop-down menu at the top. Click Next to proceed

when you are done with the selection

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate location.

Select a Mode.

o Overwrite when exist

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If the data that you will be restoring is already available in the

alternate location in the Office 365 account, then you have a choice

to still overwrite the existing data.

o Skip when exist

If the data you will be restoring is already available in the alternate

location in the Office 365 account, then you have a choice to skip

and move to the next one.

Click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

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Click Next to proceed.

Click Change to select an alternate Site Collection / Site on which the data

will be restored. Click on the dropdown arrow to view the available Sites.

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Click Next to proceed.

Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

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Restore is completed. Click the to show the log of the restoration.

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To check if the selected site from Site Collections is fully restored, login

and check the SharePoint. As you can see on our example screen shot

below, Carven Tsang is logged in and the contents in

ahsay.sharepoint.com/sites/test is completely restored in

ahsay.sharepoint.com/sites/EmptySite1.

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Alternate Office 365 Account

Select the item(s) you would like to restore. You can also choose to

restore backed up file from a specific backup job of your choice using the

Select what to restore drop-down menu at the top. Click Next to proceed

when you are done with the selection.

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate Office 365 Account.

Input the Username, Password, App password, and choose the region for

the other Office 365 account.

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Select a Mode.

o Overwrite when exist

If the data that you will be restoring is already available in the

alternate Office 365 account, then you have a choice to still

overwrite the existing data.

o Skip when exist

If the data you will be restoring is already available in the alternate

Office 365 account, then you have a choice to skip and move to the

next one.

Click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

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Click Next to proceed.

Test completed successfully shows when the validation is successful,

then click Next to continue.

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Click Change to select an alternate Site Collection / Site on which the data

will be restored. Click on the dropdown arrow to view the available Sites.

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Click Next to proceed.

Select the temporary directory for storing temporary files, such as delta

files when they are being merged, click Restore to start the restoration

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Restore is completed. Click the to show the log of the restoration.

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To check if the selected site from Site Collections is fully restored, login

and check the SharePoint. As you can see on our example screen shot

below, Ronnie Chan is logged in and the ahsay.sharepoint.com/sites/test

is completely restored in another Office 365 account.

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Restore Backup with AhsayCBS User Web Console

1. Log in to the User Web Console according to the instructions in Login to User Web Console.

2. Click on the User icon.

3. You should see the backup set you would like to restore under Backup Set > Manage

Backup Set. Click on the drop-down menu on the backup set you would like to restore, then

select Restore and click Run.

4. Choose where the items to be restored from. Select to restore from Users or Site

Collections. Click Next to continue.

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From Users

For the backup data from Users

Select the item(s) you would like to restore. You can also choose to restore

backed up file from a specific backup job of your choice using the Select what

to restore drop-down menu at the top. Click Next to proceed when you are

done with the selection.

Select the destination you would like the mail objects to be restored.

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Original location

Choose from the following three (3) options on where you want your items

to be restored. Select the Original location.

Also click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click to start the restoration.

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Alternate location

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate location.

Also click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click to start the restoration.

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Alternate Office 365 Account

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate Office 365 Account.

Input the Username and Password and choose the region for the other

Office 365 account.

If the MFA of an alternate Office 365 account is enabled, then you are

required to input the App password. Otherwise, restoration will not be able

to proceed as it is mandatory.

Choose from the following Region:

Also, click the Show advanced option to configure other restore settings.

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Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Press Test to validate the account. An alert message with OK message will

show when the validation is successful, then click OK to continue.

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Click to start the restoration.

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From Site Collections

Select the item(s) you would like to restore. You can also choose to restore

backed up file from a specific backup job of your choice using the Select what

to restore drop-down menu at the top. Click Next to proceed when you are

done with the selection.

Select the destination you would like the mail objects to be restored.

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Original location

Choose from the following three (3) options on where you want your items

to be restored. Select the Original location.

Select a Mode.

o Overwrite when exist

If the data that you will be restoring is already available in the

Office 365 account, then you have a choice to still overwrite the

existing data.

o Skip when exist

If the data you will be restoring is already available in the Office

365 account, then you have a choice to skip and move to the

next one.

Click the Show advanced option to configure other restore settings.

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Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click to proceed.

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Alternate Location

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate location.

Select a Mode.

o Overwrite when exist

If the data that you will be restoring is already available in the

alternate location in the Office 365 account, then you have a

choice to still overwrite the existing data.

o Skip when exist

If the data you will be restoring is already available in the alternate

location in the Office 365 account, then you have a choice to skip

and move to the next one.

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Click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Click Next to proceed.

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Click Change to select an alternate Site Collection / Site on which the data

will be restored. Click on the dropdown arrow to view the available Sites.

Click to proceed.

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Alternate Office 365 Account

Choose from the following three (3) options on where you want your items

to be restored. Select the Alternate Office 365 Account.

Input the Username and Password and choose the region for the other

Office 365 account.

Choose from the following Region:

Select a Mode.

o Overwrite when exist

If the data that you will be restoring is already available in the

alternate Office 365 account, then you have a choice to still

overwrite the existing data.

o Skip when exist

If the data you will be restoring is already available in the alternate

Office 365 account, then you have a choice to skip and move to

the next one.

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Click the Show advanced option to configure other restore settings.

Verify checksum of in-file delta files during restore

By enabling this option, the checksum of in-file delta files will be verified during the

restore process. This will check the data for errors during the restore process and

create a data summary of the in-file delta files which will be included in the report.

Press Test to validate the account. An alert message with OK message

will show when the validation is successful, then click OK to continue.

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Click Change to select an alternate Site Collection / Site on which the data

will be restored. Click on the dropdown arrow to view the available Sites.

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Click to proceed.

5. You will see the status showing Restore is Running when the restore is in progress.

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6. If you want to monitor the backup status, you need to go to Live Activities to watch the

process.

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Restore Filter with AhsayOBM

This search feature allows you to search directories, files, folders, and mails. For Office 365, these

items can be search from Users and Site Collections.

For Users, you can search Files, Folders, and Mails.

For Site Collections, you can search Directories and Files.

To make it more flexible, the search feature offers filtering. You can add additional pattern upon

searching. Pattern includes the following criteria:

Contains

These are Directories, Files, Folders, and Mails with the name containing the specific

letter or word.

Exact

These are Directories, Files, Folders, and Mails with the exact or accurate name.

Start With

These are Directories, Files, Folders, and Mails with the name starting with a specific

letter or word.

Ends With

These are Directories, Files, Folders, and Mails with the name ending with a specific

letter or word.

It also has the Match Case function, which serves as an additional accuracy when searching for

any specific directories, files, folders, and mails.

For more detailed examples using the restore filter on AhsayOBM, refer to Appendix D: Example

Scenarios for Restore Filter using AhsayOBM.

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1. Login to AhsayOBM according to the instructions in Login to AhsayOBM.

2. Click the Restore icon on the main interface of AhsayOBM.

3. Select the backup set the you would like to restore.

4. Select the backup destination that you would like to restore backed-up items to.

5. Select to restore from Users or Site Collections. Click Next to continue.

From Users

Select the item(s) you would like to restore. You can also choose to restore backed-

up file from a specific backup job of your choice using the Select what to restore

drop-down menu at the top. Click Next to proceed.

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Click the Search located below the Restore to local computer checkbox.

Change the path if you want to restore items from other location. Click the Change

button then click OK to proceed.

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If you are going to search for specific mails, then click the Outlook to expand for

more selection. In our example below, Inbox of carven.tsang@cloudbacko.biz is

selected.

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OR

If you are going to search for specific files and/or folders, then click the OneDrive to

expand for more selection. In our example below, testBigFile-backup folder in

OneDrive is selected.

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Tick the Search subfolders checkbox if you want to include available subfolders

upon searching.

Select from the following kind of files you want to search.

 Files and Folders

 Files only

 Folders only

 Mail – Subject

 Mail – From

 Mail – To

 Mail – CC

 Mail – BCC

 Mail – Received Date

 Mail – Sent Date

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Select from the following type of filtering you want to search.

 Contains

 Exact

 Starts With

 Ends With

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Enter a pattern you want and Tick the Match Case checkbox if you want to

accurately search for a specific file.

Click the Search button and the result will be displayed.

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Check all the items or check a specific mail that you want and click OK to proceed

and you will return to the restore main screen.

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From Site Collections

Select the item(s) you would like to restore. You can also choose to restore backed-

up file from a specific backup job of your choice using the Select what to restore

drop-down menu at the top. Click Next to proceed.

Click the Search located below the Restore to local computer checkbox.

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Change the path if you want to restore items from other location. Click the Change

button then click OK to proceed.

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Tick the Search subfolders checkbox check if you want to include available

subfolders upon searching.

Select from the following kind of files you want to search.

 Files and Directories

 Files Only

 Directories Only

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Select from the following type of filtering you want to search.

 Contains

 Exact

 Starts With

 Ends With

Enter a pattern you want and Tick the Match Case checkbox if you want to

accurately search for a specific file.

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Click the Search button and the result will be displayed.

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Click OK to proceed.

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Appendix

Appendix A: Setting Backup Destination on AhsayOBM for

Backup Set Created on User Web Console

You need to read the instructions below only if you:

 Have created a backup set on AhsayCBS User Web Console; AND

 Selected the backup set to Run on Client; AND

 Have not selected any Predefined Destination in the backup creation process on the User

Web Console

-OR-

 Have selected a Predefined Destination in the backup creation process on User Web

Console but wish to add additional backup destination other than the predefined destination

1. Log in to AhsayOBM according to the instructions in Login to AhsayOBM.

2. In the AhsayOBM main interface, click Backup Sets.

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3. Click the backup set which you wish to add backup destination to.

4. Click the Destination menu on the left side, then click the Add button on the right to add

backup destination.

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5. Select storage destinations.

You can choose a storage combination of the Local/Mapped drive/Removable Drive or

Cloud storage. Click OK to proceed when you are done with the settings.

 If you have chosen the Local/Mapped Drive/Removable Drive option, click

Change to browse to a directory path where backup data will be stored, then

click Test to validate the path. Test completed successfully shows when the

validation is done.

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 If you have chosen the Cloud Storage, select from the destination storage then

click OK.

You can add multiple storage destinations. The backup data will be uploaded to all the

destinations you have selected in the order you added them. Press the icon to alter

the order. Click Next to proceed when you are done with the selection.

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Appendix B: Example Scenarios for Office 365 License

Requirement and Usage

Scenario No. 1: Backing up Office 365 user accounts in multiple backup sets

The required Office 365 licenses are calculated by the number of Office 365 user accounts that you

want to backup.

Example No. 1: To back up one (1) Office 365 user account on multiple backup sets, only

one Office 365 license is needed.

Backup Set Name

Office 365 User Account

Backup Set A

user01@company-office365.com

Backup Set B

user01@company-office365.com

Backup Set C

user01@company-office365.com

Example No. 2: To back up two (2) Office 365 user accounts on multiple backup sets, two

Office 365 licenses are needed.

Backup Set Name

Office 365 User Account

user01@company-office365.com

Backup Set A

user02@company-office365.com

Backup Set B

user01@company-office365.com

Backup Set C

user02@company-office365.com

Example No. 3: To back up three (3) Office 365 user accounts on multiple backup sets, two

Office 365 licenses are needed.

Backup Set Name

Office 365 User Account

user01@company-office365.com

user02@company-office365.com

Backup Set A

user03@company-office365.com

user01@company-office365.com

Backup Set B

user02@company-office365.com

Backup Set C

user03@company-office365.com

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Scenario No. 2: Backing up SharePoint Sites under Site collections in multiple backup sets.

The required Office 365 license is only one.

Example No. 1: To back up one (1) SharePoint site under Site Collection, only one Office

365 license is needed.

Backup Set Name

SharePoint Site

Backup Set A

companyoffice365.sharepoint.com/user01

Backup Set B

companyoffice365.sharepoint.com/user01

Backup Set C

companyoffice365.sharepoint.com/user01

Example No. 2: To back up one (1) or two (2) SharePoint sites under Site Collection, only

one Office 365 license is needed.

Backup Set Name

SharePoint Site

companyoffice365.sharepoint.com/user01

Backup Set A

companyoffice365.sharepoint.com/user02

Backup Set B

companyoffice365.sharepoint.com/user01

Backup Set C

companyoffice365.sharepoint.com/user02

Example No. 3: To back up three (3) or more SharePoint sites under Site Collection, only

one Office 365 license is needed.

Backup Set Name

SharePoint Site

companyoffice365.sharepoint.com/user01

companyoffice365.sharepoint.com/user02

Backup Set A

companyoffice365.sharepoint.com/user03

Backup Set B

companyoffice365.sharepoint.com/user01

companyoffice365.sharepoint.com/user02

Backup Set C

companyoffice365.sharepoint.com/user03

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Scenario No. 3: Backing up files and/or folders under Public Folder in multiple backup sets.

The required Office 365 license is only one.

Example No. 1: To back up files and/or folders under Public Folder, only one (1) Office 365

license is needed.

Backup Set Name

Files and/or Folders

Backup Set A

Folder01

o microsfotword01.docx

o powerpointpresentation01.pptx

o spreadsheet01.xls

o notepad01.txt

o picture01.jpg

o picture02.jpg

Folder01

o microsfotword01.docx

o powerpointpresentation01.pptx

o spreadsheet01.xls

o notepad01.txt

o picture01.jpg

o picture02.jpg

Folder02

Backup Set B

Folder03

Folder01

o microsfotword01.docx

o powerpointpresentation01.pptx

o spreadsheet01.xls

o notepad01.txt

o picture01.jpg

o picture02.jpg

Folder02

Backup Set C

Folder03

o microsfotword02.docx

o powerpointpresentation02.pptx

o spreadsheet02.xls

o notepad02txt

o picture05.jpg

o picture06.jpg

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Scenario No. 4: Backing up Office 365 User Accounts, files and/or folders under Public

Folder, and SharePoint sites under Site Collections in multiple backup sets.

The required Office 365 license will depend on the number of unique Office 365 accounts.

Example No. 1: To back up one (1) Office 365 user account, files and/or folders under

Public Folder, and SharePoint sites under Site Collections on multiple backup sets, three (3)

Office 365 licenses are needed.

Backup Set Name

Office 365 User Account, SharePoint

Site, and Files and/or Folders

Backup Set A

user01@company-office365.com

user02@company-office365.com

companyoffice365.sharepoint.com/user01

Backup Set B

companyoffice365.sharepoint.com/user02

user01@company-office365.com

user02@company-office365.com

Backup Set C

Folder01

o microsfotword01.docx

o powerpointpresentation01.pptx

o spreadsheet01.xls

o notepad01.txt

o picture01.jpg

o picture02.jpg

user01@company-office365.com

user02@company-office365.com

user03@company-office365.com

Folder01

o microsfotword01.docx

o powerpointpresentation01.pptx

o spreadsheet01.xls

o notepad01.txt

o picture01.jpg

o picture02.jpg

companyoffice365.sharepoint.com/user01

Backup Set D

companyoffice365.sharepoint.com/user02

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Appendix C: Example Setting for Java Heap Size

These are some examples for better appreciation with formula for calculating the required memory:

Example No. 1: Backup set with 20 SharePoint Sites and 50 OneDrive Accounts

SharePoint Sites – 20 x 150MB = 3000 MB / 3 GB

OneDrive Accounts – 50 x 100MB = 5000 MB / 5 GB

Total = 3000 MB / 3 GB + 5000 MB / 5 GB = 8000 MB / 8 GB

In this example, we first computed for the memory needed for the SharePoint Sites and

OneDrive Accounts which are 3000 MB / 3 GB and 5000 MB / 5 GB respectively. Then we

added those two and came up with 8000 MB / 8 GB. This is the total Java heap size setting

of the AhsayOBM client should set.

Example No 2: Backup set with 80 Site Collections and 100 OneDrive Accounts

Site Collections – 80 x 150MB = 12000 MB / 12 GB

OneDrive Accounts – 100 x 100MB = 10000 MB / 10 GB

Total = 12000 MB / 12 GB + 10000 MB / 10 GB = 22000 MB / 22 GB

In this example, we first computed for the memory needed for the Site Collections and

OneDrive Accounts which are 12000 MB / 12 GB and 10000 MB / 10 GB respectively. Then

we added those two and came up with 22000 MB / 22 GB. This is the total Java heap size

setting of the AhsayOBM client should set.

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Appendix D: Example Scenarios for Restore Filter using

AhsayOBM

Scenarios No. 1: Items from Users

Example No. 1: Restore filter setting from an Office 365 user account’s outlook inbox

Location:

Office 365/carven.tsang@clouddbacko.biz/Outlook/Inbox

Search subfolders:

True

Kind:

Mail – Subject

Type:

Contains

Pattern:

Office 365 changes

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM.

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Explanation:

All mails under Office 365/Users/carven.tsang@cloudbacko.biz/Outlook/Inbox that has a

subject and contains ‘Office 365 changes’ with match case set to true will be included upon

performing search.

As you can see on the screen shot above, the result panel contains the Name of the mail,

Directory of the mails which are indicated In-Folder column, Size of each mails, and Date

Modified.

The restore filter setting includes the Search subfolder and Match case set to true. Meaning,

the filter will include all available subfolders in the Outlook Inbox upon searching. And it will

strictly search only the specified pattern and case which is the ‘Office 365 changes’.

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Example No. 2: Restore filter setting from an Office 365 user account’s OneDrive

Location:

Office 365/carven.tsang@clouddbacko.biz/OneDrive

Search subfolders:

True

Kind:

Files and Folders

Type:

Exact

Pattern:

testBigFile-backup

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM

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Explanation:

All files and folders under Office 365/Users/carven.tsang@cloudbacko.biz/OneDrive that has

the exact pattern of ‘testBigFile-backup’ with match case set to true will be included upon

performing search.

As you can see on the screen shot above, the result panel contains the Name of the mail,

Directory of the mails which are indicated In-Folder column, Size of each mails, and Date

Modified.

The restore filter setting includes the Search subfolder and Match case set to true. Meaning,

the filter will include all available subfolders in OneDrive upon searching. And it will strictly

search only the specified pattern and case which is the ‘testBigFile-backup’.

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Example No. 3: Restore filter setting from an Office 365 user account’s personal site

Location:

Office 365/carven.tsang@clouddbacko.biz/Personal Site

Search subfolders:

True

Kind:

Files and Folders

Type:

contains

Pattern:

ppp

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM

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Explanation:

All personal site under Office 365/Personal Site that has the pattern that contains with ‘ppp’

with match case set to true will be included upon performing search.

As you can see on the screen shot above, the result panel contains the Name of the mail,

Directory of the mails which are indicated In-Folder column, Size of each mails, and Date

Modified.

The restore filter setting includes the Search subfolder and Match case set to true. Meaning,

the filter will include all available subfolders in Personal Site upon searching. And it will

strictly search only the specified pattern and case which starts with ‘ppp’.

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Scenarios No. 2: Items from Site Collections

Example No. 1: Restore filter setting from Site Collections

Location:

Office 365/Site Collections

Search subfolders:

True

Kind:

Files and Directories

Type:

Starts With

Pattern:

A

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM.

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Explanation:

All SharePoint sites under Office 365/Site Collections that has the pattern that starts with ‘A’

with match case set to true will be included upon performing search.

As you can see on the screen shot above, the result panel contains the Name of the mail,

Directory of the mails which are indicated In-Folder column, Size of each mails, and Date

Modified.

The restore filter setting includes the Search subfolder and Match case set to true. Meaning,

the filter will include all available subfolders in Site Collections upon searching. And it will

strictly search only the specified pattern and case which starts with ‘A’.

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Example No. 2: Restore filter setting from Public Folders

Location:

Office 365/Public Folders

Search subfolders:

True

Kind:

Files and Folders

Type:

Ends With

Pattern:

t

Match Case:

True

Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM.

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Explanation:

All files and folders under Office 365/Public Folders that has the pattern that ends with ‘t’

with match case set to true will be included upon performing search.

As you can see on the screen shot above, the result panel contains the Name of the mail,

Directory of the mails which are indicated In-Folder column, Size of each mails, and Date

Modified.

The restore filter setting includes the Search subfolder and Match case set to true. Meaning,

the filter will include all available subfolders in Public Folder upon searching. And it will

strictly search only the specified pattern and case which ends with ‘t’.

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Appendix E: Setting Multi-Factor Authentication (MFA) in

Microsoft 365 Admin Center

What is a Multi-Factor Authentication (MFA)? It is an authentication method wherein a user will be

granted an access only after successfully presenting two or more evidences or proof of personal

information or identification. It also adds second layer of security to users upon logging in.

To enable MFA to any Office 365 user accounts, follow the steps below:

1. Login using an Office 365 Administrator credentials.

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2. Click the Admin Center icon.

3. Go to Users and select the Active users from the list.

4. There are two (2) modes of viewing the Active users.

Classic Mode – This is the default mode upon entering the Active users screen.

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Preview Mode – This is a new feature in the Office 365 Admin Center that offers

simplification to manage your Microsoft 365 and Office 365 services. It also has all the

capabilities of the classic mode.

5. To go to the Multifactor Authentication screen, below are the steps for classic and preview

mode.

For the Classic Mode:

 Search and select an Office 365 user account. The user’s information will be

displayed.

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 In the lower part of the user’s information screen, look for the Manage multi-factor

authentication link. It is in the More settings portion.

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For the Preview Mode:

 In the Active users screen, click the […] ellipses.

 Select Setup multifactor authentication from the list.

6. The multi-factor authentication screen will be displayed.

Note: The two (2) modes will go to the same screen.

7. You can search and select one or more Office 365 user accounts. There is also a drop-down

list available for multi-factor authentication status namely, Disabled, Enabled, and

Enforced.

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 Disabled – This status refers to the users who are not yet enrolled in the MFA. This

is the default status.

 Enabled – This status refers to the users who are enrolled in the MFA, but changes

have not yet taken effect.

 Enforced – This status refers to the users who are enrolled in the MFA has

completed the registration process.

8. Upon selecting a user, on the right side of the screen it will show you a link to enable the

MFA. Click the Enable link to proceed.

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9. A warning message will be displayed. Click the enable multi-factor auth button to proceed.

Otherwise, click the cancel button to abort.

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10. If you select enable multi-factor auth, the screen below shows the successful enabling of

MFA for the Office 365 user account that you selected.

11. To finish the setup for the MFA, login using the MFA enabled Office 365 user account.

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12. Upon logging in, there will be a message that will require you to provide more information to

keep your account safe. Click Next to proceed.

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13. The Additional security verification screen will be displayed. Select one (1) option you

want for the security of your account. You can choose from the three (3) options,

Authentication phone, Office phone, and Mobile app.

 Authentication phone

o Enter valid mobile number.

o Select a method

 Send me a code by text message

 Call me

 Office phone – This option is disabled. Please ask your administrator if you need to

update your office phone number.

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 Mobile app

o Select which option you like upon using the mobile app

 Receive notifications for verification

 Use verification code

14. If you have selected the first option which is the Authentication phone with a method of

Send me a code by text, you will receive a text message containing the verification code.

Ensure that you have indicated a valid mobile number.

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15. To verify if it’s working, login using the MFA enabled Office 365 user account.

16. Upon logging in, there will be a message that will require you to provide the code that have

been sent to your personal mobile number. Click Verify to proceed.

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17. After the verification process, the screen will be automatically redirected to the Office 365

Main screen.

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Appendix F: Setting “Need help logging in” using AhsayOBM

The Need help logging in feature will assist you on the steps needed in case an enrolled phone

number is not available in the list.

1. Log in to AhsayOBM according to the instructions in Login to AhsayOBM.

2. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. Click the Need

help logging in? located in the lower left corner of the screen.

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3. Enter a valid e-mail address then click Send. It should be the same with the e-mail address

indicated in the contact information in the backup set. Please contact your service provider for

more details.

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4. Check the email as there will be login instructions. Click the link to proceed.

5. Select a Country Code and enter the mobile number. Click the button.

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6. Enter the passcode and click button.

7. The main menu will be displayed. This consist of the following modules: Live Activities, User,

and Run Direct.

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Appendix G: Setting “Need help logging in” using AhsayCBS User

Web Console

The Need help logging in feature will assist you on the steps needed in case an enrolled phone

number is not available in the list.

1. Log in to the User Web Console according to the instructions in Login to AhsayCBS User Web

Console.

2. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. Click the Need

help logging in? located below the last phone number.

3. Enter a valid e-mail address then click button. It should be the same with the e-mail address

indicated in the contact information in the backup set. Please contact your service provider for

more details.

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4. Check the email as there will be login instructions. Click the link to proceed.

5. Select a Country Code and enter the mobile number. Click the button.

6. Enter the passcode and click button.

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7. The main menu will be displayed. This consist of the following modules: Live Activities, User,

and Run Direct.