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README FIRST
Windows Server Backup v8
Quick Start Guide for O365 (email, OneDrive and SharePoint)
19
th
February 2020
We use Ahsay’s software for our online backup service and this is the original Ahsay manual.
99% of the time you won’t need to use these manuals. If you do, please read the following notes.
Email us on support@bobcloud.net anytime if you require assistance.
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Depending on the service you have with us, some of the content won’t be applicable to you.
Note:
We don’t supply the following services on our shared platform. These are only provided on our
System Provider service.
Agentless backup, Open direct, Run Direct, or Run on Server.
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All accounts must be created on our reseller portal https://portal.data-stor.net
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Definitions:
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
File name and path substitutes
%system_path%/ahsayobm >>> %system_path%/server
Service and process substitutes
ahsayobm >>> server
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Copyright Notice
© 2020 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in
any form by any means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is
subject to change without notice and does not represent a commitment on the part of the vendor, Ahsay Systems
Corporation Limited does not warrant that this document is error free. If you find any errors in this document, please
report to Ahsay Systems Corporation Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup
Manager, Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup
System, Ahsay NAS Client Utility are trademarks of Ahsay Systems Corporation Limited.
Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.
Apple and Mac OS X are registered trademarks of Apple Computer, Inc.
Dropbox is registered trademark of Dropbox Inc.
Google Cloud Storage and Google Drive are registered trademarks of Google Inc.
Lotus, Domino, Notes are registered trademark of IBM Corporation.
Microsoft, Windows, Microsoft Exchange Server, Microsoft serverServer, Microsoft Hyper-V, Microsoft Azure, One Drive
and One Drive for Business are registered trademarks of Microsoft Corporation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their
respective owners.
Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.
Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.
Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.
www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
ShadowProtect is registered trademark of StorageCraft Technology Corporation.
VMware, ESX, ESXi, vCenter are registered trademarks of VMware, Inc.
All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any
loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from
or in respect of any use or misuse of reliance on this document. By reading and following the instructions in this document,
you agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to
time by Ahsay Systems Corporation Limited without prior notice to you.
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Revision History
Date
Descriptions
Type of modification
21 January 2019
First Draft
New
14 February 2019
Updated the Java heap size requirement with
formula and examples on Ch. 2.4;
Modifications
12 April 2019
Updated the Add-on Module Requirement by
adding the detailed calculation for Office 365
license in Ch. 2.4; Up dated the Supported
Services of Office 365 Backup module in Ch.
2.5; Updated the screen shot for Ch. 4.1;
Updated the screen shot for Ch. 4.2; Updated
the screen shot on Manual Backup using
AhsayOBM in Ch. 6.1; Updated the screen shot
and added additional procedures for the
restoration options in Ch. 7.1; Updated the
screen shot and added additional procedures
for the restoration options in Ch. 7.2; Added the
procedure for the Restore – Search Items with
AhsayOBM in Ch. 7.3; Added example
scenarios for Office 365 license requirement
and usage in Appendix B; Added examples for
Java Heap Size in Appendix C; Added example
scenarios for number of users to backup in
Appendix D; Added example scenario for
restore filter using AhsayOBM.
New / Modifications
20 August 2019
Updated the screen shots on the following
pages: 71, 73, 76, 80, 82, and 87;
Modifications
11 October 2019
Updated the Cloud Destinations Backup to
include Wasabi and Backblaze in Ch. 1; Added
Restore Requirement in Ch. 2.4; Updated
Supported Services in Ch. 2.5; Updated
Limitations in Ch2.6; Added MFA for Login
using AhsayOBM in Ch. 3.1; Added MFA for
Login using AhsayCBS Web Console in Ch. 3.2;
Updated screen shots to include “Sort By” and
“App Password” using AhsayOBM in Ch. 4.1;
Updated screen shots to include “Platform” and
“App Password” using AhsayCBS Web Console
in Ch. 4.2; Updated the Overview of Office 365
Backup Process in Ch. 5; Updated screen shots
to include “Sort By” and “App Password” using
AhsayOBM in Ch. 7.1; Updated screen shots to
include “App Password” using AhsayCBS Web
New / Modifications
www.ahsay.com
Console in Ch. 7.2; Added Appendix E: Setting
MFA in Microsoft 365 Admin Center; Added
Appendix F: Setting “Need help logging in”
using AhsayOBM; Added Appendix G: Setting
“Need help logging in” using AhsayCBS Web
Console; Updated the Technical Assistance in
Ch. 8.1;
25 October 2019
Modified the diagram for the Overview on
Backup Process, added a diagram for the
Backup Set Index Handling Process and
Detailed Process of Data Validation Check in
Ch. 5;
New / Modifications
3 January 2020
Modified the diagram for the Overview on the
Backup Process and added a diagram for the
Detailed Process of Periodic Data Integrity
Check in Ch. 5
New / Modification
6 February 2020
Added Ch. 1.4 and modified Ch. 5.1 and 5.2;
New / Modifications
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Table of Contents
1 Overview ..............................................................................................................1
What is this software?.......................................................................................................1
System Architecture..........................................................................................................1
Why should I use AhsayOBM or AhsayCBS User Web Console? ...................................2
Why should I use AhsayOBM to backup/restore my Office 365 domain? ......................10
About This Document .....................................................................................................12
2 Preparing for Backup and Restore..................................................................13
Hardware Requirement...................................................................................................13
Software Requirement ....................................................................................................13
Antivirus Exclusion Requirement ....................................................................................13
Upgrade VMware Tools Requirement.............................................................................13
Other Requirements........................................................................................................13
Supported Services.........................................................................................................23
Limitations 30
Best Practices and Recommendations ...........................................................................35
3 Login to AhsayOBM / AhsayCBS User Web Console....................................36
Login to AhsayOBM ........................................................................................................36
Login to AhsayCBS User Web Console..........................................................................40
4 Creating an Office 365 Backup Set..................................................................43
Creating a Backup Set on AhsayOBM............................................................................43
Create a Backup Set on AhsayCBS User Web Console ................................................62
5 Overview of Office 365 Backup Process.........................................................73
5.1 Run on Server Office 365 Backup ..........................................................................73
5.2 Run on Client Office 365 Backup............................................................................77
6 Running Backup Job ........................................................................................81
Start a Manual Backup in AhsayOBM.............................................................................81
Start a Manual Backup on the AhsayCBS User Web Console .......................................88
7 Restoring Office 365 Backup Set.....................................................................91
Restore Backup with AhsayOBM....................................................................................93
From Users .........................................................................................................94
Local machine ................................................................................................95
Original location............................................................................................101
Alternate location..........................................................................................106
Alternate Office 365 Account........................................................................112
From Site Collections ........................................................................................120
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Local machine ..............................................................................................120
Original location............................................................................................125
Alternate Location ........................................................................................130
Alternate Office 365 Account........................................................................137
Restore Backup with AhsayCBS User Web Console ...................................................144
From Users .......................................................................................................145
Original location............................................................................................146
Alternate location..........................................................................................147
Alternate Office 365 Account........................................................................148
From Site Collections ........................................................................................151
Original location............................................................................................152
Alternate Location ........................................................................................154
Alternate Office 365 Account........................................................................157
Restore Filter with AhsayOBM......................................................................................162
From Users .......................................................................................................163
From Site Collections ........................................................................................173
Appendix ................................................................................................................179
Appendix A: Setting Backup Destination on AhsayOBM for Backup Set Created on
User Web Console ...................................................................................179
Appendix B: Example Scenarios for Office 365 License Requirement and Usage.......184
Appendix C: Example Setting for Java Heap Size........................................................188
Appendix D: Example Scenarios for Restore Filter using AhsayOBM..........................189
Appendix E: Setting Multi-Factor Authentication (MFA) in Microsoft 365 Admin
Center ......................................................................................................204
Appendix F: Setting “Need help logging in” using AhsayOBM......................................218
Appendix G: Setting “Need help logging in” using AhsayCBS User Web Console.......222
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1 Overview
What is this software?
Ahsay brings you specialized client backup software, namely AhsayOBM, to provide a set of tools
to protect your Office 365 user accounts. This includes backup and recovery of individual emails,
contacts, calendars and other mail items in your Office 365 Outlook, files on OneDrive and
SharePoint, with snapshots / versioning, and retention policy to protect even items that you may
have accidentally deleted from your Office 365 user account.
System Architecture
Below is the system architecture diagram illustrating the major elements involved in the backup
process among the Office 365 service, AhsayOBM and AhsayCBS.
In this user guide, we will focus on the software installation, as well as the end-to-end backup and
restore process using both AhsayCBS User Web Console (Agentless) and the AhsayOBM (Agent-
based).
1. Agentless: No need to install AhsayOBM. The AhsayCBS backup server connects to the
Office 365 directly through the Internet.
2. Agent-based: The latest version of AhsayOBM is installed on the remote backup machine
which is connected to Office 365 and AhsayCBS backup server through internet.
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Why should I use AhsayOBM or AhsayCBS User Web Console?
We are committed to bringing you a comprehensive Office 365 backup solution with AhsayOBM.
Below are some key areas that we can help to make your backup experience a better one.
Easy Setup & Professional Services
Setup is a few clicks away - our enhanced AhsayOBM v8 can be easily downloaded and installed
in just a few clicks. The refined user interface also provides user-friendly instructions to guide you
through installation, configuration, backup and restore. The intuitive setup procedures together with
instructions in this user guide makes the software installation and operations easy even for layman
users. That being said, if you do run into any problems during setup, we are here to help out. Visit
the URL below for details on technical assistance.
https://www.ahsay.com/jsp/en/contact/kbQuestion.jsp
Professional Services
AhsayOBM Installation and Configuration Service
If you would like to save the time of reading through this document for setup, we have introduced this
service to take care of all the installation and setup for you. On top of the installation and setup services,
we also have a whole series of premium after-sales services to provide you with the best user
experiences possible.
Valid Maintenance
Our Valid Maintenance provides you with professional and timely customer support along the way. You
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are entitled to the Valid Maintenance for free during the first year of your service subscription, and
recurring annual fee at 20% of your annual subscription fee.
Refer to our Professional Services webpage for further details and subscription.
Selectable Backup Run Type
You can choose to either run the backup set you created on Server (AhsayCBS User Web Console)
or Client (AhsayOBM).
NOTE
The run type of an Office 365 backup set can only be set if you create a backup set via the AhsayCBS
Admin / User Web Console. For backup set created via the backup client application (i.e. AhsayOBM), the
run type is set to Run on Client by default.
Run on Server
A Run on Server Office 365 backup set provides you with an agentless backup solution. Manual or
scheduled backup job is performed on the backup server (i.e. AhsayCBS User Web Console); you
do not need to install a backup agent on your personal computer in order to back up your data on
cloud storages. The advantages of agentless backup technology make it a good option for users
who want to simplify the backup and restore management.
Run on Client
A Run on Client Office 365 backup set provides you with an agent-based backup solution. Manual
or scheduled backup job is performed on the client computer (i.e. AhsayOBM); you need to install
a backup agent on your personal computer in order to back up your data on cloud storages. The
advantages of agent-based backup technology make it a good option for users who want to have
more control on individual backup / restore and resources management.
Comparison between Run on Server and Run on Client
With both Run on Server (agentless) and Run on Client (agent-based) backup options available
and the freedom to use different setting on different backup sets according to your needs, our
backup solution offers you with high level of flexibility and efficiency for Office 365 backup and
restore.
Below is the comparison between backup and restore job Run on Server and Run on Client.
Run on Client
(AhsayOBM)
Installation
Need to install the latest version
of AhsayOBM on computer with
internet access for connection to
Office 365 account.
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Backup
Backup job is performed on your
computer with resources that is
dedicated to yourself.
In the event of a failure to a
single backup agent, it fails in
isolation to other users’
environment.
Backup period will be longer as
the backup data are transferred
from Office 365 to AhsayOBM,
then to AhsayCBS backup
server.
Backup destination can be
AhsayCBS backup server, local
and cloud drive and FTP.
Large
Number of
User
Backup
Sets
Backup of large number of user
backup sets may take less time.
As backup sets can be run
concurrently over several
machines as distributed solution,
the resource will be more and
will make backup speed faster
and period shorter.
Cost
May require the provision of an
additional Windows machine.
Restore
Restore job is performed on your
computer with resources that is
dedicated to yourself.
In the event of a failure to a single
backup agent, it fails in isolation
to other users’ environment.
Restore period should be longer
as the backed-up items are
transferred from AhsayCBS
backup server to AhsayOBM first
and then to Office 365.
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Differences between a Run on Server and Run on Client Backup Set
The following table summarizes the differences in backup options available for a Run on Server or
Run on Client, and the tool to use (client agent or user web console) when performing a backup
and restore:
Run on Server
Office 365 Backup Set
Run on Client
Office 365 Backup Set
General Settings
Yes
Yes
Backup Source
Yes
Yes
Backup Schedule
Yes
Yes
Continuous Backup
Yes
Yes
Destination
Yes (Restricted to AhsayCBS and
Predefined destination)
Yes
In-File Delta
Yes
Yes
Retention Policy
Yes
Yes
Command Line Tool
N/A
Yes
Reminder
N/A
Yes
Bandwidth Control
Yes
Yes
IP Allowed for Restore
N/A
Yes
Other
Yes
Yes
To Run a Backup
AhsayCBS User Web Console Only
AhsayOBM
To Run a Restore
AhsayCBS User Web Console Only
AhsayOBM
Fast and Efficient
We understand that backup could be a time and resources consuming process, which is why
AhsayOBM is designed with advanced technologies to make backup a fast and efficient process.
We also understand that you may wish to run backup at a specified time interval of your choice,
that’s why we also allow you to set your own backup schedules so that you can take full control of
the time when to perform backup.
Multi-threading – this technology utilizes the computing power of multiple CPU cores for
creating multiple backup and restore threads to produce fast backup and restore
performance.
The default setting for Office 365 backup sets supports
Backup of 4 users concurrently (4 threads).
For each of the 4 users, now supports a maximum 4 items concurrently (4 threads).
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For Agentless Option:
For Agent-based Option:
As
shown the technology translate into a total of 16 concurrent threads.
Index File Structure – The index file structure has been re-designed to improve the backup
and restore performance.
Each Office 365 user will have its own individual index file instead of a single index file for all
users within the backup set.
This new design eliminates any potential I/O performance bottlenecks when the index files
are updated during each backup job, which can occur when using single index file structure
for multi-thread concurrent backup.
Block Level Incremental Backup – this technology breaks down the backup files into
multiple blocks and only the changed blocks will be backed up each time.
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Backup of Selected Items
To back up the Office 365 user accounts, the backup resources can be user level, site collection
level and even item level.
Flexible backup options:
Only select the required users, specific site collection or items for backup.
Flexible restore options:
Restore all the users or just one user or restore the whole site collection or just one
site or restore the whole user contents or just one item.
Restore items to the original location or an alternate location.
High Level of Security
We understand your Office 365 users may contain sensitive information that requires to be
protected, that is why your backup data will be encrypted with the highest level of security measure.
Un-hackable Encryption Key – to provide the best protection to your backup data, you can
turn on the encryption feature which will be default encrypt the backup data locally with AES
256-bit truly randomized encryption key.
Encryption Key Recovery – Furthermore, we have a backup plan for you to recover your
encryption key in case you have lost it. Your backup service provider can make it mandatory
for you to upload the encryption key to the centralized management console, the encryption
key will be uploaded in hashed format and will only be used when you request for a recovery.
Centralized Management Console
Our enriched features on the centralized web console offers you a one-stop location for monitoring
and managing your backup and restore. Below is an overview of what you can do with it. For more
details regarding the setup and operations of the centralized management console, refer to the
AhsayCBS Administrator’s Guide for details.
Create/ update/ delete backup set
Restore backup set
Configure user settings
Configure backup settings
View and download backup and restore reports
Monitor backup and restore live activities
Monitor storage statistic
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Cloud Destinations Backup
To offer you with the highest flexibility of backup destination, you can now back up Office 365 user
to a wide range of cloud storage destinations. Utilizing cloud destination backup gives you an extra
layer of protection in the event of a local drive corruption, where you will still be able to retrieve
data from the cloud destination.
NOTE
Cloud destination backup applies only to agent-based backup sets. The backup destination is restricted to
AhsayCBS for all agentless backup sets.
Below is a list of supported cloud destinations.
Aliyun
(阿里云) *
Google Drive
Amazon
S3
Wasabi
Google
Cloud
Storage
CTYun
(中国电信天翼云 )*
AWS S3
Compatible
Cloud
Storage
Microsoft
OneDrive for
Business
Rackspace
OpenStack
Microsoft
Azure
Dropbox
FTP
SFTP
Microsoft
OneDrive
Backblaze
Cloud backup gives you two major advantages:
Cloud to Cloud Backup – you can back up your data on cloud storage to another cloud
destination of your choice. This gives you an extra layer of protection in the event of a
local drive corruption, where you will still be able to retrieve data from the cloud destination.
Eliminate Hardware Investment – with the increasingly affordable cloud storage cost,
you can deploy on cloud platform and utilize cloud storage as your centralized data
repository, or simply expand your cloud storage as a backup destination without having to
invest on hardware.
High Level of Security
We understand the data on your cloud storage may contain sensitive information that requires to be
protected, that is why your backup data will be encrypted with the highest level of security measure.
Un-hackable Encryption Key – to provide the best protection to your backup data, you
can turn on the encryption feature which will be default encrypt the backup data locally
with AES 256-bit truly randomized encryption key.
Encryption Key Recovery – Furthermore, we have a backup plan for you to recover your
encryption key in case you have lost it. Your backup service provider can make it
mandatory for you to upload the encryption key to the centralized management console,
the encryption key will be uploaded in hashed format and will only be used when you
request for a recovery.
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Higher Reliability
The implementation of one index file per user can significantly improve the overall resilience of
backup and restore from index related issues.
For example, if a single index file corrupted, it will only affect corresponding user, while other users
selected for backup are unaffected.
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Why should I use AhsayOBM to backup/restore my Office 365
domain?
You may be wondering why you need to use AhsayOBM to backup/restore your Office 365. Well,
people assume that Microsoft is responsible for backing up everything from your calendars and your
emails to your files in SharePoint and OneDrive. As the backups performed by Microsoft are to
provide a system wide recovery rather than to facilitate the recovery of individual items for the end
user.
Let’s take a look at some of the Microsoft’s Office 365 backup capabilities and limitations
Microsoft is only responsible for the Office 365 infrastructure and uptime of the cloud and
apps with Office 365. So, if you are relying on Microsoft to protect your organization from
data loss, your data and organization are at high risk if you do not implement additional data
protection. These are some of the scenarios that Microsoft is responsible for on their cloud
platform:
Hardware Failure
Software Failure
Natural Disaster
Power Outage
On the other hand, Microsoft is not responsible in any of these scenarios and you have to
face the harsh reality that there’s no guarantee a complete and speedy restore incase these
happens:
Accidental Data Deletion (Human error)
Malicious Attacks
Viruses/Malware
Microsoft has a retention policy for mailbox and pubic folder that are only up to 14 days to
30 days. To support this, please refer to this article for more information: Microsoft: Overview
of retention policy.
Microsoft has set the same limitations for SharePoint Online and OneDrive. It only stores
deleted items for a period of 93 days, once you exceed the retention period, the data is gone
indefinitely.
End users do not have control over what were backed up and what can be restored.
End users have no direct access to their backup data of their Office 365 domains/accounts.
Now, let’s check the capabilities of AhsayOBM for Office 365
AhsayOBM ensures protection from data loss, ensuring the all information in your Office 365
environment are protected to avoid disruptions to day-to-day operations.
We offer fully flexible retention policy that can be configured by days, weekly, monthly,
quarterly, years compare to Microsoft’s limited retention period which is 14 to 30 days only.
Using AhsayOBM, end user has access or control over items that will be backed up or
restore, whether it is individual item, calendar entries, notes or even corrupted mailbox and
more.
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AhsayOBM also provides multiple backup destinations from your Office 365 to your local
machine, to any of our supported cloud destinations, and to our AhsayCBS Server.
Flexible restore is also a key feature of AhsayOBM that is designed to have multiple restore
options.
Ahsay has automated backups and manual (on demand) backups You are also able to
check the restore and backup status with corresponding backup and restore reports.
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About This Document
What is the purpose of this document?
This document aims at providing all necessary information for you to get started with setting up
your system for Office 365 backup and restore, followed by step-by-step instructions on creating
backup set, running backup job and restoring backed up data, using both the AhsayOBM and
AhsayCBS Web User Console.
The document can be divided into 3 main parts.
Part 1: Preparing for Office 365 Backup & Restore
Requirements
Requirements on hardware & software for installation
Best Practices and Recommendations
Items recommended to pay attention to before backup and restore
Part 2: Performing Office 365 Backup
Logging in to Client Agent or User Web Console
Log in to AhsayOBM or User Web Console
Creating a Backup Set
Create a backup set using AhsayOBM or User Web Console
Running a Backup Set
Run a backup set using the AhsayOBM or User Web Console
Configuring an Automated Backup
Configure backup schedule for automated backup
Part 3: Restoring Office 365 Backup
Restoring a Backup Set using AhsayOBM & User Web Console
Restore a backup using the AhsayOBM or User Web Console
What should I expect from this document?
After reading through this documentation, you can expect to have sufficient knowledge to set up
your system to backup Office 365 on AhsayOBM, as well as to carry out an end-to-end backup and
restore process.
Who should read this document?
This documentation is intended for backup administrators and IT professionals who are
responsible for the Office 365 backup and restore.
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2 Preparing for Backup and Restore
Hardware Requirement
To achieve the optimal performance when AhsayOBM is running on your machine, refer to the
following article for the list of hardware requirements.
FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above
Software Requirement
Make sure the operating system where you have the Office 365 installed is compatible with the
AhsayOBM. Refer to the following article for the list of compatible operating systems and
application versions.
FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
Antivirus Exclusion Requirement
To optimize performance of AhsayOBM on Windows, and to avoid conflict with your antivirus
software, refer to the following Wiki article the list of processes and directory paths that should be
added to all antivirus software white-list / exclusion list:
FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows
NOTE
The bJW.exe process is automatically added to Windows Defender exclusion list for Windows 10 and 2016,
and 2019 during installation / upgrade via installer or upgrade via AUA.
Upgrade VMware Tools Requirement
To avoid unexpected java crash, if the Windows machine is a guest VM hosted on a VMware Host
then it is highly recommended that the VMware tools version installed on the guest VM must be
10.0.5 or above.
Below is the warning message that will be displayed if the version of the VMware Tools is less than
10.0.5.
NOTE
For more information about the upgrade of VMware Tools, refer to this article
http://wiki.ahsay.com/doku.php?id=public:5288_ahsayobc_crash_on_vm_with_vmware_tools_pre-10.0.5.
Other Requirements
AhsayOBM Installation
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For agent-based backup and restore, make sure that the latest version of AhsayOBM
is installed on your computer with Internet access for connection to your Office 365
account.
User should also stay up-to-date when newer version of AhsayOBM is released. To
get our latest product and company news through email, please subscribe to our
mailing list.
http://www.ahsay.com/jsp/en/home/subscribe_mail_list.jsp
Office 365 Add-on Module Requirement
Make sure that the Office 365 Backup feature has been enabled as an add-on module
in your AhsayOBM user account and there is enough Office 365 Backup license quota
to cover the backup of your users.
Please contact your backup service provider for more details. Below is a sample
screen shot of an AhsayOBM User with an add-on module of Office 365 with 20
licenses.
The licenses for the Office 365 module are calculated by the number of unique Office
365 accounts. If same Office 365 account is backed up on multiple backup sets with
an OBM user account would be counted a one Office 365 license.
If you are trying to backup SharePoint Sites under the Site Collections and/or files or
folders under Public Folder, only one Office 365 license module is required.
However, If you are trying to backup Items from Outlook, Items from OneDrive,
Personal Sites under Users, the Office 365 license count will be calculated based on
the number of the user account selected.
For more detailed examples about the Office 365 license requirement and usage,
refer to Appendix B: Example Scenarios for Office 365 License Requirement and
Usage.
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Access for AhsayCBS User Web Console
It is now possible to perform agentless backup and restore, which can be done via the
AhsayCBS User Web Console without using the AhsayOBM client agent. In order to
access the User Web Console, make sure you have Internet connection and a web
browser installed on your computer or mobile device.
AhsayOBM Licenses
AhsayOBM licenses are calculated on a per device basis:
For Agent-based:
i. To backup users with one (1) backup client computer
Example: If one AhsayOBM is installed then, one AhsayOBM license is
required.
ii. To backup users with multiple backup client computers, the number of
AhsayOBM licenses required is equal to the number of devices.
Example: If there are ten (10) users to be backed-up with three (3) backup
client computers, then 3 AhsayOBM licenses are required.
For Agentless:
i. To backup users using AhsayCBS User Web Console, one AhsayOBM license
is required.
Please contact your backup service provider for more details.
Backup Quota Requirement
Make sure that your AhsayOBM user account has sufficient quota assigned to
accommodate the storage of the Office 365 users for the new backup set and
retention policy.
Please contact your backup service provider for more details.
Continuous Backup Module
The Continuous backup add-on module is required if would like to enable the
continuous backup feature.
Please contact your backup service provider for more details.
Java Heap Size
The default Java heap size setting for AhsayOBM is 2048 MB / 2.048 GB. To avoid
any inconveniences and ensure smooth operation when performing Office 365 backup,
it is highly recommended to allot extra memory.
Below is the table for the memory requirement:
Per OneDrive
Account
100 MB
Per SharePoint
150 MB
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Site Collection
Note: The memory requirement is dependent on the number of OneDrive or
SharePoint Site Collections selected for backup.
For more detailed examples about the Office 365 license requirement and usage, refer
to Appendix C: Example Setting for Java Heap Size.
NOTE:
The Java heap size to be configured should not exceed 2/3 of the RAM available, to allow
sufficient resources for the operating system.
For more detailed information on how to change the Java heap size, please refer to
this link: FAQ: How to modify the Java heap size setting of AhsayOBM?
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Office 365 Subscription Plan
The following subscription plans with Office 365 email services are supported to run
backup and restore on AhsayOBM or AhsayCBS User Web Console.
Office 365 Business
Office 365 Business Essentials
Office 365 Business Premium
Office 365 Enterprise E1
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Office 365 Education
Office 365 Subscription Status
Make sure your Office 365 subscription with Microsoft is active in order to enjoy all
privileges that come along with our backup services. If your account has expired,
renew it with Microsoft as soon as possible so that you can continue enjoy the Office
365 backup services provided by Ahsay.
When your account is expired, depending on your role, certain access restrictions will
be applied to your account. Refer to the URL below for more details.
Microsoft Office 365 Subscription Status
Granting Permission to Accounts for Creating Backup Set
Before the Office 365 account administrator or other accounts can create a backup set,
the administrator has to grant permission to the account(s) which are going to create
backup set. The account must be a member of the following security groups:
Discovery Management
Public Folder Management
Follow the steps below to grant permission to user account.
i. Open https://outlook.office365.com/ecp
ii. Login to the Office 365 admin center as an account administrator.
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iii. Select the permissions menu on the left, then double click on Discovery
Management or Public Folder Management on the right.
iv. You can now add users to this group. Click the + icon under the Members
section.
v. Look for the username(s) of the account that you would like to add permission
for, then click add > OK to add the corresponding user(s) to the permission
group.
vi. Click Save to confirm and exit the setting.
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Granting Permission for Application Impersonation & Mail Search
This permission allows users added under the Members section of the Discovery
Management group (refer to the previous section for setup) to back up and/or restore
user item(s) not only for their own account, but also the accounts of other users in the
same Members section. To grant permission for this feature, you have to add the
Application Impersonation & Mail Search role by following the steps below.
i. Open https://outlook.office365.com/ecp
ii. Login to the Office 365 admin center as an account administrator.
iii. Select the permissions menu on the left, then double click on Discovery
Management on the right.
iv. Click the + icon under the Role section.
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v. Select the ApplicationImpersonation&MailSearch role, then click the add
button. Click OK afterward.
vi. Click Save to confirm and exit the setting.
Granting Permission for SharePoint Global Admin
The Global Admin permission allow SharePoint account to list other account’s
Personal Site and OneDrive in the backup source tree. So before using AhsayOBM to
create backup set, please ensure the SharePoint account has already owned the
permission in order to apply AhsayOBM to back up and/or restore user item(s) not
only for their own account, but also the accounts of other users.
i. Open https://outlook.office365.com/owa to sign in Office 365 as a global admin
or SharePoint admin.
ii. Click in the upper-left and choose Admin to open the Office 365 admin
center.
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iii. In the left pane, choose Admin Centers > SharePoint.
iv. Check the box of the site collection you want to grant Global Admin and click
Owners to choose Manage Administrators.
v. Add Global Admin in the Site Collection Administrators box.
vi. Click OK to confirm.
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Restore Requirement
When restoring data of Office 365 user, the account which the data will be restored to
requires valid license(s):
Requires Exchange License
Example: Exchange Online Plan and Office 365 E3 are required when restoring
Outlook's / Public Folder's items.
Requires SharePoint License
Example: SharePoint Online Plan and Office 365 E3 are required when
restoring OneDrive's / Personal Site's items.
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Supported Services
Below are the supported services of Office 365 Backup module. It is also specified in the table
some services that are currently not yet supported by the Office 365 Backup module.
Services
Supported
?
Services
Supported
?
Outlook
OneDrive
SharePoint
Microsoft
Teams
×
Yammer
×
Microsoft
Stream
×
Power BI
×
Microsoft
Power
Apps
×
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Below are the supported Outlook Mailbox types of Office 365 Backup.
Outlook Mailbox
Item
Supported?
Item
Supported?
Archive Mailbox
×
Distribution Group
×
Dynamic Distribution
Group
×
Equipment Mailbox
Office 365 Group
×
Public Folder
Public Folder Mailbox
Room Mailbox
Security Group
×
Shared Mailbox
User Mailbox
NOTE
1. For backing up Shared Mailbox on ACB, it is required to set a password to the Shared Mailbox on Office
365 portal, such that it can be logged in on ACB to create backup set
2. For backing up Public Folder, a licensed Exchange Administrator or a licensed user with Public Folder
permission is required
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Below are the items that you can backup or restore from an Outlook mailbox.
Folder Level
Item
Supported?
Item
Supported?
Archive
Calendar
Clutter
Companies
×
Contacts
Conversation
History
×
Deleted Items
Drafts
External Contacts
×
GAL Contacts
×
Inbox
Journal
×
Junk Email
Notes
Organizational Contacts
×
Outbox
×
PeopleCentricConversation
Buddies
×
PersonMetaData
×
Recipient Cache
×
RSS Feeds
Search Folders
×
Sent Items
Social Activity
Notifications
×
Sync Issues
×
Tasks
Trash
NOTE
AhsayOBM supports the folders types which are shown in the Outlook Web Access (OWA), except the
Conversation History because it is not related to mail objects.
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Below are the items that you can backup or restore from OneDrive.
OneDrive
Item
Supported?
Item
Supported?
Folders
Files
Access Permissions
Albums
×
Recycle Bin
×
Tags
×
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Below are the SharePoint items that you can backup or restore from an Office 365 backup set.
SharePoint
Item
Supported?
Item
Supported?
Announcements
Assets Libraries
Bright Banner
Calendars
Contacts
Custom Lists
Data Connection
Libraries
Discussion Boards
External Lists
Form Libraries
General Settings
1
Import Spreadsheets
Issue Tracking
Links
Look and Feel
2
Manage Site Features
Newsfeed
×
Permissions and
Management
3
Picture Libraries
Report Libraries
Site Collection
Features
Site Page
Survey
Version History
3
Wiki / Page Libraries
NOTES
1
For the General Settings, only the List Name can be restored.
2
For the Look and Feel, only the Title can be restored.
3
For the Version History and Permissions and Management, the backup and restore are
supported for OneDrive files and SharePoint documents (Document Library) only.
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Below are the SharePoint Site Collections template that you can backup or restore from an Office
365 backup set.
SharePoint Site Level Collection
Item
Supported?
Item
Supported?
Team Site
Team Site (Classic
Experience)
Blog
Project Site
Developer Site
Community Site
×
Document Center
×
eDiscovery Center
×
Records Center
×
Business Intelligence
Center
×
Compliance Policy
Center
×
Enterprise Search
Center
×
Community Portal
×
Basic Search Center
×
Visio Process
Repository
×
My Site Host
Publishing Portal
×
Enterprise Wiki
×
Modern Team Site
Modern
Communication Site
×
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Below is the Site Column Type that you can backup or restore from an Office 365 backup set.
Item
Supported
?
Item
Supported
?
CalendarFolderType
CalendarItemType
ContactItemType
ContactsFolderType
DistributionListType
FolderType
MeetingCancellationMessageT
ype
MeetingMessageType
MeetingRequestMessageType
MeetingResponseMessageT
ype
MessageType
PostItemType
SearchFolderType
TasksFolderType
TaskType
UserConfigurationType
×
Below are the items from the Public Folder that you can backup and restore from an Office 365
backup set.
Public Folder
Item
Supported?
Item
Supported?
Folders
Files
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Limitations
Exchange Online
For more detailed information on the limitations of Exchange Online, please refer to this Microsoft
article, Exchange Online Limits. These are some of the limitations that will be discussed in the
Exchange Online Limits article:
Address book
Mailbox storage
Capacity alerts
Mailbox folder
Message
Receiving and sending
Retention
Distribution group
Journal, Transport, and Inbox rule
Moderation
Exchange ActiveSync
SharePoint
1. Document Libraries, List Items and their default Column Types will be supported, excluding
customized Apps and SharePoint App Store applications.
2. Most of site lists will be supported, except for certain list types that will be skipped to restore
due to API limitation, for example is Microfeed in Classic Team Site.
3. Site logos will NOT be restored, it is suggested revisiting the site setting page and manually
add the missing images if necessary.
4. User-defined workflow templates will NOT be supported for backup and restore.
5. Recycle Bin will NOT be supported for backup and restore.
6. Most of Site level settings will NOT be restored, except for those essential to support the
successful restore of the backup items e.g. Manage Site Feature / Site Collection Feature.
7. Most of List level settings (including List view) will NOT be restored, except for those
essential to support the successful restore of backup items, e.g. item checkout settings.
Following restore, it is suggested revisiting the relevant settings if necessary. This may
affect list column ordering and visibility after restore.
8. Restoring External Data column is NOT supported, if external content type has been
deleted via SharePoint Designer.
9. Restoring of multiple Value of managed metadata column when the key name (column
name) contains space is NOT supported.
10. Restoring of list with local managed metadata column to alternate location is NOT
supported.
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11. Restoring Newsfeed items in Modern Team Site will not publish the items to Homepage
automatically, user will need to navigate to Site Content > Page Library> click on each
individual news item and “Post” the news one by one manually.
Backup User (except for Global Administrator) may not have permission to back up
the site collection even if he/she can view it in the backup source tree. FOR EACH
site collection, the user can backup it only if he/she is assigned as a site admin of
that site collection.
If the user is assigned as site admin of the root level site collection only, he/she
is not automatically added as site admin of other site collection under that root
level site collection (i.e. If user is to backup specific site collection under the
root, he/she has to be added as site admin of that specific site collection under
the root also).
For site collection that can be viewed by user in the source tree which he/she is
not yet assigned as a site administrator:
o when user expand the node of that site collection, access denied error
pop up will be given.
o when user tick such site collection to backup, access denied error will
be given in the backup log.
12. For more detailed information on the limitations of SharePoint Online, please refer to this
Microsoft article, SharePoint Online Limits. These are some of the limitations that will be
discussed in the SharePoint Online article:
Limits by plan
Service limits for all plans, such as: items in lists and libraries, file size and file path
length, moving and copying across site collections, sync, versions, SharePoint groups,
managed metadata, subsites, etc.
OneDrive
1. Backup and restore of file share links will be supported for OneDrive and SharePoint
Documents only, and only for restore to the same Office 365 organization.
2. Backup and restore of all versions will be supported for OneDrive and SharePoint
Documents only, except for ”.aspx“ files.
3. For more detailed information on the limitations of OneDrive, please refer to this Microsoft
article, OneDrive Limits. These are some of the limitations that will be discussed in the
OneDrive Limits article:
File upload size which is 15GB for OneDrive
File name and path lengths
Thumbnails and previews
Number of items to be synced
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Information rights management
Differential sync
Libraries with specific columns
Windows specific limitations
Outlook
1. Online Archive Mailbox will NOT be supported for backup and restore.
2. For Outlook mail item, after using restore to original location to overwrite a mail item (and
hence id of the mail id is changed), then
In the backup source tree of the same backup set:
o the original ticked item still use the old mail id to reference and becomes red
item.
o there is another item (with the latest mail id) created for that mail item
3. User will need to dis-select the red item and tick the mail item again in the backup source
tree in order to do the next backup properly. As per development team, the issue will not be
handled as user's selected source should not be modified by system
Restore filter feature
Restore filter using AhsayCBS User Web Console is not yet supported.
Restore to Local machine
Restore to Local Machine is not supported using AhsayCBS User Web Console. It is only available
using AhsayOBM.
Restore to Alternate location
1. Only administrator account or user account with administrative authority can restore backup
items to an alternate location.
2. If you are trying to restore item(s) from one user to an alternate location user, AhsayOBM
will restore the item(s) to their respective destination folder(s) with the same name of the
original folder(s).
Example: Item from Outlook of User-A will be restored to the Outlook of the alternate
location User-B; Item from SharePoint of User-A will be restored to the SharePoint of the
alternate location User-B.
3. Restore of item(s) in public folder to an alternate location public folder is not supported.
Example: Restore of item(s) in public folder from User-A to alternate location User-B is not
supported.
4. When restoring to alternate location, data type “Person or Group” will not be restored.
Following restore, it is suggested revisiting the relevant settings if necessary. This also
affects “Assigned To” column values of some list templates (e.g. Tasks list), and “Target
Audience” column values of some list templates (e.g. Content and Structure Reports).
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5. If you are trying to restore item(s) from several users to an alternate location user,
AhsayOBM will restore the item(s) to their respective destination folder(s) in alternate
location user with the same name of the original folder(s).
Example: Item from Outlook of User-A and User-B will be restored to the Outlook of the
alternate location User-C.
Restore to Alternate office 365 account
If you are trying to restore item(s) from multiple office 365 user account to an alternate office 365
user account, AhsayOBM can only restore one office 365 user account at a time.
Restore to Alternate Organization
1. Restoring of document library (including OneDrive) items 'Share Link to alternate
organization will trigger a warning message.
2. Skip to restore People and groups and Site permissions to alternate origination.
Restore data to a destination user which has a different language
If you are trying to restore the item to a destination user which has a different language setting than
the original user, AhsayOBM will restore item(s) to their respective destination folder based on the
translation listed below.
For folders such as ‘Calendar’ or ‘Notes’, a new folder ‘Calendar’ or ‘Notes’ will be created.
For folders in OneDrive and SharePoint, a new folder will be created.
Backup source
(English)
Action
Destination User with Chinese as default
language settings
Inbox
Merge
收件箱
Outbox
Merge
寄件匣
Sent Items
Merge
寄件備份
Deleted Items
Merge
刪除的郵件
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Drafts
Merge
草稿
Junk E-Mail
Merge
垃圾電郵
Calendar
Create new folder
Calendar
Notes
Create new folder
Notes
OneDrive Folder
Create new folder
OneDrive Folder
SharePoint Folder
Create new folder
SharePoint Folder
Restore existing documents in checked-out status
Restoring of existing documents in checked out status is supported only when the user who has
checked out the file is the same user who is performing the restore.
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Best Practices and Recommendations
The following are some best practices or recommendations we strongly recommend you follow
before you start any Office 365 backup and restore.
Temporary Directory Folder Location (For backup and restore running on
AhsayOBM only)
Temporary directory folder is used by AhsayOBM for storing backup set index files
and any incremental or differential backup files generated during a backup job. To
ensure optimal backup/restoration performance, it is recommended that the temporary
directory folder is set to a local drive with sufficient free disk space.
Performance Recommendations
Consider the following best practices for optimized performance of the backup
operations:
Enable schedule backup jobs when system activity is low to achieve the best
possible performance.
Perform test restores periodically to ensure your backup is set up and
performed properly. Performing recovery test can also help identify potential
issues or gaps in your recovery plan. It is important that you do not try to
make the test easier, as the objective of a successful test is not to
demonstrate that everything is flawless. There might be flaws identified in the
plan throughout the test and it is important to identify those flaws.
Set Backup Destination
After creating the backup set-in Run-on Client mode on AhsayCBS user web console,
please remember to login AhsayOBM to set the backup destination if you want the
backup destination to be Local/ Mapped Drive/ Removable Drive.
Backup Destination
To provide maximum data protection and flexible restore options for agent-based
backup, it is recommended to configure:
At least one offsite or cloud destination
At least one local destination for fast recovery
However, for Agentless Cloud storage there may be an impact on the backup
performance.
Login AhsayOBM
After modifying the backup schedule setting or Continuous Backup setting of the Run
on Client backup set on AhsayCBS user web console, please remember to login to
the AhsayOBM client once to synchronize the changes immediately.
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3 Login to AhsayOBM / AhsayCBS User Web
Console
Login to AhsayOBM
1. Login to the AhsayOBM application user interface. Double click the AhsayOBM desktop icon
to launch the application.
2. Enter the Login name and Password of your AhsayOBM account.
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3. Click Show advanced option to configure the Backup Server and Proxy details if
necessary.
4. Click OK to login to AhsayOBM.
5. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. If not, skip
to Step 7.
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6. Enter the passcode and click the Verify button.
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NOTE
The Resend passcode setting may vary on the cooldown time, expiry time, consecutive invalid
passcode attempts allowed, and consecutive resend allowed. Please contact your service
provider for more details.
To know more about the Need help logging in feature, refer to Appendix F: Setting Need help
logging in? using AhsayOBM.
7. The main menu will be displayed. This consist of the following modules: Backup, Backup
Sets, Report, Restore, Settings, and Utilities.
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Login to AhsayCBS User Web Console
1. Login to the AhsayCBS web console at
https://backup_server_hostname:port
Note: Contact your backup service provider for the URL to connect to the web console if
necessary.
Enter the Login Name and Password of your AhsayOBM account.
2. Click LOGIN afterward to login to the web console.
3. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. If not, skip
to Step 5.
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4. Enter the passcode and click Send.
NOTE
The Resend passcode setting may vary on the cooldown time, expiry time, consecutive invalid
passcode attempts allowed, and consecutive resend allowed. Please contact your service
provider for more details.
To know more about the Need help logging in feature, refer to Appendix G: Setting Need help
logging in? using AhsayCBS User Web Console.
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5. The main menu will be displayed. This consist of the following modules: Live Activities,
User, and Run Direct.
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4 Creating an Office 365 Backup Set
Creating a Backup Set on AhsayOBM
1. In the AhsayOBM main interface, click Backup Sets.
2. Click the “+” icon next to Add new backup set.
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3. Enter a Name for your backup set and select Office 365 Backup as the Backup set type.
Enter the user name and password of your Office 365 account, choose the region for the
account, enter the App password. Press Test to validate the account.
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NOTE
The App password is only required if the MFA status of an Office 365 account is enforced.
Enter the code sent to your device. If you want use other method of authentication, click the
link Use another method to authenticate on the lower left corner of the screen.
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Choose from the two (2) options which are Text and Call.
If Call is selected, you will receive a call from a third-party app and from there follow the
instructions to proceed with the authentication. However, if Text is selected, enter the code
sent to your device and click the Verify button to proceed.
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Test completed successfully shows when the validation is successful. Press Next to
proceed to the next step.
NOTE
The App password is only required if the MFA status of an Office 365 account is enforced.
Enter the code sent to your device. If you want use other method of authentication, click the
link Use another method to authenticate on the lower left corner of the screen.
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Choose from the two (2) options which are Text and Call.
If Call is selected, you will receive a call from a third-party app and from there follow the
instructions to proceed with the authentication. However, if Text is selected, enter the code
sent to your device and click the Verify button to proceed.
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Test completed successfully shows when the validation is successful. Press Next to
proceed to the next step.
4. In the Backup Source menu, select the desired Outlook, OneDrive, Personal Site, Public
Folders or Site Collections for backup.
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Or click I would like to choose the files to backup to choose the detailed items to backup.
Enable the Show items checkbox at the bottom left corner if you would like to choose
individual items for backup.
Below are example screen shots for the Users, Public Folders, and Site Collections.
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Users: include Outlook, OneDrive and Personal Sites
Public Folders: include public folders
Site Collections: include Personal Sites and Site Collections
5. In the Schedule menu, configure a backup schedule for backup job to run automatically at
your specified time interval. Slide the on/off button to turn on this feature, then click Add
new schedule to add a new schedule, then click Next to proceed afterward.
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6. In the Destination menu, select a backup destination where the backup data will be stored.
Click the “+” icon next to Add new storage destination / destination pool.
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NOTE
For more details on Backup Destination, refer to the following Wiki article for details:
FAQ: Frequently Asked Questions on Backup Destination
Select storage destinations.
You can choose a storage combination of the Local/Mapped drive/Removable Drive or
Cloud storage. Click OK to proceed when you are done with the settings.
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If you have chosen the Local/Mapped Drive/Removable Drive option, click
Change to browse to a directory path where backup data will be stored, then
click Test to validate the path. Test completed successfully shows when the
validation is done.
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If you have chosen the Cloud Storage, select from the destination storage then
click OK.
You can add multiple storage destinations. The backup data will be uploaded to all the
destinations you have selected in the order you added them. Press the icon to alter
the order. Click Next to proceed when you are done with the selection.
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7. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
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You can choose from one of the following three Encryption Type options:
Default – an encryption key with 44 alpha numeric characters will be randomly
generated by the system
User password – the encryption key will be the same as the login password of
your AhsayOBM at the time when this backup set is created. Please be
reminded that if you change the AhsayOBM login password later, the encryption
keys of the backup sets previously created with this encryption type will remain
unchanged.
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
NOTE
For best practice on managing your encryption key, refer to the following Wiki article.
FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB?
Click Next when you are done setting.
8. If you have enabled the Encryption Key feature in the previous step, the following pop-up
window shows, no matter which encryption type you have selected.
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The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this
option to show the encryption key.
Copy to clipboard – Click to copy the encryption key, then you can paste it in
another location of your choice.
Confirm – Click to exit this pop-up window and proceed to the next step.
9. If you have enabled the scheduled backup option, you will be prompted to enter the User
Name and Password of the Windows account that will be running the backup.
Click Next to create the backup set.
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10.The following screen is displayed when the new Office 365 backup set is created
successfully.
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Create a Backup Set on AhsayCBS User Web Console
1. Log in to the User Web Console according to the instructions in Login to AhsayCBS User
Web Console.
2. Click the User icon on the User Web Console landing page.
3. On the Backup Set menu, click the + icon highlighted to create a bcakup set.
4. Select the type as Office 365 Backup, then name the backup set
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5. On the same menu under Run on, select Server to create a run on server (agentless
backup) backup set or Client to create a run on client (agent-based backup) backup set.
Server - If you choose to run the backup set on the CBS server, you won’t be able
to back up, restore or manage your backups on the AhsayOBM once the backup set
is created.
Client - If you choose to run the backup set on the AhsayOBM, you won’t be able to
back up, restore or manage your backups on the AhsayCBS Web Management
Console once the backup is created.
The Platform drop down box will appear once you select the Run on Client. Select
the correct operating system from the drop down box. There are three (3) choices
which are Windows, Mac, or Linux. Default is Windows.
NOTES
This setting CANNOT be altered once the backup set is created. If you wish to change the
backup method later, you will have to create a new backup set and start over the configurations
again.
For backup sets created in Run on Server backup type, the backup destination is restricted to
AhsayCBS by default and cannot be altered. If you wish to back up to other destinations, backup
sets should be created in Run on Client backup type instead.
6. Enter the user name and password of your Office 365 account, choose the region for the
account, enter the App password. Press Test to validate the account.
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NOTE
The App password is only required if the MFA status of an Office 365 account is enforced.
7. Enter the code sent to your device. If you want use other method of authentication, click the
link Use another method to authenticate on the lower left corner of the screen.
8. Choose from the two (2) options which are Text and Call.
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9. If Call is selected, you will receive a call from a third-party app and from there follow the
instructions to proceed with the authentication. However, if Text is selected, enter the code
sent to your device and click the button to proceed.
10. Test completed successfully shows when the validation is successful. Press Next to
proceed to the next step.
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11. Select the Backup Source in this menu. Select the desired Outlook, OneDrive, Personal
Site, Public Folders or Site Collections for backup. Check the box will back up all, i.e. check
the box of Outlook will back up the mailboxes of all the users.
Or click I would like to choose the files to backup to choose the detailed files to backup.
Users: include Outlook, OneDrive and Personal Sites
Public Folders: include public folder
Site Collections: include personal site and site collection
Press at the bottom right corner to proceed when you are done with the selection.
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You also have an option if you want to view the Advanced Backup Source screen by
Explorer or Table.
This is the Explorer view:
This is the Table view:
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12. Press at the bottom right corner to continue.
13. If you would like the backup set to run at a specified time interval of your choice, turn this
feature on by sliding the on/off switch in the Schedule menu.
Click the button to add a schedule.
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If you choose to turn this feature on, you may configure the following items.
Name of the scheduled backup
Backup schedule type
Backup start time
Run Retention Policy after backup
Click at the bottom right corner to confirm the backup schedule once you finish setting.
14. This step is only for user who has chosen to Run the backup set on Client in step 5.
If you have chosen to Run on Server, the backup destination is preset to the AhsayCBS or
Predefined Destination.
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You can choose one backup destination and skip to step 12.
If you have chosen to Run the backup set on Client.
To define the backup destination, there are two options:
In this menu, you can choose the Predefined Destination set by your backup service
provider. Click to display the available destinations. Mark the checkbox of your
desired destination.
Click at the bottom right corner to confirm your selection.
If you would like to choose other backup destination other than the Predefined
Destination, proceed to the next step without making any setting here. You will have
to complete this backup set creation first, then log in to the AhsayOBM and
configure the backup destination from there. For further details, refer to Appendix A
Setting Backup Destination on AhsayOBM for Backup Created on User Web
Console.
Press at the bottom right corner to proceed when you are done with the setting.
15. By default, the Encrypt Backup Data option is enabled with the Encryption Type preset as
Default which provides the most secure protection.
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You can choose from one of the following three Encryption Type options:
Default (Machine Generated Random) – an encryption key with 44 alpha
numeric characters will be randomly generated by the system
User password – the encryption key will be the same as the login password of
your AhsayOBM at the time when this backup set is created. Please be reminded
that if you change the AhsayOBM login password later, the encryption keys of the
backup sets previously created with this encryption type will remain unchanged.
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
NOTE:
For best practice on managing your encryption key, refer to the following Wiki article:
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FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB?
Click at the bottom right corner to confirm the backup schedule once you finish
setting.
16. Click at the bottom right corner to confirm creating this backup set.
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5 Overview of Office 365 Backup Process
The following steps are performed during an Office 365 backup job on Run on Server and Run on
Client.
5.1 Run on Server Office 365 Backup
For an overview of the detailed process for Steps 2, 3 and 8, please refer to A, B and C.
A
B
C
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5.2 Run on Client Office 365 Backup
For an overview of the detailed process for Steps 3, 5 and 10, please refer to D, E and F.
D
E
F
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6 Running Backup Job
Start a Manual Backup in AhsayOBM
1. Login to AhsayOBM according to the instructions in Login to AhsayOBM.
2. Click the Backup icon on the main interface of AhsayOBM.
3. Backup sets can be sorted by Name or by Creation Time. By default, it is sorted by Name.
Select the backup set which you would like to start a backup for. In case you want to modify
the In-File Delta type, Destinations and Retention Policy settings, click Show advanced
option.
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4. If you would like to modify the In-File Delta type, Destinations and Retention Policy Settings,
click Show advanced option.
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5. Click Backup to start the backup and wait until the backup is finished.
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3. Check the log of your backup by clicking this icon . It will show you the log of your backup
with corresponding date and time.
To view the report, go to the Report > Backup
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In this Backup Report screen, you can see the backup set with corresponding destination,
completion date and time, and status.
Click the backup report and the summary of the backup will be displayed. You can also
click the View Log, this will redirect you to the log summary of your backup.
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You can also search for backup reports from a specific period of date. For
example, we have the From date which is, 01 Mar 2019 and the To date
which is, 18 Mar 2019. Then click the Go button to generate the available
reports.
If this is a valid range of dates then backup reports will be displayed unless
there were no backup running on the specified dates. A message of No
records found will also be displayed.
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Start a Manual Backup on the AhsayCBS User Web Console
1. Log in to the User Web Console according to the instructions in Login to User Web Console.
2. Click on the User icon.
3. Under the Backup Set > Manage Backup Set menu, you should see the backup set you
have created.
4. Click the drop-down menu on the backup set that you would like to start a backup for. Select
Backup and then click Run.
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5. Modify the In-file Delta type and Rentention Policy settings if necessary.
6. Click at the bottom right corner to start the backup.
7. You will see the status showing Backup is Running when the backup is in progress.
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8. If you want to monitor the backup status, you need to go to Live Activities to watch the
process.
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7 Restoring Office 365 Backup Set
Prior performing the restoration, it is best to be knowledgeable on the options of AhsayOBM can
offer. Below are brief descriptions of the said features for you to be familiarize with and utilize each
function. After this quick walkthrough you will see the step-by-step instructions with corresponding
screen shots on how to restore your data using the following options below.
For Office 365, you can restore items from,
Users
This is composed of data from Outlook, OneDrive, and Personal Site.
Site Collections
This is composed of one Top-level site, Subsites, and Public Folders.
Those items can be restored to,
Local Machine
Restore your data to your local computer where the AhsayOBM is running.
Note: This option only applies to restore of items such as files, images, videos, music
and more from OneDrive and not items from Outlook mailbox.
Original Location
Restore your data to the original Office 365 account.
Alternate Location
Restore your data to an alternate location, another O365 user account on the same
365 domain. Alternate location depends on source of the items. It can be from Users
or Site Collections.
Example #1:
Restore Items from Users
Office 365 Account: TestAccountABC@onecompany
Users: TestUserAccount01@onecompany
TestUserAccount02@onecompany
TestUserAccount03@onecompany
TestUserAccount04@onecompany
TestUserAccount05@onecompany
Explanation:
For the example above, we have the TestAccountABC@onecompany as our Office
365 account. For the alternate location, a dropdown list will be available and from
there you can choose from the following Office 365 accounts:
o TestUserAccount01@onecompany
o TestUserAccount02@onecompany
o TestUserAccount03@onecompany
o TestUserAccount04@onecompany
o TestUserAccount05@onecompany
Example #2:
Restore Items from Site Collections
Office 365 Account: SampleAccountXYZ@twosquaretower
Site Collection / Site: blackbox.sharepoint.com/sites/EmptySite1
blackbox.sharepoint.com/sites/EmptySite2
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blackbox.sharepoint.com/sites/EmptySite3
blackbox.sharepoint.com/sites/EmptySite4
blackbox.sharepoint.com/sites/EmptySite5
Explanation:
For the example above, we have the SampleAccountXYZ@twosquaretower as our
Office 365 account. For the alternate location, a dropdown list will be available and
from there you can choose from the following Site Collections / Sites:
o blackbox.sharepoint.com/sites/EmptySite1
o blackbox.sharepoint.com/sites/EmptySite2
o blackbox.sharepoint.com/sites/EmptySite3
o blackbox.sharepoint.com/sites/EmptySite4
o blackbox.sharepoint.com/sites/EmptySite5
Alternate Office 365 Account
Last but not the least, you can restore your data to an alternate Office 365 account
that has a different domain.
Example:
Original Office 365 Account: TestAccountABC@onecompany
Alternate Office 365 Account: SampleAccountXYZ@twosquaretower
Explanation:
As you can see on the above example, we have two (2) Office 365 accounts with
different domain. The Original Office 365 account is what we used as the source of
our backup and can also use as the original location for restoration. For the alternate
Office 365 account, we need to use another Office 365 account that has a different
domain.
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Restore Backup with AhsayOBM
1. Login to AhsayOBM according to the instructions in Login to AhsayOBM.
2. Click the Restore icon on the main interface of AhsayOBM.
3. Select the backup set that you would like to restore.
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4. Select the backup destination that you would like to restore backed-up items to. In our
screenshot below, we have three (3) options namely, AhsayCBS, GoogleDrive-1, and
Local-1.
5. Select to restore from Users or Site Collections. Click Next to continue.
From Users
For the backup data from Users
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Select the item(s) you would like to restore. You can also choose to restore
backed up file from a specific backup job of your choice using the Select what
to restore drop-down menu at the top. Click Next to proceed when you are
done with the selection.
Select the destination you would like the mail objects to be restored.
Local machine
Tick the Restore to local computer checkbox and click Next to proceed.
Click the Browse button to select a path on where you want the items to
be restored on your local computer. Make sure it has enough space to
accommodate your restoration.
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Also click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click Next to proceed.
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Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
Restore is completed. Click the to show the log of the restoration.
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To check if the files from OneDrive are fully restored in the location
machine on the selected directory which is
C:\Users\Administrator\Documents, go to the Documents folder. There
should be an available Office 365 folder.
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Open the Office 365 folder and you will see a User folder. This includes
the selected Office 365 user account which is
carven.tsang@cloudbacko.biz and when you open the Office 365 user
account folder, you will see the OneDrive folder.
Click the OneDrive folder and you will see the TestFiles folder.
Inside the TestFiles folder are files we have restored from OneDrive. This
includes Images, Microsoft Excel. Microsoft Word, PowerPoint
Presentations, and Text.
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Here is a preview of one of restored files from OneDrive.
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Original location
Select the item(s) you would like to restore. You can also choose to
restore backed up file from a specific backup job of your choice using the
Select what to restore drop-down menu at the top. Click Next to proceed
when you are done with the selection
Choose from the following three (3) options on where you want your items
to be restored. Select the Original location.
Also click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
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By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click Next to proceed.
Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
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Restore is completed. Click the to show the log of the restoration.
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To check if the mails from Outlook and files from OneDrive are fully
restored in the original location, login and check the files in Outlook and
OneDrive. As you can see on our example screen shot below, Carven
Tsang is logged in and the Inbox from Outlook and TestFiles folder from
OneDrive are available.
Open the TestFiles folder to check if the files are completely restored.
Here is a preview of one of the restored files from OneDrive.
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Alternate location
Select the item(s) you would like to restore. You can also choose to restore
backed up file from a specific backup job of your choice using the Select
what to restore drop-down menu at the top. Click Next to proceed when
you are done with the selection
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate location.
Also click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
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By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click Next to proceed.
Select an Office 365 user account on which the data will be restored. Click
on the dropdown arrow to view the available Office 365 user accounts.
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Click Next to proceed.
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Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration.
Restore is completed. Click the to show the log of the restoration.
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To check if the mails from Outlook and files from OneDrive are fully
restored in the original location, login and check the files in Outlook and
OneDrive. As you can see on our example screen shot below, CSV-Ivyr is
logged in and the Inbox from Outlook and TestFiles folder from OneDrive
are available.
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Here is a preview of one of restored files from OneDrive.
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Alternate Office 365 Account
Select the item(s) you would like to restore. You can also choose to
restore backed up file from a specific backup job of your choice using the
Select what to restore drop-down menu at the top. Click Next to proceed
when you are done with the selection
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate Office 365 Account.
Input the Username, Password, App password, and choose the region for
the other Office 365 account.
If the MFA of an alternate Office 365 account is enabled, then you are
required to input the App password. Otherwise, restoration will not be able
to proceed as it is mandatory.
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Choose from the following Region:
Also, click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
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By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Test completed successfully shows when the validation is successful,
then click Next to continue.
Click Next to proceed.
Select an Office 365 user account on which the data will be restored. Click
on the dropdown arrow to view the available Office 365 user accounts.
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Click Next to proceed.
Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
Restore is completed. Click the to show the log of the restoration.
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To check if the mails from Outlook and files from OneDrive are fully
restored in the original location, login and check the files in Outlook and
OneDrive. As you can see on our example screen shot below, Ronnie
Chan is logged in and the Inbox from Outlook and TestFiles folder from
OneDrive are available.
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Here is a preview of one of restored files from OneDrive.
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From Site Collections
Select the item(s) you would like to restore. You can also choose to restore
backed up file from a specific backup job of your choice using the Select what
to restore drop-down menu at the top. Click Next to proceed when you are
done with the selection.
Select the destination you would like the mail objects to be restored.
Local machine
Tick the Restore to local computer checkbox and click Next to proceed.
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Click the Browse button to select a path on where you want the items to
be restored on your local computer. Make sure it has enough space to
accommodate your restoration.
Also, click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
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Click Next to proceed.
Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
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Restore is completed. Click the to show the log of the restoration.
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To check if the files from the Site Collections are fully restored in the
location machine on the selected directory which is
C:\Users\Administrator\Documents, go to the Documents folder. There
should be an available Office 365 folder.
Open the Office 365 folder and you will see a Site Collections folder. This
includes the selected SharePoint site which is the ahsay.sharepoint.com.
Open the folder and you will see the sites, list and libraries, and subsites.
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Original location
Select the item(s) you would like to restore. You can also choose to
restore backed up file from a specific backup job of your choice using the
Select what to restore drop-down menu at the top. Click Next to proceed
when you are done with the selection.
Choose from the following three (3) options on where you want your items
to be restored. Select the Original location.
Select a Mode.
o Overwrite when exist
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If the data that you will be restoring is already available in the Office
365 account, then you have a choice to still overwrite the existing
data.
o Skip when exist
If the data you will be restoring is already available in the Office 365
account, then you have a choice to skip and move to the next one.
Click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
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Click Next to proceed.
Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
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Restore is completed. Click the to show the log of the restoration.
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To check if the selected site from Site Collections is fully restored, login and
check the SharePoint. As you can see on our example screen shot below,
Carven Tsang is logged in and the ahsay.sharepoint.com/sites/test is
completely restored.
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Alternate Location
Select the item(s) you would like to restore. You can also choose to
restore backed up file from a specific backup job of your choice using the
Select what to restore drop-down menu at the top. Click Next to proceed
when you are done with the selection
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate location.
Select a Mode.
o Overwrite when exist
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If the data that you will be restoring is already available in the
alternate location in the Office 365 account, then you have a choice
to still overwrite the existing data.
o Skip when exist
If the data you will be restoring is already available in the alternate
location in the Office 365 account, then you have a choice to skip
and move to the next one.
Click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
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Click Next to proceed.
Click Change to select an alternate Site Collection / Site on which the data
will be restored. Click on the dropdown arrow to view the available Sites.
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Click Next to proceed.
Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
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Restore is completed. Click the to show the log of the restoration.
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To check if the selected site from Site Collections is fully restored, login
and check the SharePoint. As you can see on our example screen shot
below, Carven Tsang is logged in and the contents in
ahsay.sharepoint.com/sites/test is completely restored in
ahsay.sharepoint.com/sites/EmptySite1.
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Alternate Office 365 Account
Select the item(s) you would like to restore. You can also choose to
restore backed up file from a specific backup job of your choice using the
Select what to restore drop-down menu at the top. Click Next to proceed
when you are done with the selection.
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate Office 365 Account.
Input the Username, Password, App password, and choose the region for
the other Office 365 account.
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Select a Mode.
o Overwrite when exist
If the data that you will be restoring is already available in the
alternate Office 365 account, then you have a choice to still
overwrite the existing data.
o Skip when exist
If the data you will be restoring is already available in the alternate
Office 365 account, then you have a choice to skip and move to the
next one.
Click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
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Click Next to proceed.
Test completed successfully shows when the validation is successful,
then click Next to continue.
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Click Change to select an alternate Site Collection / Site on which the data
will be restored. Click on the dropdown arrow to view the available Sites.
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Click Next to proceed.
Select the temporary directory for storing temporary files, such as delta
files when they are being merged, click Restore to start the restoration
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Restore is completed. Click the to show the log of the restoration.
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To check if the selected site from Site Collections is fully restored, login
and check the SharePoint. As you can see on our example screen shot
below, Ronnie Chan is logged in and the ahsay.sharepoint.com/sites/test
is completely restored in another Office 365 account.
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Restore Backup with AhsayCBS User Web Console
1. Log in to the User Web Console according to the instructions in Login to User Web Console.
2. Click on the User icon.
3. You should see the backup set you would like to restore under Backup Set > Manage
Backup Set. Click on the drop-down menu on the backup set you would like to restore, then
select Restore and click Run.
4. Choose where the items to be restored from. Select to restore from Users or Site
Collections. Click Next to continue.
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From Users
For the backup data from Users
Select the item(s) you would like to restore. You can also choose to restore
backed up file from a specific backup job of your choice using the Select what
to restore drop-down menu at the top. Click Next to proceed when you are
done with the selection.
Select the destination you would like the mail objects to be restored.
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Original location
Choose from the following three (3) options on where you want your items
to be restored. Select the Original location.
Also click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click to start the restoration.
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Alternate location
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate location.
Also click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click to start the restoration.
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Alternate Office 365 Account
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate Office 365 Account.
Input the Username and Password and choose the region for the other
Office 365 account.
If the MFA of an alternate Office 365 account is enabled, then you are
required to input the App password. Otherwise, restoration will not be able
to proceed as it is mandatory.
Choose from the following Region:
Also, click the Show advanced option to configure other restore settings.
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Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Press Test to validate the account. An alert message with OK message will
show when the validation is successful, then click OK to continue.
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Click to start the restoration.
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From Site Collections
Select the item(s) you would like to restore. You can also choose to restore
backed up file from a specific backup job of your choice using the Select what
to restore drop-down menu at the top. Click Next to proceed when you are
done with the selection.
Select the destination you would like the mail objects to be restored.
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Original location
Choose from the following three (3) options on where you want your items
to be restored. Select the Original location.
Select a Mode.
o Overwrite when exist
If the data that you will be restoring is already available in the
Office 365 account, then you have a choice to still overwrite the
existing data.
o Skip when exist
If the data you will be restoring is already available in the Office
365 account, then you have a choice to skip and move to the
next one.
Click the Show advanced option to configure other restore settings.
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Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click to proceed.
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Alternate Location
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate location.
Select a Mode.
o Overwrite when exist
If the data that you will be restoring is already available in the
alternate location in the Office 365 account, then you have a
choice to still overwrite the existing data.
o Skip when exist
If the data you will be restoring is already available in the alternate
location in the Office 365 account, then you have a choice to skip
and move to the next one.
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Click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Click Next to proceed.
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Click Change to select an alternate Site Collection / Site on which the data
will be restored. Click on the dropdown arrow to view the available Sites.
Click to proceed.
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Alternate Office 365 Account
Choose from the following three (3) options on where you want your items
to be restored. Select the Alternate Office 365 Account.
Input the Username and Password and choose the region for the other
Office 365 account.
Choose from the following Region:
Select a Mode.
o Overwrite when exist
If the data that you will be restoring is already available in the
alternate Office 365 account, then you have a choice to still
overwrite the existing data.
o Skip when exist
If the data you will be restoring is already available in the alternate
Office 365 account, then you have a choice to skip and move to
the next one.
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Click the Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified during the
restore process. This will check the data for errors during the restore process and
create a data summary of the in-file delta files which will be included in the report.
Press Test to validate the account. An alert message with OK message
will show when the validation is successful, then click OK to continue.
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Click Change to select an alternate Site Collection / Site on which the data
will be restored. Click on the dropdown arrow to view the available Sites.
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Click to proceed.
5. You will see the status showing Restore is Running when the restore is in progress.
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6. If you want to monitor the backup status, you need to go to Live Activities to watch the
process.
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Restore Filter with AhsayOBM
This search feature allows you to search directories, files, folders, and mails. For Office 365, these
items can be search from Users and Site Collections.
For Users, you can search Files, Folders, and Mails.
For Site Collections, you can search Directories and Files.
To make it more flexible, the search feature offers filtering. You can add additional pattern upon
searching. Pattern includes the following criteria:
Contains
These are Directories, Files, Folders, and Mails with the name containing the specific
letter or word.
Exact
These are Directories, Files, Folders, and Mails with the exact or accurate name.
Start With
These are Directories, Files, Folders, and Mails with the name starting with a specific
letter or word.
Ends With
These are Directories, Files, Folders, and Mails with the name ending with a specific
letter or word.
It also has the Match Case function, which serves as an additional accuracy when searching for
any specific directories, files, folders, and mails.
For more detailed examples using the restore filter on AhsayOBM, refer to Appendix D: Example
Scenarios for Restore Filter using AhsayOBM.
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1. Login to AhsayOBM according to the instructions in Login to AhsayOBM.
2. Click the Restore icon on the main interface of AhsayOBM.
3. Select the backup set the you would like to restore.
4. Select the backup destination that you would like to restore backed-up items to.
5. Select to restore from Users or Site Collections. Click Next to continue.
From Users
Select the item(s) you would like to restore. You can also choose to restore backed-
up file from a specific backup job of your choice using the Select what to restore
drop-down menu at the top. Click Next to proceed.
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Click the Search located below the Restore to local computer checkbox.
Change the path if you want to restore items from other location. Click the Change
button then click OK to proceed.
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If you are going to search for specific mails, then click the Outlook to expand for
more selection. In our example below, Inbox of carven.tsang@cloudbacko.biz is
selected.
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OR
If you are going to search for specific files and/or folders, then click the OneDrive to
expand for more selection. In our example below, testBigFile-backup folder in
OneDrive is selected.
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Tick the Search subfolders checkbox if you want to include available subfolders
upon searching.
Select from the following kind of files you want to search.
Files and Folders
Files only
Folders only
Mail – Subject
Mail – From
Mail – To
Mail – CC
Mail – BCC
Mail – Received Date
Mail – Sent Date
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Select from the following type of filtering you want to search.
Contains
Exact
Starts With
Ends With
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Enter a pattern you want and Tick the Match Case checkbox if you want to
accurately search for a specific file.
Click the Search button and the result will be displayed.
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Check all the items or check a specific mail that you want and click OK to proceed
and you will return to the restore main screen.
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From Site Collections
Select the item(s) you would like to restore. You can also choose to restore backed-
up file from a specific backup job of your choice using the Select what to restore
drop-down menu at the top. Click Next to proceed.
Click the Search located below the Restore to local computer checkbox.
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Change the path if you want to restore items from other location. Click the Change
button then click OK to proceed.
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Tick the Search subfolders checkbox check if you want to include available
subfolders upon searching.
Select from the following kind of files you want to search.
Files and Directories
Files Only
Directories Only
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Select from the following type of filtering you want to search.
Contains
Exact
Starts With
Ends With
Enter a pattern you want and Tick the Match Case checkbox if you want to
accurately search for a specific file.
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Click the Search button and the result will be displayed.
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Click OK to proceed.
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Appendix
Appendix A: Setting Backup Destination on AhsayOBM for
Backup Set Created on User Web Console
You need to read the instructions below only if you:
Have created a backup set on AhsayCBS User Web Console; AND
Selected the backup set to Run on Client; AND
Have not selected any Predefined Destination in the backup creation process on the User
Web Console
-OR-
Have selected a Predefined Destination in the backup creation process on User Web
Console but wish to add additional backup destination other than the predefined destination
1. Log in to AhsayOBM according to the instructions in Login to AhsayOBM.
2. In the AhsayOBM main interface, click Backup Sets.
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3. Click the backup set which you wish to add backup destination to.
4. Click the Destination menu on the left side, then click the Add button on the right to add
backup destination.
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5. Select storage destinations.
You can choose a storage combination of the Local/Mapped drive/Removable Drive or
Cloud storage. Click OK to proceed when you are done with the settings.
If you have chosen the Local/Mapped Drive/Removable Drive option, click
Change to browse to a directory path where backup data will be stored, then
click Test to validate the path. Test completed successfully shows when the
validation is done.
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If you have chosen the Cloud Storage, select from the destination storage then
click OK.
You can add multiple storage destinations. The backup data will be uploaded to all the
destinations you have selected in the order you added them. Press the icon to alter
the order. Click Next to proceed when you are done with the selection.
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Appendix B: Example Scenarios for Office 365 License
Requirement and Usage
Scenario No. 1: Backing up Office 365 user accounts in multiple backup sets
The required Office 365 licenses are calculated by the number of Office 365 user accounts that you
want to backup.
Example No. 1: To back up one (1) Office 365 user account on multiple backup sets, only
one Office 365 license is needed.
Backup Set Name
Office 365 User Account
Backup Set A
user01@company-office365.com
Backup Set B
user01@company-office365.com
Backup Set C
user01@company-office365.com
Example No. 2: To back up two (2) Office 365 user accounts on multiple backup sets, two
Office 365 licenses are needed.
Backup Set Name
Office 365 User Account
user01@company-office365.com
Backup Set A
user02@company-office365.com
Backup Set B
user01@company-office365.com
Backup Set C
user02@company-office365.com
Example No. 3: To back up three (3) Office 365 user accounts on multiple backup sets, two
Office 365 licenses are needed.
Backup Set Name
Office 365 User Account
user01@company-office365.com
user02@company-office365.com
Backup Set A
user03@company-office365.com
user01@company-office365.com
Backup Set B
user02@company-office365.com
Backup Set C
user03@company-office365.com
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Scenario No. 2: Backing up SharePoint Sites under Site collections in multiple backup sets.
The required Office 365 license is only one.
Example No. 1: To back up one (1) SharePoint site under Site Collection, only one Office
365 license is needed.
Backup Set Name
SharePoint Site
Backup Set A
companyoffice365.sharepoint.com/user01
Backup Set B
companyoffice365.sharepoint.com/user01
Backup Set C
companyoffice365.sharepoint.com/user01
Example No. 2: To back up one (1) or two (2) SharePoint sites under Site Collection, only
one Office 365 license is needed.
Backup Set Name
SharePoint Site
companyoffice365.sharepoint.com/user01
Backup Set A
companyoffice365.sharepoint.com/user02
Backup Set B
companyoffice365.sharepoint.com/user01
companyoffice365.sharepoint.com/user01
Backup Set C
companyoffice365.sharepoint.com/user02
Example No. 3: To back up three (3) or more SharePoint sites under Site Collection, only
one Office 365 license is needed.
Backup Set Name
SharePoint Site
companyoffice365.sharepoint.com/user01
companyoffice365.sharepoint.com/user02
Backup Set A
companyoffice365.sharepoint.com/user03
Backup Set B
companyoffice365.sharepoint.com/user01
companyoffice365.sharepoint.com/user01
companyoffice365.sharepoint.com/user02
Backup Set C
companyoffice365.sharepoint.com/user03
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Scenario No. 3: Backing up files and/or folders under Public Folder in multiple backup sets.
The required Office 365 license is only one.
Example No. 1: To back up files and/or folders under Public Folder, only one (1) Office 365
license is needed.
Backup Set Name
Files and/or Folders
Backup Set A
Folder01
o microsfotword01.docx
o powerpointpresentation01.pptx
o spreadsheet01.xls
o notepad01.txt
o picture01.jpg
o picture02.jpg
Folder01
o microsfotword01.docx
o powerpointpresentation01.pptx
o spreadsheet01.xls
o notepad01.txt
o picture01.jpg
o picture02.jpg
Folder02
Backup Set B
Folder03
Folder01
o microsfotword01.docx
o powerpointpresentation01.pptx
o spreadsheet01.xls
o notepad01.txt
o picture01.jpg
o picture02.jpg
Folder02
Backup Set C
Folder03
o microsfotword02.docx
o powerpointpresentation02.pptx
o spreadsheet02.xls
o notepad02txt
o picture05.jpg
o picture06.jpg
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Scenario No. 4: Backing up Office 365 User Accounts, files and/or folders under Public
Folder, and SharePoint sites under Site Collections in multiple backup sets.
The required Office 365 license will depend on the number of unique Office 365 accounts.
Example No. 1: To back up one (1) Office 365 user account, files and/or folders under
Public Folder, and SharePoint sites under Site Collections on multiple backup sets, three (3)
Office 365 licenses are needed.
Backup Set Name
Office 365 User Account, SharePoint
Site, and Files and/or Folders
Backup Set A
user01@company-office365.com
user01@company-office365.com
user02@company-office365.com
companyoffice365.sharepoint.com/user01
Backup Set B
companyoffice365.sharepoint.com/user02
user01@company-office365.com
user02@company-office365.com
Backup Set C
Folder01
o microsfotword01.docx
o powerpointpresentation01.pptx
o spreadsheet01.xls
o notepad01.txt
o picture01.jpg
o picture02.jpg
user01@company-office365.com
user02@company-office365.com
user03@company-office365.com
Folder01
o microsfotword01.docx
o powerpointpresentation01.pptx
o spreadsheet01.xls
o notepad01.txt
o picture01.jpg
o picture02.jpg
companyoffice365.sharepoint.com/user01
Backup Set D
companyoffice365.sharepoint.com/user02
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Appendix C: Example Setting for Java Heap Size
These are some examples for better appreciation with formula for calculating the required memory:
Example No. 1: Backup set with 20 SharePoint Sites and 50 OneDrive Accounts
SharePoint Sites – 20 x 150MB = 3000 MB / 3 GB
OneDrive Accounts – 50 x 100MB = 5000 MB / 5 GB
Total = 3000 MB / 3 GB + 5000 MB / 5 GB = 8000 MB / 8 GB
In this example, we first computed for the memory needed for the SharePoint Sites and
OneDrive Accounts which are 3000 MB / 3 GB and 5000 MB / 5 GB respectively. Then we
added those two and came up with 8000 MB / 8 GB. This is the total Java heap size setting
of the AhsayOBM client should set.
Example No 2: Backup set with 80 Site Collections and 100 OneDrive Accounts
Site Collections – 80 x 150MB = 12000 MB / 12 GB
OneDrive Accounts – 100 x 100MB = 10000 MB / 10 GB
Total = 12000 MB / 12 GB + 10000 MB / 10 GB = 22000 MB / 22 GB
In this example, we first computed for the memory needed for the Site Collections and
OneDrive Accounts which are 12000 MB / 12 GB and 10000 MB / 10 GB respectively. Then
we added those two and came up with 22000 MB / 22 GB. This is the total Java heap size
setting of the AhsayOBM client should set.
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Appendix D: Example Scenarios for Restore Filter using
AhsayOBM
Scenarios No. 1: Items from Users
Example No. 1: Restore filter setting from an Office 365 user account’s outlook inbox
Location:
Office 365/carven.tsang@clouddbacko.biz/Outlook/Inbox
Search subfolders:
True
Kind:
Mail – Subject
Type:
Contains
Pattern:
Office 365 changes
Match Case:
True
Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM.
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Explanation:
All mails under Office 365/Users/carven.tsang@cloudbacko.biz/Outlook/Inbox that has a
subject and contains ‘Office 365 changes’ with match case set to true will be included upon
performing search.
As you can see on the screen shot above, the result panel contains the Name of the mail,
Directory of the mails which are indicated In-Folder column, Size of each mails, and Date
Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning,
the filter will include all available subfolders in the Outlook Inbox upon searching. And it will
strictly search only the specified pattern and case which is the ‘Office 365 changes’.
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Example No. 2: Restore filter setting from an Office 365 user account’s OneDrive
Location:
Office 365/carven.tsang@clouddbacko.biz/OneDrive
Search subfolders:
True
Kind:
Files and Folders
Type:
Exact
Pattern:
testBigFile-backup
Match Case:
True
Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM
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Explanation:
All files and folders under Office 365/Users/carven.tsang@cloudbacko.biz/OneDrive that has
the exact pattern of ‘testBigFile-backup’ with match case set to true will be included upon
performing search.
As you can see on the screen shot above, the result panel contains the Name of the mail,
Directory of the mails which are indicated In-Folder column, Size of each mails, and Date
Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning,
the filter will include all available subfolders in OneDrive upon searching. And it will strictly
search only the specified pattern and case which is the ‘testBigFile-backup’.
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Example No. 3: Restore filter setting from an Office 365 user account’s personal site
Location:
Office 365/carven.tsang@clouddbacko.biz/Personal Site
Search subfolders:
True
Kind:
Files and Folders
Type:
contains
Pattern:
ppp
Match Case:
True
Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM
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Explanation:
All personal site under Office 365/Personal Site that has the pattern that contains with ‘ppp’
with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the mail,
Directory of the mails which are indicated In-Folder column, Size of each mails, and Date
Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning,
the filter will include all available subfolders in Personal Site upon searching. And it will
strictly search only the specified pattern and case which starts with ‘ppp’.
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Scenarios No. 2: Items from Site Collections
Example No. 1: Restore filter setting from Site Collections
Location:
Office 365/Site Collections
Search subfolders:
True
Kind:
Files and Directories
Type:
Starts With
Pattern:
A
Match Case:
True
Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM.
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Explanation:
All SharePoint sites under Office 365/Site Collections that has the pattern that starts with ‘A’
with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the mail,
Directory of the mails which are indicated In-Folder column, Size of each mails, and Date
Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning,
the filter will include all available subfolders in Site Collections upon searching. And it will
strictly search only the specified pattern and case which starts with ‘A’.
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Example No. 2: Restore filter setting from Public Folders
Location:
Office 365/Public Folders
Search subfolders:
True
Kind:
Files and Folders
Type:
Ends With
Pattern:
t
Match Case:
True
Follow the step-by-step procedure indicated on Restore Filter with AhsayOBM.
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Explanation:
All files and folders under Office 365/Public Folders that has the pattern that ends with ‘t’
with match case set to true will be included upon performing search.
As you can see on the screen shot above, the result panel contains the Name of the mail,
Directory of the mails which are indicated In-Folder column, Size of each mails, and Date
Modified.
The restore filter setting includes the Search subfolder and Match case set to true. Meaning,
the filter will include all available subfolders in Public Folder upon searching. And it will
strictly search only the specified pattern and case which ends with ‘t’.
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Appendix E: Setting Multi-Factor Authentication (MFA) in
Microsoft 365 Admin Center
What is a Multi-Factor Authentication (MFA)? It is an authentication method wherein a user will be
granted an access only after successfully presenting two or more evidences or proof of personal
information or identification. It also adds second layer of security to users upon logging in.
To enable MFA to any Office 365 user accounts, follow the steps below:
1. Login using an Office 365 Administrator credentials.
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2. Click the Admin Center icon.
3. Go to Users and select the Active users from the list.
4. There are two (2) modes of viewing the Active users.
Classic Mode – This is the default mode upon entering the Active users screen.
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Preview Mode – This is a new feature in the Office 365 Admin Center that offers
simplification to manage your Microsoft 365 and Office 365 services. It also has all the
capabilities of the classic mode.
5. To go to the Multifactor Authentication screen, below are the steps for classic and preview
mode.
For the Classic Mode:
Search and select an Office 365 user account. The user’s information will be
displayed.
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In the lower part of the user’s information screen, look for the Manage multi-factor
authentication link. It is in the More settings portion.
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For the Preview Mode:
In the Active users screen, click the [] ellipses.
Select Setup multifactor authentication from the list.
6. The multi-factor authentication screen will be displayed.
Note: The two (2) modes will go to the same screen.
7. You can search and select one or more Office 365 user accounts. There is also a drop-down
list available for multi-factor authentication status namely, Disabled, Enabled, and
Enforced.
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Disabled – This status refers to the users who are not yet enrolled in the MFA. This
is the default status.
Enabled – This status refers to the users who are enrolled in the MFA, but changes
have not yet taken effect.
Enforced – This status refers to the users who are enrolled in the MFA has
completed the registration process.
8. Upon selecting a user, on the right side of the screen it will show you a link to enable the
MFA. Click the Enable link to proceed.
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9. A warning message will be displayed. Click the enable multi-factor auth button to proceed.
Otherwise, click the cancel button to abort.
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10. If you select enable multi-factor auth, the screen below shows the successful enabling of
MFA for the Office 365 user account that you selected.
11. To finish the setup for the MFA, login using the MFA enabled Office 365 user account.
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12. Upon logging in, there will be a message that will require you to provide more information to
keep your account safe. Click Next to proceed.
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13. The Additional security verification screen will be displayed. Select one (1) option you
want for the security of your account. You can choose from the three (3) options,
Authentication phone, Office phone, and Mobile app.
Authentication phone
o Enter valid mobile number.
o Select a method
Send me a code by text message
Call me
Office phone – This option is disabled. Please ask your administrator if you need to
update your office phone number.
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Mobile app
o Select which option you like upon using the mobile app
Receive notifications for verification
Use verification code
14. If you have selected the first option which is the Authentication phone with a method of
Send me a code by text, you will receive a text message containing the verification code.
Ensure that you have indicated a valid mobile number.
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15. To verify if it’s working, login using the MFA enabled Office 365 user account.
16. Upon logging in, there will be a message that will require you to provide the code that have
been sent to your personal mobile number. Click Verify to proceed.
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17. After the verification process, the screen will be automatically redirected to the Office 365
Main screen.
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Appendix F: Setting “Need help logging in” using AhsayOBM
The Need help logging in feature will assist you on the steps needed in case an enrolled phone
number is not available in the list.
1. Log in to AhsayOBM according to the instructions in Login to AhsayOBM.
2. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. Click the Need
help logging in? located in the lower left corner of the screen.
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3. Enter a valid e-mail address then click Send. It should be the same with the e-mail address
indicated in the contact information in the backup set. Please contact your service provider for
more details.
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4. Check the email as there will be login instructions. Click the link to proceed.
5. Select a Country Code and enter the mobile number. Click the button.
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6. Enter the passcode and click button.
7. The main menu will be displayed. This consist of the following modules: Live Activities, User,
and Run Direct.
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Appendix G: Setting “Need help logging in” using AhsayCBS User
Web Console
The Need help logging in feature will assist you on the steps needed in case an enrolled phone
number is not available in the list.
1. Log in to the User Web Console according to the instructions in Login to AhsayCBS User Web
Console.
2. If Multi-Factor Authentication (MFA) is enabled, the following screen will appear. Click the Need
help logging in? located below the last phone number.
3. Enter a valid e-mail address then click button. It should be the same with the e-mail address
indicated in the contact information in the backup set. Please contact your service provider for
more details.
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4. Check the email as there will be login instructions. Click the link to proceed.
5. Select a Country Code and enter the mobile number. Click the button.
6. Enter the passcode and click button.
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7. The main menu will be displayed. This consist of the following modules: Live Activities, User,
and Run Direct.