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README FIRST
Windows Server Backup v8
Cloud File Backup & Restore Guide for Windows
3
rd
March 2020
We use Ahsay’s software for our online backup service and this is the original Ahsay manual.
99% of the time you won’t need to use these manuals. If you do, please read the following notes.
Email us on support@bobcloud.net anytime if you require assistance.
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Depending on the service you have with us, some of the content won’t be applicable to you.
Note:
We don’t supply the following services on our shared platform. These are only provided on our
System Provider service.
Agentless backup, Open direct, Run Direct, or Run on Server.
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All accounts must be created on our reseller portal https://portal.data-stor.net
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Definitions:
Our Server version is named OBM \ AhsayOBM in this manual.
The AhsayCBS Web Console is mapped to our own portal https://portal.data-stor.net
File name and path substitutes
%system_path%/ahsayobm >>> %system_path%/server
Service and process substitutes
ahsayobm >>> server
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Copyright Notice
© 2020 Ahsay Systems Corporation Limited. All rights reserved.
The use and copying of this product is subject to a license agreement. Any other use is prohibited. No part of this publication
may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any
means without prior written consent of Ahsay Systems Corporation Limited. Information in this manual is subject to change
without notice and does not represent a commitment on the part of the vendor, Ahsay Systems Corporation Limited does not
warrant that this document is error free. If you find any errors in this document, please report to Ahsay Systems Corporation
Limited in writing.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/).
Trademarks
Ahsay, Ahsay Cloud Backup Suite, Ahsay Online Backup Suite, Ahsay Offsite Backup Server, Ahsay Online Backup Manager,
Ahsay A-Click Backup, Ahsay Replication Server, Ahsay BackupBox Firmware, Ahsay Universal Backup System, Ahsay NAS
Client Utility are trademarks of Ahsay Systems Corporation Limited.
Amazon S3 is registered trademark of Amazon Web Services, Inc. or its affiliates.
Apple and Mac OS X are registered trademarks of Apple Computer, Inc.
Dropbox is registered trademark of Dropbox Inc.
Google Cloud Storage and Google Drive are registered trademarks of Google Inc.
Lotus, Domino, Notes are registered trademark of IBM Corporation.
Microsoft, Windows, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Hyper-V, Microsoft Azure, One Drive and
One Drive for Business are registered trademarks of Microsoft Corporation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective
owners.
Oracle, Oracle 10g, Oracle 11g and MySQL are registered trademarks of Oracle Corporation.
Rackspace and OpenStack are registered trademarks of Rackspace US, Inc.
Red Hat, Red Hat Enterprise Linux, the Shadowman logo and JBoss are registered trademarks of Red Hat, Inc.
www.redhat.com in the U.S. and other countries. Linux is a registered trademark of Linus Torvalds.
ShadowProtect is registered trademark of StorageCraft Technology Corporation.
VMware, ESX, ESXi, vCenter are registered trademarks of VMware, Inc.
All other product names are registered trademarks of their respective owners.
Disclaimer
Ahsay Systems Corporation Limited will not have or accept any liability, obligation or responsibility whatsoever for any loss,
destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in
respect of any use or misuse of reliance on this document. By reading and following the instructions in this document, you
agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by
Ahsay Systems Corporation Limited without prior notice to you.
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Revision History
Date
Descriptions
Type of modification
11 October 2019
Added the Upgrade VMware Tools Requirement
in Ch. 2.4; Added MFA for Login using
AhsayOBM in Ch. 3.1; Added MFA for Login
using AhsayCBS Web Console in Ch. 3.2;
Updated screen shots to include the “Sort By”
using AhsayOBM in Ch. 4.1, 6.1, and 7.1;
Updated screen shots to include the “Sort By”
using AhsayCBS Web Console Ch. 4.2, 6.2,
and 7.2; System Architecture in Ch. 1; Cloud
Destinations Backup, Wasabi and Backblaze in
Ch. 1; Overview of Cloud File Backup on Run
on Client in Ch. 5; Technical Assistance and
Documentation in Ch. 8;
New / Modifications
28 October 2019
Modified the diagram for the Overview on
Backup Process, added a diagram for the
Backup Set Index Handling Process and
Detailed Process of Data Validation Check in
Ch. 5;
New / Modifications
3 January 2020
Modified the diagram for the Overview on the
Backup Process and added a diagram for the
Detailed Process of Periodic Data Integrity
Check in Ch. 5;
New / Modification
2 March 2020
Reorganized all the Chapters
Modifications
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Table of Contents
1 Overview ..............................................................................................................1
1.1 What is this software? ...........................................................................................1
1.2 System Architecture ..............................................................................................1
1.3 Why should I use AhsayOBM (Agent-based) Solution to back up my cloud data?2
1.4 About This Document ............................................................................................3
2 Preparing for Backup and Restore....................................................................4
2.1 Hardware Requirement .........................................................................................4
2.2 Software Requirement...........................................................................................4
2.3 Antivirus Exclusion Requirement...........................................................................4
2.4 Upgrade VMware Tools Requirement ...................................................................4
2.5 Internet / Network Connection ...............................................................................4
2.6 Valid AhsayOBM User Account.............................................................................4
2.7 Ahsay License Requirements................................................................................5
2.8 Add-on Module Requirements...............................................................................5
2.9 Backup Quota Requirement ..................................................................................5
2.10 Cloud Sources .......................................................................................................6
2.11 Login Credentials to Cloud Storage.......................................................................6
2.12 Best Practices and Recommendations..................................................................6
3 Logging in to AhsayOBM ...................................................................................3
4 Creating a Cloud File Backup Set......................................................................7
5 Overview of Run on Client Cloud File Backup Process ................................20
6 Running a Backup Job .....................................................................................24
7 Restoring a Cloud File Backup Set .................................................................29
8 Contact Ahsay ...................................................................................................37
8.1 Technical Assistance...........................................................................................37
8.2 Documentation ....................................................................................................37
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1 Overview
1.1 What is this software?
Ahsay brings you specialized client backup software, namely AhsayOBM, that allows you to
back up your data stored on the cloud storage to either the AhsayCBS backup server, another
cloud or predefined storage, and local destination. This provides set of tools that include
backup and recovery of individual files with versioning and retention policy to protect your data
on cloud storages.
1.2 System Architecture
For agent-based backup and restore, the AhsayOBM initiates connection to the cloud storage
(backup source) through the internet via the deployed backup agent on the customer’s site.
Below is the system architecture diagram illustrating the major elements involved in the backup
and restore process using the AhsayOBM Run on Client (Agent-based) backup configuration.
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1.3 Why should I use AhsayOBM (Agent-based) Solution to back
up my cloud data?
We are committed to bringing you a comprehensive Run on Client (Agent-based) cloud
backup and recovery solution with AhsayOBM. Below are some key areas that we can help to
make your backup experience a better one.
User-defined Backup Destination
Backup users have more options in assigning a backup destination (i.e. AhsayCBS, Cloud or
Predefined destinations, and standard and local destination).
Performance
Agent-based backup is performed on a physical machine or computer with resources that is
dedicated for backup and restore operations. Once the backup client is deployed on the machine, the
user have more control on the hardware which affects the overall backup and restore performance.
Easy to Use
Agent-based backup solution has a traditional backup approach that is well understood by most
administrators and end users who would only need minimal effort and time to understand the backup
and/or restore operations.
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Task-centered User Interface
Agent-based backup solution make it a good option for users to have more control on the individual
backup/restore and resources management.
System Logs Availability
System logs for data integrity check and space freeing up results is accessible for the end users and
can be reviewed anytime. Unlike with the agentless backup where system logs will only be available
upon request from the backup service provider.
Command Line Tool
Agent-based backup solution has a feature that allows user to configure a pre and/or post-backup
command which can be an operating system level command, script or batch file, or third-party
utilities that will run before and/or after a backup job.
Reminder Feature
With the agent-based backup, a reminder feature is provided which will display a backup
confirmation dialog box that will prompt user to run a backup job during machine log off, restart or
shut down when enabled.
More Restore Locations
Agent-based backup offers you three (3) restore locations such as the local machine, original
location (or the cloud storage where you backed up them), and alternate location (which is through
the same cloud storage but on a different folder).
Restore Filter
Agent-based backup has a restore filter feature which allows users to easily search directories, files,
and/or folders to restore.
High Level of Security
We understand that the data on your cloud storage may contain sensitive information that requires to
be protected, that is why we ensure that your backup data will be encrypted with the highest level of
security measure.
Un-hackable Encryption Key – to provide the best protection to your backup data, the
encryption feature which will default encrypt the backup data locally with an AES 256-bit
randomized encryption key.
Encryption Key Recovery Furthermore, we have a backup plan for you to recover your
encryption key in case you have lost it. Your backup service provider can make it
mandatory for you to upload the encryption key to the centralized management console, the
encryption key will be uploaded in hashed format and will only be used when you request
for a recovery.
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Cloud Destinations Backup
By default, the AhsayCBS is set as the storage destination in creating a cloud file backup set.
However, you may add another storage destination(s) as provided by your backup service provider.
Below is a list of supported cloud destinations:
NOTE
For more details, please contact your backup service provider.
Run on Client
A Run on Client Cloud File Backup Set provides you with an agent-based backup solution. Manual,
scheduled, or continuous backup job is performed on the client computer. A backup agent needs to
be installed on the client machine in order to back up your data on cloud storage(s).
Differences between a Run on Client and Run on Server Backup Set
The following table summarizes the differences in backup options available between a Run on Client
and Run on Server cloud file backup set, and the tool to use (client agent or web console) when
performing a backup and restore:
Features/Functions
Run on Server
Cloud File Backup Set
General Settings
Backup Source
Backup Schedule
Continuous Backup
Destination
AhsayCBS and Predefined
Destinations only
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Multiple Destinations
In-File Delta
Retention Policy
Command Line Tool
Reminder
Restore Filter
Bandwidth Control
IP Allowed for Restore
System Logs of Data Integrity
Check and Space Freeing Up
Others
To Run a Backup
AhsayCBS User Web Console
only
To Run a Restore
AhsayCBS User Web Console
only
Aside from the backup options, the table below shows other operations that can be performed using
client agent and web console:
Features/Functions
Run on Server
Cloud File Backup Set
Data Integrity Check
Space Freeing Up
Delete Backup Data
Decrypt Backup Data
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1.4 About This Document
What is the purpose of this document?
This document aims at providing all necessary information for you to get started with setting up
your system for Run on Client Cloud File backup and restore, followed by step-by-step
instructions on a creating a backup set, running a backup and restoring backup data using the
AhsayOBM client.
The document can be divided into three (3) main parts.
Part 1: Preparing for Cloud File Backup & Restore
Requirements
Requirements on hardware & software installation
Best Practices and Recommendations
Items recommended to pay attention to before performing backup and restore
Part 2: Performing a Cloud File Backup
Logging in to AhsayOBM client
Log in to AhsayOBM
Creating a Backup Set
Create a backup set using AhsayOBM
Running a Backup Set
Run a backup set using AhsayOBM
Part 3: Restoring a Cloud File Backup
Restoring a Backup Set using AhsayOBM client
Restore a backup set using AhsayOBM
What should I expect from this document?
After reading through this documentation, you can expect to have sufficient knowledge to set
up your system to backup data on Cloud storage using the client agent, as well as to carry out
an end-to-end backup and restore process.
Who should read this document?
This documentation is intended for backup administrators and IT professionals who are
responsible for the Cloud File backup and restore.
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2 Preparing for Backup and Restore
2.1 Hardware Requirement
To achieve the optimal performance when running AhsayOBM on your machine, refer to the
following article for the list of hardware requirements.
FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above
2.2 Software Requirement
Refer to the following article for the list of compatible operating systems and application version.
FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
2.3 Antivirus Exclusion Requirement
To optimize performance of AhsayOBM on Windows, and to avoid conflict with your antivirus
software, refer to the following KB article for the list of processes and directory paths that
should be added to all antivirus software white-list / exclusion list.
FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on
Windows
2.4 Upgrade VMware Tools Requirement
To avoid unexpected java crash, if the Windows machine is a guest VM hosted on a VMware
Host, then it is highly recommended that the VMware Tools version installed on the guest VM is
10.3.5 or higher.
Below is the warning message that will be displayed if the version of the VMware Tools is
earlier than 10.3.5.
For more information about the upgrade of VMware Tools, refer to the following article.
ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual
machine with VMware Tools pre-10.0.5 installed
2.5 Internet / Network Connection
In order to allow access to the cloud storage, an internet connection must be available on the
computer where the AhsayOBM is installed.
2.6 Valid AhsayOBM User Account
A valid AhsayOBM user account is required before you can log in to the AhsayOBM client.
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2.7 Ahsay License Requirements
Licenses
The Cloud File Backup module is included in the basic AhsayOBM license. There is
no limit on the number of Cloud File backup sets in an AhsayOBM user account.
For more details, please contact your backup service provider.
2.8 Add-on Module Requirements
Continuous Data Protection
The Continuous data protection add-on module must be added on the AhsayOBM
user account if you would like use this feature.
Volume Shadow Copy
Volume shadow copy feature add-on module must be added on the AhsayOBM user
account if you would like use this feature.
In-File Delta
The In-File Delta add-on module must be added on the AhsayOBM user account if
you would like use this feature.
NOTE
These add-on modules must be enabled on the AhsayOBM user account. Please contact your backup
service provider for details.
For AhsayOBM user account
2.9 Backup Quota Requirement
Make sure that your AhsayOBM user account has sufficient quota assigned to accommodate
the storage for the cloud file backup set(s) and retention policy.
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2.10Cloud Sources
The AhsayOBM Run on Client (Agent-based) Backup Solution supports the following cloud
sources to back up as provided by your backup service provider:
2.11Login Credentials to Cloud Storage
To allow access to the cloud storage (backup source) in performing a backup, make sure to
have the correct login credentials to the cloud storage service.
2.12Best Practices and Recommendations
The following are some best practices and recommendations we strongly recommend you
follow for optimized backup and restore performance:
Backup Destination
To provide maximum data protection and flexible restore options for agent-based
backup, it is recommended to configure:
At least one offsite or cloud destination
At least one local destination for fast recovery
Temporary Directory Folder Location
Temporary directory folder is used by the AhsayOBM for storing backup set index
files and any incremental or differential backup files generated during a backup job.
To ensure optimal backup/restoration performance, it is recommended that the
temporary directory folder is set to a local drive.
Performance Recommendations
Schedule backup jobs when system activity is low to achieve the best possible
performance.
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Perform test restores periodically to ensure your backup is set up and backed
up properly. Performing recovery test can also help identify potential issues or
gaps in your recovery plan. It is important that you do not try to make the test
easier, as the objective of a successful test is not to demonstrate that
everything is flawless, but to discover faults in your recovery plan. There might
be flaws identified in the plan throughout the test and it is important to identify
those flaws.
Bucket Management for Enterprise Cloud Storage Providers
If you have chosen to back up files from an enterprise cloud storage (e.g. Amazon S3,
Wasabi, Microsoft Azure, Google Cloud Storage, etc.), you will have to select a
bucket name during the creation of cloud file backup set. Each bucket has a single
compartment and an access key is associated with a single bucket. Therefore, each
backup set can back up one bucket.
For account with multiple buckets, the backup should be organized into one bucket
per backup set. For best practice, make sure to assign one bucket name per backup
set so you can ensure that you are selecting the correct file(s) to back up.
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3 Logging in to AhsayOBM
1. Log in to the AhsayOBM application user interface. Double click the AhsayOBM
desktop icon to launch the application.
2. Enter the Login name and Password of your AhsayOBM account.
3. Click Show advanced option to configure the Backup Server and Proxy details if
necessary.
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4. If Multi-Factor Authentication is enabled, the following screen will appear. If not, skip to
Step 6. If logging in for the first time, the following screen will be displayed. Select your
country code and enter your phone number. Also enter your email address. Then click
Send to receive the passcode.
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For succeeding login, this will be the screen displayed. Select your phone number.
NOTE
If Need help logging in? is clicked, enter the email address where login instructions will be
sent.
5. Enter the passcode and click Verify to log in.
6. After successful login, the following screen will appear.
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4 Creating a Cloud File Backup Set
1. In the AhsayOBM main interface, click the following icon.
2. Create a Cloud File backup set by clicking the “+” icon next to Add new backup set.
3. Enter a Name for your backup set and select Cloud File Backup as the Backup set
type.
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4. Select the Cloud type of the cloud storage that contains the data that you want to
back up. For example, Google Drive.
5. Depending on the cloud type you have selected, you will be prompted to enter the
cloud service login details.
6. Click Test to get redirected to the login page of the cloud service provider on your
default browser, then enter the login details there.
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NOTE
The authentication request will be opened in a new tab or window. Ensure that the pop-up window
is not blocked, and pop-up blocker is disabled in your browser.
7. Click Allow to permit AhsayOBM to access the cloud storage.
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8. Copy and paste the code generated by the cloud service provider to AhsayOBM
where you will be prompted to enter, then click OK to confirm.
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9. In the Backup Source menu, select the file(s) and/or folder(s) that you would like to
back up.
Enable the Show files checkbox at the bottom left corner if you would like to choose
individual file(s) for backup. Click Next to proceed when you are done with the
selection.
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10. In the Schedule menu, configure a backup schedule for backup job to run
automatically at your specified time interval. If enabled, click Add new schedule to
add a new schedule, then click Next to proceed.
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11. Configure the backup schedule settings on this page, then click OK when you are
done with the settings. Click Next to proceed.
12. In the Destination menu, select a backup destination where the backup data will be
stored. Click the “+” icon next to Add new storage destination / destination pool.
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13. Select the Destination storage.
You can choose a storage combination of the Local/Mapped drive/Removable Drive,
Cloud storage or FTP. Click OK to proceed when you are done with the settings.
If you have chosen the Local/Mapped Drive/Removable Drive option, click
Change to browse to a directory path where backup data will be stored, then
click Test to validate the path. Test completed successfully shows when the
validation is done.
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If you have chosen to store the backup files in another Cloud Storage, click
Test to log in to the corresponding cloud storage service.
If you have chosen the FTP as the destination, enter the the Host, Username
and Password details.
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14. You can add multiple storage destinations here. The backup data will be uploaded to
all the destinations you have selected in the order you added them. Press the
icon to alter the order. Click Next to proceed when you are done with the selection.
15. In the Encryption window, the default Encrypt Backup Data option is enabled with an
encryption key preset by the system which provides the most secure protection.
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You can choose from one of the following three (3) Encryption Type options:
Default (Machine Generated Random) – an encryption key with 44 alpha
numeric characters will be randomly generated by the system.
User password – the encryption key will be the same as the login password of
your AhsayOBM at the time when this backup set is created. Please be reminded
that if you change the AhsayOBM login password later, the encryption keys of the
backup sets previously created with this encryption type will remain unchanged.
Custom – you can customize your encryption key, where you can set your own
algorithm, encryption key, method and key length.
16. If you have enabled the Encryption Key feature in the previous step, the following pop-
up window shows, no matter which encryption type you have selected.
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The pop-up window has the following three options to choose from:
Unmask encryption key – The encryption key is masked by default. Click this
option to show the encryption key.
Copy to clipboard – Click this to copy the encryption key, then you can paste it
on another location of your choice for your reference (e.g. notepad).
Confirm – Click this to exit this pop-up window and proceed to the next step.
17. Enter the Domain Name / Host Name, User name and Password of the Windows
account that will be running the backup.
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18. The cloud file backup set is created succesfully.
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5 Overview of Run on Client Cloud File Backup
Process
For an overview of the detailed process for Steps 3, 5 and 10, please refer to A, B and C.
A
B
C
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6 Running a Backup Job
1. Click the Backup icon on the main interface of AhsayOBM.
2. Select the backup set which you would like to start a backup on.
3. If you would like to modify the In-File Delta type, Destinations and Retention Policy
Settings, click Show advanced option. After configuring other settings, click Backup
to start the backup job and wait until it is finished.
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4. The backup job through AhsayOBM completed successfully.
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5. To view the backup logs, click icon the button. This will display the backup job
process with corresponding date and time.
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6. In order to view the backup report, go back to the main interface and click the following
icon.
7. In the Backup Report screen, you can see the backup set with corresponding
destination, completion date and time, and status.
8. Click the backup report to display the summary of the backup job. You can also click
the View Log button that will redirect you to the log summary of your backup.
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9. You can also search for backup reports from a specific period of date using the From
and To date filter. Set this and available backup report will be displayed.
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7 Restoring a Cloud File Backup Set
AhsayOBM provided three (3) options in restoring a backup such as through the Local
machine, Original location, and Alternate location. After this quick walkthrough, you will
see the step-by-step instructions with corresponding screen shots on how to restore your data
using the following options below.
Local machine
Restore your data to your local computer where the AhsayOBM is running.
Original location
Aside from the location machine, you can also restore your data to your original
location, on the cloud storage, where you backed up them.
Alternate location
Besides the two (2) options above, you can also restore your data to an alternate
location which is through the same cloud storage but on a different folder.
NOTE
Log in to the AhsayOBM application according to the instruction provided in the chapter on Log in to
AhsayOBM.
1. On the main interface, click the following icon.
2. Select the backup set that you would like to restore.
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3. Select the backup destination that contains the data that you would like to restore.
4. Select to restore from a specific backup job, or the latest job available from the Select
what to restore drop-down menu.
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5. Select Restore to local computer if you want to restore the backup data to the local
drive. Once done selecting the files and/or folders to restore, click Next to proceed.
6. If you want to restore on your local computer, browse the corresponding directory path
on the local drive where want the backup data to be restored.
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7. Click Show advanced option to configure other restore settings.
Verify checksum of in-file delta files during restore
By enabling this option, the checksum of in-file delta files will be verified
during the restore process. This will check the data for errors during the
restore process and will create a data summary of the in-file delta files
which will be included in the report.
Original location
If you have chosen this option, the backup data will be restored to the
computer running the AhsayOBM under the same directory path.
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Alternate location
If you have chosen this option, backup data will be restored to another
location of your choice. Click Change to browse the alternate path on the
cloud storage.
NOTE
Data can only be restored to the local computer, or to the original cloud storage where the data was
backed up from (i.e. same cloud storage provider and same account). Restoring backup data to a
different cloud storage provider or different account is NOT possible.
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8. In this example, we have chosen an alternate location on the cloud storage. Click Next
to proceed.
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9. Select the temporary directory for storing temporary files. Then click the Restore
button to start the restoration process.
10. The following screen will be displayed after the restore process is complete.
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8 Contact Ahsay
8.1 Technical Assistance
To contact Ahsay support representatives for technical assistance, visit the Partner Portal:
https://www.ahsay.com/partners/
Also use the Ahsay Wikipedia for resource such as Hardware Compatibility List, Software
Compatibility List, and other product information:
http://wiki.ahsay.com/
8.2 Documentation
Documentations for all Ahsay products are available at:
https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_documentation_guides.jsp
You can send us suggestions for improvements or report on issues in the documentation by
contacting us at:
https://www.ahsay.com/partners/
Please specify the specific document title as well as the change required/suggestion when
contacting us.