1. Who We Are
These terms govern your use of the BOBcloud cloud backup platform, operated by SCDC Ltd, registered in England and Wales. Our registered address is The Old Royal Mail Sorting Office, Stokes Road, Corsham, Wiltshire, SN13 9AA.
By creating a reseller account or using our services, you agree to these terms. If you are accepting on behalf of a company, you confirm you have the authority to bind that company.
Our services are for businesses only, and are available to IT support companies, managed service providers, and IT resellers. We do not provide reseller accounts to end users directly. By creating an account you confirm that you are acting for the purposes of your trade, business or profession and not as a consumer, and that the details you give us at sign-up, including your company registration number or VAT number, are accurate. We may refuse or close an account where we cannot verify these details.
2. The Service
2.1 BOBcloud provides a cloud backup platform for resellers. As a reseller, you access our platform to provide backup services to your own clients. You are responsible for managing your client accounts, configuring backup sets, and ensuring your clients use the platform appropriately.
2.2 We license our core backup software from Ahsay Systems Corporation Limited. Your use of the platform is also subject to Ahsay's end-user licence terms.
2.3 We will provide the services with reasonable skill and care. Except as set out in these terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law. We do not warrant that the services will be uninterrupted or error-free, or that every backup or restore will succeed. The existence of a backup does not guarantee recoverability, and resellers are responsible for validating backup integrity through test restores as set out in clause 4.2.
3. Free Trial
Resellers can grant 30-day free trials with 1TB of cloud storage to their clients. No payment details are required to start a trial.
If a trial is not converted to a paid account, we will retain the trial data for 7 days after the trial ends and then permanently delete it. You are responsible for telling your client this before the trial begins.
4. Accounts and Reseller Responsibilities
4.1 You are responsible for:
- Keeping your account credentials secure and not sharing them with unauthorised individuals
- All activity that takes place under your reseller account, including activity by your clients
- Ensuring your clients understand what data they are backing up and that they have appropriate rights to do so
- Carrying out test restores as set out in clause 4.2
- Notifying us promptly if you become aware of any unauthorised use of your account
4.2 You must, and must require each of your clients to, carry out a test restore of each backup set at least once every six weeks, and check that the restored data is complete and readable. If there is any dispute about backups or restores, it is for you to show that these test restores were carried out.
4.3 You must ensure that your contract with each client who uses the platform: (a) limits and excludes liability, including liability for loss of data, on terms no less protective of us than clause 12; (b) requires the client to carry out test restores as set out in clause 4.2 and to keep its encryption passwords safe; (c) states that the client has no contract with us and no right to enforce these terms; (d) makes the client responsible for having the right to back up its data; and (e) states that deleting an account results in immediate and irreversible deletion of all backup data. You will indemnify us against any claim by your client against us, to the extent it arises from your failure to include these terms.
5. Billing and Payment
All prices and fees are exclusive of VAT, which will be added at the prevailing rate where applicable.
We invoice in arrears on the 1st of each month for the previous month's usage. Invoices are based on storage consumed and licences active during that period.
UK customers are invoiced by Direct Debit, collected 10 days after the invoice date. International customers may pay by PayPal or credit card.
If a payment fails and is not resolved within 14 days of notification, we reserve the right to suspend your account. Data will be retained for 30 days following suspension before being permanently deleted.
6. Termination
6.1 You may terminate your account at any time by deleting the account from your reseller portal. There are no fixed-term contracts and no early termination fees. Fees for the billing cycle in which you terminate remain payable in full and are not refunded in whole or in part.
6.2 We may terminate or suspend your account immediately if you materially breach these terms, engage in behaviour that puts the platform or other customers at risk, or fail to make payment after reasonable notice.
6.3 Where we terminate your account under clause 6.2, we will retain your data and that of your clients for 30 days before permanently deleting it.
6.4 Where you delete an account from your reseller portal, all associated backup data is permanently deleted immediately and cannot be recovered. You must ensure all required data has been restored, exported, or otherwise retrieved before deleting an account.
7. Storage and Infrastructure
Backup data is stored on Microsoft Azure and Wasabi cloud infrastructure, in the region selected for your account. Both providers hold ISO 27001 and SOC 2 Type II certification. Microsoft states that Azure provides 11 nines (99.999999999%) durability for stored objects; that figure is Microsoft's and is reproduced here for information, not as a warranty by us.
We aim for platform availability of 99.9% measured monthly, excluding scheduled maintenance windows which we will communicate in advance. This is an operational target rather than a contractual service level, and no service credits or other remedies attach to it. Where availability falls below this level due to circumstances within our control, we will work promptly to restore service.
We are not responsible for outages or data loss caused by third-party infrastructure providers, force majeure events, or circumstances beyond our reasonable control. Our upstream providers' own terms and service levels apply to the underlying infrastructure.
8. Data Encryption and Security
All backup data is encrypted on the client device using AES-256 encryption before it is transmitted to us. The encryption password is set by you or your client when a backup set is created.
We do not hold, store, or have any means of obtaining your encryption passwords. If an encryption password is lost, the data encrypted with it cannot be recovered by us or by anyone else. You are solely responsible for maintaining a secure record of all encryption passwords.
Because data is encrypted before it reaches our systems, we have no ability to inspect, read, or recover the content of backed-up data.
9. Security Incidents
If we become aware of a security incident affecting the platform that compromises, or is reasonably likely to compromise, your account or your clients' data, we will notify you without undue delay and in any event within 72 hours of becoming aware of it. Our notice will describe what we know at that point, what we are doing about it, and what steps you may need to take.
You must notify us without undue delay if you become aware of any security incident affecting your reseller account or your clients' use of the platform.
Nothing in this clause affects either party's own obligations to notify a supervisory authority or data subjects under applicable data protection law.
10. Use of the BOBcloud Name
You may not state or imply that you are SCDC Ltd or BOBcloud, that you are the developer or owner of the underlying backup software, or that you have any relationship with Ahsay Systems Corporation Limited.
You may not use our name, logo or trade marks except as we agree in writing.
11. Acceptable Use
You must not use our platform to back up data you do not have the right to store, or use it for any unlawful purpose. You must not attempt to circumvent any technical limits, access controls, or security measures on the platform.
We operate a zero-tolerance policy towards abusive, threatening, or inappropriate behaviour directed at our staff. Behaviour of this kind is a material breach of these terms and we may suspend or terminate your account under clause 6.2.
12. Limitation of Liability
12.1 Subject to clause 12.3, our total aggregate liability to you arising out of or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid and payable by you to us in the 12 months immediately before the event giving rise to the claim.
12.2 Subject to clause 12.3, we shall not be liable for: (a) loss of profits, revenue, business, contracts or anticipated savings; (b) loss of goodwill or reputation; (c) loss or corruption of data, including the cost of restoring or recreating it; or (d) any indirect or consequential loss. Items (a) to (c) are excluded whether they arise directly or indirectly.
12.3 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Clause 12.1 does not limit your obligation to pay our fees.
13. Your Personal Data
When you create an account with us, we collect your name, company name, company registration number or VAT number, email address, and billing information. We use this information to operate your account, send invoices, and provide support.
We do not sell or share your personal data with third parties except where necessary to operate the service — for example, our payment processor and cloud storage providers.
You may request deletion of your account data at any time by contacting us. For full details of how we handle personal data, see our Privacy Policy.
Backup data. Where the data your clients back up through the platform contains personal data, your client is the controller, you act on their instructions, and we act as a processor. Our obligations as processor, including security, sub-processors, incident notification and deletion, are set out in our Data Processing Agreement, which forms part of these terms.
Because all backup data is encrypted on the client device before it reaches us, and we have no means of obtaining the encryption password, we cannot access, read or disclose its content. This is a technical measure that substantially limits the risk of any incident affecting backup data; it does not remove our obligations as a processor, and it does not alter your client's obligations as controller.
14. Changes to These Terms
We may update these terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.
15. Governing Law and Third-Party Rights
15.1 These terms are governed by English law. Any disputes arising under these terms are subject to the non-exclusive jurisdiction of the English courts.
15.2 A person who is not a party to these terms, including any of your clients, has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
16. Contact
SCDC Ltd trading as BOBcloud.net
The Old Royal Mail Sorting Office, Stokes Road, Corsham, Wiltshire, SN13 9AA
Email: sales@bobcloud.net
Telephone: 01225 667216
Web: www.bobcloud.net
Previous version: Cloud Backup Terms of 5 April 2026.