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Support & Documentation
Guides, how-tos and troubleshooting for BOBcloud backup.
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Billing, Accounts and Admin
Change Logs
General
Getting Started
Reseller portal
Support for desktop and server
Upgrades, Support and Bug fix
Billing, Accounts and Admin
Create additional help desk Contacts and Users
How we provide support
What does "Includes initial payment" mean on invoices?
Change Logs
Change log v10.1.0.0 (September 2025)
General
BOBcloud pre-defined destinations explained
Predefined Storage Destination - Wasabi UK storage now available on all clusters
Using Wasabi as a BOBcloud predefined destination
Using your Microsoft Cloud [Azure] account as your storage destination
Using your Wasabi account as your storage destination
Getting Started
Desktop OS - Creating your first backup set
Server OS - Creating your first backup set
Reseller portal
Account 'does not exist' when logging in for the first time
How to create a trial on BOBcloud
Support for desktop and server
Backup account and encryption passwords explained
Backup source does not exist ! or Skip backing up (network drive is not accessible) "xxx.xxx.xxx.xxxfolder name"
Backup source does not exist!
BackupFileCmd.uploadBackupFiles
Can't connect to Backup Server!
Dealing with a locked server or desktop backup account
Deleting an account when using YOUR own storage
Deleting backup sets and accounts that are using YOUR storage
Enabling 2FA for portal logins on https://portal.data-stor.net/
Error 400: invalid_request connecting to Google
Error initializing bptree
Error="java.io.IOException: [ReadFile] (381) The cloud operation is not supported on a read-only volume" on OneDrive
[ERROR] [Shadow Copy] Insufficient storage available to create either the shadow copy storage file or other shadow copy data
Fail to get subCmd to run - user does not have enough permission to impersonate user accounts - Microsoft 365
Failed to login to destination "Azure (UK South)" with credentials provided, Reason = "[B] [CloudException.LoginFailedExpt]
How to add a backup alert which triggers after a backup set finishes
How to check the retained data is being reported correctly
How to increase the Java heap space RAM on Ahsay's Server and Desktop software
How to install BOBcloud AhsayOBM installation on a Synology NAS
How to run a validation data integrity check on a backup set
How to run the Ahsay backup software in debug mode
How to selectively delete backed-up data
How to terminate a stalled backup on a Synology NAS with Ahsay OBM
How to use 2FA on your Servers and Desktops with BOBcloud
Index.db is in use Unable to close Database file
Invalid byte 1 of 1-byte UTF-8 sequence
ISSUE: Unable to do Offsite backup (Error initializing bptree)
LAN Manager authentication level must be 3 or higher on Exchange 2013 mailbox backup
Location of Ahsay OBM and ACB logs
Missed backup causes on OBM and ACB
Missed backup causes on Server and Desktop
[MS Windows System Backup] There is not enough disk space to create the volume shadow copy on the storage location
[MS Windows System Backup] There is not enough space on the disk
OneDrive Source or Storage Backup Destination error message
Real time Dashboard - get live updates
Removing deleted files and folders from a backup source
Restore error - Delta File is corrupt (GC overhead limit exceeded)
Restoring data after a system has failed
Scheduled backups don't start
The code execution cannot proceed because MSVCP140.dll was not found
Throwable=[Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse] Cannot parse file
Throwable=[Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse]
Unable to run log file backup on "Public Folder Database". Please disable circular logging or run database backup instead
UNC paths on NAS are red or drives are missing (Ahsay OBM)
VSS_E_UNEXPECTED_PROVIDER_ERROR
Windows Server Backup is not installed on this computer
Windows System State errors
[WNetUseConnectionW] The network path was not found. (Error code=53)
Upgrades, Support and Bug fix
How to apply an Ahsay hotfix on Windows
How to update our software (Server and Desktop)