Privacy and Cookie policy

LAST UPDATED: 1st Feb 2018
This document will be updated to be compliant with GDPR shortly.

Privacy policy

How we collect your data
If you contact us via email, our help desk, trial our software or fill out one of our online forms, we will capture your email address along with any other information you provide.
We will use this email address to contact you regarding our services because you have showed an interest. You can opt out at any time and we will not share your details with anyone not associated with our company.

In the process of our work we will also capture other information you enter onto our systems and this may include personal information about your customers.
We will never use this data and will store it securely on our systems.

Cookies
Cookies are small text files that are placed on your computer, or other device when you access the internet.

Why are cookies essential to bobcloud.net?
Cookies allow visitors to our website to navigate around our site and for us to tailor content applicable to our visitors.

Cookies don’t collect your personal information.

Cookie types
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.

Session cookies are temporary cookies which only exist during the time you use our website whilst your visit is active.

Persistent cookies stay on your device after you’ve visited our website. e.g. if you tick ‘Remember me’ when you log onto a secure form.

We also use web analytics services to track how visitors reach our site and their activity.

The analytics services we use are:

Google analytics, these analyse your activity. Find out more about how these cookies are used on the Google privacy site
Clicky analytics, these analyse your activity.

How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
If you are using a ‘smart’ device, please consult the manual.

If you want to report any abuse, please do so via this form https://control.bobcloud.net/submitticket.php?step=2&deptid=2