1. Who We Are
This Privacy Policy explains how SCDC Ltd, trading as BOBcloud.net, collects, uses, and protects personal data. Our registered address is The Old Royal Mail Sorting Office, Stokes Road, Corsham, Wiltshire, SN13 9AA.
We are registered with the Information Commissioner's Office (ICO) as a Data Controller under UK GDPR. You can verify our registration at ico.org.uk.
2. What Data We Collect and Why
We collect personal data in the following circumstances:
- Account registration — name, company name, and email address, used to create and manage your reseller account
- Billing — payment details processed via our payment provider, used to raise and collect invoices
- Support communications — information you provide when contacting us via email, helpdesk, or telephone, used to respond to and resolve your query
- Website analytics — anonymised usage data collected via Google Analytics, used to understand how visitors use our website and improve it
We do not collect personal data from the backup data your clients store through our platform. All backup data is encrypted client-side before it reaches our systems and we have no ability to read or access its contents.
3. Our Commitments
- All data you store on our service is owned by you. We will never claim ownership of it.
- We will never attempt to read or decrypt your backup data.
- We do not sell your personal data to third parties.
- We do not pre-tick marketing consent boxes. You must explicitly opt in before receiving marketing communications.
- We only keep your personal data for as long as legitimately required to operate your account or as required by law.
4. Who We Share Data With
We share data with third parties only where necessary to operate the service:
- Payment processors — to collect Direct Debit, PayPal, or credit card payments on our behalf.
We do not share personal data with any other third parties without your explicit consent, unless required to do so by law.
5. Cookies
We use session and persistent cookies to enable site navigation and analytics. We use Google Analytics to understand how visitors use our website. Google Analytics data is anonymised and does not personally identify you.
You can control and delete cookies via your browser settings. Disabling cookies may affect the functionality of some parts of our website.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to or restrict our processing of your personal data
- Be removed from our mailing lists at any time
- Lodge a complaint with the ICO at ico.org.uk
To exercise any of these rights, contact us at sales@bobcloud.net or via our helpdesk.
7. Data Retention
We retain account data for as long as your account is active. When you close your account, we delete your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes.
8. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our infrastructure is hosted on ISO 27001 certified platforms.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be notified by email. The current version is always available at this URL.
10. Contact
SCDC Ltd trading as BOBcloud.net
The Old Royal Mail Sorting Office, Stokes Road, Corsham, Wiltshire, SN13 9AA
Email: sales@bobcloud.net
Telephone: 01225 699 576