You will see Includes initial payment on the first invoice for a new account, and on the first invoice after you add a new device or module to an existing account. It means the licence is billed twice on that invoice.
Is this a setup charge?
No. The initial payment replaces a termination charge and notice period. Once an account has been invoiced at least once, you can delete it at any time before the end of the month, and it won’t appear on the next invoice.
Why do we do this?
We introduced the initial payment in response to reseller feedback. It means you never have to serve a notice period: after the first invoice, you can close any account straight away.
Example
Your customer stops using your BOBcloud service, and you can’t collect payment from them. You delete their account straight away, and you won’t be invoiced for it again.
We only invoice for licences and storage that are active in your portal at the end of each month.