READ_TIMEOUT=5400000 exceeded

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Posts: 75
Joined: Tue Sep 20, 2016 1:06 pm

READ_TIMEOUT=5400000 exceeded

Postby Support » Mon Oct 09, 2017 9:06 am

This issue normally affects new backups and is always linked to a slow or unstable internet connection between the customer's server and the backup destination.

[New File] File="Path-to-file" Error="[N] [ReadAheadInputStream.Reader.readStream] READ_TIMEOUT=5400000 exceeded"

Try the following:

1. Edit 'C:\Program Files\serverbackup\afc.opt'
2. Add the following values to the existing lines in the afc.opt file.

com.ahsay.afc.bfs.cloud.ChunkedOutputStream.retry=20
com.ahsay.afc.io.ReadAheadInputStream.timeout=300
com.ahsay.afc.bfs.cloud.ChunkedOutputStream.upperSleepLimit=5

3. Restart the Windows service 'Server Services' and restart the backup.

Tags
Ahsay OBM, ACB, CBS
BOBcloud Support

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