What Are Managed Service Providers?

Created by On October 21, 2023 |  Last Updated On December 1, 2023

If your business relies on IT systems, you will know the challenges, ensuring they run correctly and safely. You also know how costly recruiting and managing an internal IT team or external IT vendor is.

What Are Managed Service Providers

We will discuss what Managed service providers are, what they undertake, and why they become crucial for every business. Furthermore, we will take you through some critical considerations when choosing an MSP that is perfect for your organisation.

What Are Managed Service Providers?

MSPs refer to those companies that provide total, end-to-end IT services catering for the needs of small, medium, and large organisations in various industry categories worldwide. 

It is like having a trusted friend who can do all IT work, like setting up a network to ensure connectivity, cybersecurity, and cloud computing, among other IT issues.

What Do Managed Services Providers Do?

MSPs stand out in several ways from traditional IT service vendors. Here are some of the characteristics of MSPs that make them stand out:

  • Proactive IT Support: Unlike other organisations that fix problems after something breaks, MSPs constantly monitor and control your IT network to avoid problems disrupting your work in the office.
  • 24/7 Monitoring and Management: MSPs can be reached at any hour of the day and night to provide the required IT assistance. MSPs will proactively monitor and manage your IT systems to achieve the necessary security and optimisation.
  • Scalability and Flexibility: MSPs have an easy time adapting to changes in your organisation, such as adding and deleting users, devices, applications and services whenever you decide it is necessary. You get tailor-made solutions depending on what you want at a specific budget.
  • Service Level Agreements (SLAs): MSPs provide specific and quantifiable SLAs that outline what constitutes service, level of service, and customer expectations. Secondly, they give weekly reports and input concerning their outputs and progress.
  • Cost-Effective Solutions: Using affordable, predictable, flat-rate monthly fees, MSPs will help you lower these expenses. 
If you’re considering the advantages of Managed Service Providers, you might be interested in learning why use a Managed Service Provider.

Benefits of Using MSPs

MSPs bring notable benefits to businesses: Phrases like cost savings and IT security improvements allow focusing on core business activities, advanced technology availability and predictable budgeting. Low operational costs, enhances cyber security and facilitates utilising up-to-date IT solutions to increase efficiency.

For more information, check out our comprehensive article on the benefits of using a Managed Services provider.

Who Uses Managed Services Providers?

Managed Services Providers (MSPs) are crucial for diverse organisations, from small to large enterprises. SMBs benefit from cost-effective IT management, allowing them to focus on core operations. Large enterprises outsource specific IT functions to specialised MSPs, streamlining their business activities.

Government agencies enhance security and efficiency with MSPs. Non-profits, healthcare, finance, education, retail, and hospitality industries rely on MSPs for tailored IT solutions. Organisations seeking efficient and cost-effective IT infrastructure management should consider partnering with an MSP.

Who Uses Managed Services Providers?

Selecting the right Managed Service Provider (MSP) is crucial, especially when looking for the best MSP platform. Assess your business needs, evaluate MSPs based on experience, check references and reviews, understand service level agreements (SLAs), and consider scalability.

Ensure you find an MSP aligned with your specific requirements and capable of adapting as your business evolves.

Top Managed Service Providers (MSPs) in the UK (2023)

The survey taken by Cloudtango highlights the most accomplished Managed Service Providers (MSPs) in the UK for the year 2023. These MSPs have earned recognition for their exceptional performance in various domains, including cybersecurity, support, infrastructure, and cloud services and offer the best MSP tools.

The survey also underscores the positive trends in business growth, customer satisfaction, technical certifications, and continuous service improvement. 


MSPs are firms that supply full-fledged IT solutions to both small, large and different types of enterprises. They look after your entire IT needs, including network and infrastructure, cybersecurity, cloud computing and amongst others, they are your reliable friend and partner.

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