What Are Managed Service Providers?

Created by On May 23, 2024 |  Last Updated On June 18, 2024

If your business relies on IT systems, you will know the challenges, ensuring they run correctly and safely. You also know how costly recruiting and managing an internal IT team or external IT vendor is.

What Are Managed Service Providers

We will discuss what Managed service providers are, what they undertake, and why they become crucial for every business. Furthermore, we will take you through some critical considerations when choosing an MSP that is perfect for your organisation.

What Are Managed Service Providers?

MSPs refer to companies that provide total, end-to-end IT services, catering to the needs of small, medium, and large organisations in various industry categories worldwide. 

It is like having a trusted friend who can do all IT work, like setting up a network to ensure connectivity, cybersecurity, and cloud computing, among other IT issues.

What Do Managed Services Providers Do?

MSPs stand out in several ways from traditional IT service vendors. Here are some of the characteristics of MSPs that make them stand out:

  • Proactive IT Support: Unlike other organisations that fix problems after something breaks, MSPs constantly monitor and control your IT network to avoid problems disrupting your work in the office.
  • 24/7 Monitoring and Management: MSPs can be reached at any hour of the day or night to provide the required IT assistance. They will proactively monitor and manage your IT systems to achieve the necessary security and optimisation.
  • Scalability and Flexibility: MSPs quickly adapt to changes in your organisation, such as adding and deleting users, devices, applications, and services whenever necessary. You get tailor-made solutions depending on what you want at a specific budget.
  • Service Level Agreements (SLAs): MSPs provide specific and quantifiable SLAs that outline what constitutes service, the level of service, and customer expectations. They also give weekly reports and input concerning their outputs and progress.
  • Cost-Effective Solutions: Using affordable, predictable, flat-rate monthly fees, MSPs will help you lower these expenses.

If you’re considering the advantages of Managed Service Providers, you might be interested in learning why use a Managed Service Provider.

Benefits of Using MSPs

MSPs bring notable benefits to businesses: Phrases like cost savings and IT security improvements allow focusing on core business activities, advanced technology availability and predictable budgeting. Low operational costs, enhances cyber security and facilitates utilising up-to-date IT solutions to increase efficiency.

For more information, check out our comprehensive article on the benefits of using a Managed Services provider.

The Cost-Effectiveness of Partnering with an MSP

Analysing the cost-benefit of engaging an MSP makes it crucial to determine what one could lose by not engaging an MSP. Another disadvantage that users need to note is that tally building an internal IT team bears some costs.

Partnering with an MSP provides several cost-saving benefits. The critical advantage of cooperating with an MSP is that it can ideally discover the most modern cost-saving approaches and use them to reach its clients’ objectives.

  • Predictable Monthly Fees: MSPs charge their clients fixed monthly rates, which could be much higher than the cost of the equipment and software required to start a business from scratch.
  • Reduced IT Overhead: They also allow you to free up your internal IT staff to work on more critical tasks since most maintenance must be ongoing.

Beyond Cost Savings: Other Benefits of Using MSPs

Again, the argument that MSPs struggle to demonstrate their value proposition with mere cost savings must be more accurate. They offer additional benefits:

  • Access to Advanced Technologies: MSPs continue to be in touch with the trends and changes happening in the advanced technology world. MSPs help you become aware of emerging technologies such as artificial intelligence, machine learning, and IoT and facilitate harnessing them to achieve your organisation’s goals.
  • Enhanced Security Posture: Cyberspace threats are ever-changing. Managed Service Providers (MSPs) possess the capability and capacity to protect systems and data against invasions from hackers and cybercriminals.
  • Improved Focus on Core Business: When you bring in an MSP to manage your IT needs, your own staff is not bogged down with technical issues that they have to troubleshoot and solve. This leads to efficiency being optimised through the promotion of core business functions.

Who Uses Managed Services Providers?

MSPs are paramount for multiple types of organisations, including companies of different sizes, from small businesses to larger enterprises. The infrastructure also helps SMBs cover IT expenses at a lower cost as they can focus on core business processes accordingly. 

MSPs offer various IT services to small and middle businesses that simplify large enterprises’ complex business processes. They also underpin security and bring tangible improvements in managing agencies’ services.

Technology services help non-profits, healthcare, finance, education, retail, and hospitality industries using MSPs for specific IT services. Based on the Existing and emerging IT landscape, organisations searching for the best and cheapest IT Infrastructure management strategy should consider engaging an MSP.

Choosing the Right MSP Partner: A Critical Decision

Selecting the right Managed Service Provider (MSP) is crucial, especially when looking for the best MSP platform. Assess your business needs, evaluate MSPs based on experience, check references and reviews, understand service level agreements (SLAs), and consider scalability.

Ensure you find an MSP that is aligned with your specific requirements and capable of adapting as your business evolves.

Top Managed Service Providers (MSPs) in the UK (2024)

The survey taken by Cloudtango highlights the most accomplished Managed Service Providers (MSPs) in the UK for the year 2024. These MSPs have earned recognition for their exceptional performance in various domains, including cybersecurity, support, infrastructure, and cloud services and offer the best MSP tools.

The survey also underscores the positive trends in business growth, customer satisfaction, technical certifications, and continuous service improvement. 


MSPs are firms that supply full-fledged IT solutions to both small, large and different types of enterprises. They look after your entire IT needs, including network and infrastructure, cybersecurity, cloud computing and amongst others, they are your reliable friend and partner.

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