Location of the logs for the backup software
All configuration files are stored locally on each device that runs a backup. The configuration folder contains the backup and restore logs, settings and other supporting files.
Please zip and send us the entire folder, not just the log folder.
How to send us the logs
If the files or folder are larger than 10 MB, you can share them with us at https://sendsafe.net/. This free service lets you send files and folders up to 10 GB.
Let us know when you have shared the files, so we can add them to your open ticket.
Windows
The folder depends on which version of our software you are using:
- Server:
C:\Users\<username>\.obm - Desktop:
C:\Users\<username>\.acb
Windows logs: please also export the Application and System logs from Event Viewer.
macOS
The folder is hidden by default. To see it in Finder, press Cmd + Shift + . (full stop) to show hidden files. In the Terminal app, ls -a lists hidden files and folders.
The folder depends on which version of our software you are using:
- Server:
/Users/<username>/.obm - Desktop:
/Users/<username>/.acb
The macOS app is in /Applications/desktopbackup.app/. To look inside it, find it in Finder, right-click it and choose Show Package Contents.
Linux (Server software)
~/.obm (for example, /root/.obm)
Synology NAS
Enable SSH on the NAS and connect with a terminal or PuTTY.
Log location: /volume1/@appstore/serverbackup/.obm/log/${backupset_id}/Backup
volume1 is the default volume. If the package is installed on another volume, use that instead.
QNAP NAS
${system_volume_path}/homes/admin/.obm/log/${backupset_id}/Backup